FatFace - KINGSTON 3 Avis 

I had left my Christmas shopping right until the last minute this year. I had gone into Fat Face to look for clothing for my husband and was rifling through t-shirts looking for a 3XL when Abigail spotted me trying to find the size and kindly asked whether she could help. Moments later she had helped me to order a 3XL and 4XL in two t-shirts. She clearly spotted the look of desperation on my face and was savvy enough to notice that I couldn't find the size that I was looking for. I also returned to the store for a second time, to make a second order, where Abigail once again helped this desperate Christmas shopper to order a sweatshirt in 3XL and 4XL.

It's the first time I have shopped in Fat Face and, despite the store being incredibly busy on the last Sunday before Christmas, Abigail was more than happy to help, proactive in asking if I needed help and then deftly went through the ordering process for the items I had selected.

She is a fantastic asset to the store and I returned after Christmas on 29/12/25 to both refund the duplicate items but also to tell the store manager about the great service from Abigail. I hope she receives an acknowledgement and/or a staff bonus.

Having never shopped in Fat Face before, it is likely I will be shopping there more often down to the service received at the Kingston branch.

Easy to order via the website.
My order arrived on time and I was kept informed all the way through either by email or text.
Loved the boot , unfortunately the boot didn’t love me 😢
The assistant at the store in Kingston was kind and helpful when I retuned the order. Thanks

Very polite and professional staff. Quick and friendly till service experience.

I ordered a black cotton dress. It’s perfect. I love the style, it fits well, it’s beautiful.

Easycto navigate website. Choosing the store which I could collect from.

Collected slippers from the Kingston shop today. The woman who served me had absolutely no customer service skills whatsoever. Rude attitude. No eye contact. Very abrupt when I showed the incorrect email.

The girl who bought my parcel out was so different but also spoken to abruptly by this woman.

I had an issue with a jacket and the staff at the Kingston branch could not have been more sympathetic and helpful. They went out of their way to put me in touch with the right person to talk to and were very patient when I returned with a resolution to the issue. It wasn't quite the resolution I wanted, but it was entirely my fault for purchasing the item and then not wearing it for a considerable amount of time. It's rare that staff are prepared to go that extra mile to help a customer and this was certainly the case in my experience.

a friend was wearing one of your summer scarves and I admired it, bought on line, had it delivered to a store that I was going to be near the next day, and collected it as per easy instructions. Very pleased with the scarf and with the collection point.

Excellent service

Ordered on online to be picked up at store . Quick delivery to store .
Also returning two tops to the store was not a problem at all as they were wrong size

Efficient helpful and good quality clothing

Nice cap in sale
Quick delivery

I think the quality of the clothes was brilliant. Thank you also for sending it so quickly! I now know what I will wear in the chillier weather.

There is great range of products to choose from. Amazing fabric and well done. Colours and textures. Just love it

I had a text and email telling me ordered item was ready to collect from the store. I went in to town to pick it up but was told it was not there. I have had no communication since.

Good customer service. Quick delivery. Pretty, good- quality t-shirt.

Collection made easy by very pleasant staff. Happy experience.

Kingston branch the assistant Tessa was extremely helpful in looking up the type of shorts I needed as she knew there was another pattern in the style I already had and liked. She ordered them for me, ( as not available in store) and they were delivered to store ( free) in two days. Great quick service. The shorts are fab! Thank you Fatface

The shop is laid out in sections which makes it easy to navigate your shopping journey and enhances your experience. The staff are noticeably, with a friendly’hello’, but are there if you need them.