Staff members with a keen sense of fashion and style can significantly boost shop floor sales. I experienced this firsthand during my second shopping trip on Wednesday, 26 August 2026. My first trip h... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 28 West Quay Shopping Centre, Harbour Parade, SO14 7EG Southampton, Hampshire, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
The staff were very helpful, and one staff member was particularly helpful when we came to pay for some clothing & accessories. She went out of her way to give advice on best restaurants to eat as we... Voir plus
L'entreprise a répondu
Loved the new Call to the Sea collection. Had an actual trip to a local Fatface shop recently - one of those brilliant shopping days when you find exactly what you didn't know you wanted until you saw... Voir plus
L'entreprise a répondu
I've ordered several items recently in a size 6s or 6 for tops and everything is absolutely huge!! Ive been buying fat face clothing for years in this size and am really disappointed that you have al... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de vêtements
- aussi dans
- Boutique d'accessoires de mode
- Magasin de vêtements pour femmes
- Magasin de vêtements pour hommes
Écrit par l'entreprise
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Coordonnées de contact
Unit 28 West Quay Shopping Centre, Harbour Parade, SO14 7EG, Southampton, Hampshire, Royaume-Uni
- 02380 330868
4,7
Excellent
171 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
The goods I ordered came very quickly, and when I picked them up it was very easy and quick.
The good I ordered came very quickly, and it was ver
25 mars 2024
Réponse de FatFace - SOUTHAMPTON 3
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Excellent service
24 mars 2024
Réponse de FatFace - SOUTHAMPTON 3
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear you have enjoyed using our service. We hope you love your order.
Take care. -GM
Lovely quality T-shirst
The three organic cotton long sleeved t-shirts I bought are so soft and well made; I know they will last well as I have other colours that I’ve had for several years. They are my go-to top for work and home. There is always a good selection of colours to choose from and they always go well with jeans. I definitely recommend them.
13 février 2024
Réponse de FatFace - SOUTHAMPTON 3
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Easy to order .Friendly staff in store
31 janvier 2024
Réponse de FatFace - SOUTHAMPTON 3
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Réponse de FatFace - SOUTHAMPTON 3
Hi Alexandra,
Thank you for taking the time to leave a review.
We’re happy to hear you love your new coat! We look forward to welcoming you back soon. Take care, LC.
Spoke to an assistant called Anna
Spoke to an assistant called Anna
She was extremely helpful and a credit to fat face
21 janvier 2024
Réponse de FatFace - SOUTHAMPTON 3
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Réponse de FatFace - SOUTHAMPTON 3
Hi there,
Thank you for taking the time to leave your 5* review.
We’re so happy to hear you love your new shoes! We look forward to welcoming you back soon.
Take care.- GM
Poor customer service
I recently placed an order in good faith for delivery to the Southampton West Quay store.
I went to the store and was told quite bluntly by, I believe, the store manager that he had rejected it. I was then accused of trying to exploit a loophole!
Throughout the conversation I found the individual's attitude to be cocky and confrontational boarding upon aggressive.
I quite often shop at FatFace but after this experience I will think twice about using this store again.
21 janvier 2024
Réponse de FatFace - SOUTHAMPTON 3
Good Afternoon Neil,
Thank you for taking the time to leave us a review!
I am sorry to hear you did not have a pleasant experience whilst shopping in our Southampton store, I can assure you this is not how we want our customers to feel whilst shopping with us. I have passed this feedback on to the relevant department to be looked into.
We appreciate all feedback whether this be good or bad as this helps us shape our service for our customers.
Again, I apologise for any inconvenience this has caused.
If there is anything else we can support with, please do not hesitate to get in touch with our friendly customer service team customerservices@fatface.com or call us on 0330 124 0000 Mon-Fri 9am-4pm and we can assist you further.
Kind Regards, JW
Fat face sale good clothing which I…
Fat face sale good clothing which I love.
