I bought some trousers online and collected from your shop in Sidmouth. They didn’t fit so I took them back and exchanged them for a different size. The customer service in the shop was excellent. How... Voir plus
L'entreprise a répondu

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
I bought some trousers online and collected from your shop in Sidmouth. They didn’t fit so I took them back and exchanged them for a different size. The customer service in the shop was excellent. How... Voir plus
L'entreprise a répondu
After visiting Sidmouth FatFace for the first time I was really pleased with how open and clean the shop appeared and the lay out everything was so easy to shop. The girl who served me was called Bet... Voir plus
L'entreprise a répondu
Sidmouth store is a high street gem! Wonderfully friendly staff who know their stuff and know how to make you feel special and safe! Jennie guided me to the right sizes, to great colour combinations,... Voir plus
L'entreprise a répondu
Visited Fatface Sidmouth and Vicky was most helpful supporting myself and my husband to navigate the longer length summer chino shorts my husband prefers. Vicky was also able to point out the sele... Voir plus
L'entreprise a répondu
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
4/5 Fore Street, EX108AJ, Sidmouth, Devon, Royaume-Uni
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Réponse de FatFace - SIDMOUTH
Orders delayed and although I was informed it became tricky to pick up . Staff at the local store are delightful as always

Réponse de FatFace - SIDMOUTH

Réponse de FatFace - SIDMOUTH
The store is always well presented with new items every week to browse. The staff are always friendly and super helpful. Thank you Jennie, Helen and Ellie

Réponse de FatFace - SIDMOUTH
Collections and returns are always so easy at Fatface. The staff are always very cheerful and very helpful. The whole shopping experience whether on line with collection or shopping in store is always very pleasant

Réponse de FatFace - SIDMOUTH
Shopping made easy by ordering on line and collecting in store.

Réponse de FatFace - SIDMOUTH
Great service by Erin in Sidmouth Fat Face. Erin was friendly, helpful by looking stock up on the web site & made the shopping experience a pleasure. Great service makes a massive difference. Left with 3 purchases!

Réponse de FatFace - SIDMOUTH
Erin from Fatface Sidmouth was so helpful and delivered excellent customer service - thank you

Réponse de FatFace - SIDMOUTH
Can I just say the Team at Sidmouth FatFace are amazing, with a very special mention to Cheryl! We were down for the folk festival and always pop in, she was extremely helpful in finding a solution to our problem, and helped us find exactly what we needed, so we bought even more! (What Cheryl doesn't know is she was exceedingly helpful last year too!) The clothes are exactly my style and the quality and fit are excellent! Thank you Team Sidmouth!!

Réponse de FatFace - SIDMOUTH
Never shopped with them before , easy ordering so quick delivery for pick up , and efficient and lovely staff who dealt with the order quickly

Réponse de FatFace - SIDMOUTH
One of the reasons I enjoy shopping in Fatface is the colour combinations and the quality of the fabrics. They also do an Environmental line which I particularly like. I experienced excellent customer service in the store and the staff were very friendly. They sell my size which is a 6, but the only drawback is they don't sell petite dresses , trousers or skirts so for me as a petite 4ft 10 they are out of proportion.

Réponse de FatFace - SIDMOUTH
Saw the clothes I wanted in the store and loved the quality of the material used. Noted them for future purchase and the goods arrived as ordered and on the day required.

Réponse de FatFace - SIDMOUTH
Went to shop when on holiday in Sidmouth,great choice of mens clothes as always when you visit coastal Fatface shops, much better than ours in Bristol,all the staff were friendly and helpful, thanks to Jennie who served me too ,very helpful

Réponse de FatFace - SIDMOUTH
Lovely service from the staff in the Sidmouth branch, always happy and smiling and making people feel welcome. Special mention for Jennie who is happy to chat and make you feel really comfortable. Apart from that, we like the clothes!

Réponse de FatFace - SIDMOUTH
Excellent choice of mens casual shirts.
Very helpful staff.

Réponse de FatFace - SIDMOUTH
I had a great experience shopping at this store last week. I was served by Helen who was very friendly and helpful. The store was tidy, so I could find the items I was interested in. When the items I tried on didn’t quite fit how I wanted them to, Helen wasted no time in finding me a suitable size for one item and finding a similar item (which I ended up preferring) for the other one. Even though the store was busy I felt as though I had a personal assistant, ready to find the right size or piece. I will certainly be back!

Réponse de FatFace - SIDMOUTH
Friendly service. Easy orders and returns. Prompt refunds. Sizes were larger than I’m used to. I had to send back my usual size and order a size smaller. Other than that everything was great.

Réponse de FatFace - SIDMOUTH
Unable to buy the right size trainers and shirt while on holiday in Devon. Staff were very helpful with regards to ordering online and arranging for delivery and collection back home in Shrewsbury. Excellent communication re delivery and easy collection from local NEXT store. Excellent service all round. Would highly recommend. 100%

Réponse de FatFace - SIDMOUTH
Erin, Jennie and Vicky in the Sidmouth store were exceptionally helpful and made our shopping experience a major success!

Réponse de FatFace - SIDMOUTH
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.