Where is your Click and Collecte service ??? All other shops got it.
19 janvier 2024
Réponse de FatFace - SOUTHAMPTON 3
Hello there
thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Good staf, great prices.
I usually buy online but sometimes I go to Rashden and Southampton and buy from there. I like the products, they are of good quality, they are comfortable, they don't change their shape after washing.
6 janvier 2024
Réponse de FatFace - SOUTHAMPTON 3
Hello Elena
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great experience
I went to the Southampton store to return an item that I bought online but it didn't suit me and while making the return the lady on the tills, Ana, asked me about the second item that was on the list, if I liked it and if it was a good fit, which I said that I was going to keep it but if the boots where a tiny bit bigger it would be better. She proceeded to check if they had a size up in store, even knowing that it was a sale and I mentioned that I would have to go home and come back on top of the closing time and there was a chance that I wouldn't even exchange the boots, she still put it on hold for me so I could go and pick the pair I bought first.
Once I was back at the store, and after doing the exchange, she even remembered what I had told her almost 1hour prior and wished me a good trip to NY.
5 janvier 2024
Avis spontané
Réponse de FatFace - SOUTHAMPTON 3
Good morning,
Thank you for taking the time to leave your review.
I am so pleased that you encountered such a good experience in our Southampton store, we will be sure to pass on your lovely comments to Ana and the team. I hope you continue to have a great shopping experience with us.
All the best, MM
Réponse de FatFace - SOUTHAMPTON 3
Hello Robert
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great shopping experience !
Always receive my goods within the next or following day!
Great choice to choose from ,if anything I spend too much as love your clothes and accessories!
18 décembre 2023
Réponse de FatFace - SOUTHAMPTON 3
Good morning,
Thank you for taking the time to leave us your review. I am so pleased that you are enjoying your new order and that you love our products. I hope you continue to enjoy our products just as much as we do.
All the best, MM
The Xmassy socks were good as ever
The Xmassy socks were good as ever. I loved the jacket but not keen on hoods unless detachable. The fur lining was nice to have when weather was cold and was nice and light when I tried it on. The top was pretty just a little tight but I should have ordered the 14 but a little low at front biut a nice length though which is nice when you are 5ft 2". Still like lots of Fat Fat clothe etc. 🙂
11 décembre 2023
Réponse de FatFace - SOUTHAMPTON 3
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Always a great fit!
11 décembre 2023
Avis spontané
Réponse de FatFace - SOUTHAMPTON 3
Hello
Thank you for your 4* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Réponse de FatFace - SOUTHAMPTON 3
Good morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP
Lovely old-fashioned personal service
Lovely old-fashioned service from Ali at FatFace in West Quay shopping centre in Southampton. They didn’t have my size on display in a shirt I had selected in their Black Friday sale. Despite my pessimism, Ali checked in the store room and came up trumps! I was so bolstered, I added a second item to my purchases. I’m sure there would have been no sale at all had she not gently spoken to me, offering her assistance.
23 novembre 2023
Avis spontané
Réponse de FatFace - SOUTHAMPTON 3
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Great experience in store
The lady who gave me my parcel was absolutely delightful. She was just so smiley and lovely to talk to. So sorry didn’t get her name but she told me how she cycles to work.
27 octobre 2023
Réponse de FatFace - SOUTHAMPTON 3
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Nicole made my day!
I would like to share my experience from the store in West Quay Southampton. I came to exchange the item without the receipt and lovely lady/ member of staff Nicole spend at least 10 minutes searching for it in computer. Nothing was problem for her and she helped me with everything I needed with smile on her face. I was really happy with her service, she definitely made my day.
23 octobre 2023
Avis spontané
Réponse de FatFace - SOUTHAMPTON 3
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
Always happy and friendly experience…
Always happy and friendly experience with fat face. Especially the staff at Southampton branch
19 octobre 2023
Réponse de FatFace - SOUTHAMPTON 3
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.