Absolutely love our local high street store! The team are always cheerful, friendly and helpful! Great range of unusual clothes which fit well and make me feel special! Always get lots of complim... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissement45 Market Square, PE19 2AR St�Neots, Cambridgeshire, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Delivery great, direct to local store, staff at St Neots store are lovely. Unfortunately none of the items I ordered fit or looked good, the tops were too short and dress too large. I returned items t... Voir plus
L'entreprise a répondu
The store and customer service staff were very apologetic and helpful regarding my delivery. It was due, delayed, sent to the wrong store then lost completely. Lots of emails re delivery but no sign o... Voir plus
L'entreprise a répondu
My order was delivered to my local shop in st neots. I was informed by email to say that the item was delayed for a few days but the same day l had another e mail to say item was now at the shop . St... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de vêtements
- aussi dans
- Boutique d'accessoires de mode
- Magasin de vêtements pour femmes
- Magasin de vêtements pour hommes
Écrit par l'entreprise
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Coordonnées de contact
45 Market Square, PE19 2AR, St�Neots, Cambridgeshire, Royaume-Uni
- 01480 476162
4,9
Excellent
145 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great service and lovely staff 😁
3 juillet 2024
Réponse de FatFace - ST NEOTS
Hello Lorna
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Janet..Kelly.. Emma
Janet ... Kelly.. and Emma are the most helpful people you could wish for so polite and always helpful kind regards Carol
5 juillet 2024
Avis spontané
Réponse de FatFace - ST NEOTS
Hi there,
Thank you for taking the time to leave us your 5* review.
I am so pleased to read your positive feedback regarding the Crew in one of our stores. We hope you love your purchases, and look forward to welcoming you back soon!
Take care. -GM
Quality Items & Quality Service
Always a great experience shopping here. Staff are lovely and helpful and the fashion is always made to a high standard. Happy to buy from Fat Face!
3 juillet 2024
Avis spontané
Réponse de FatFace - ST NEOTS
Good afternoon, Sophie.
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our St. Neots store.
Take care, JB
Great pick up service
Ordered pick up from shop - was ready in 2 days - staff were friendly - item was perfect!
25 juin 2024
Réponse de FatFace - ST NEOTS
Hello Rod
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Réponse de FatFace - ST NEOTS
Good morning,
Thank you for taking the time to leave your review.
I am so pleased that you found everything was easy to find and that the items are of good quality. I hope you continue to enjoy our products as much as we do.
All the best, MM
Awful rude manager
Bought mens medium underwear but realised after reading back medium is 34 took them back in original packaging but was refused an exchange it was obvious not opened manager totally rude told her I'd never shop there again didn't even listen bloody ignorant
12 juin 2024
Avis spontané
Réponse de FatFace - ST NEOTS
Hello,
We would like to thank you for leaving a review and we are so sorry to hear that we didn't reach your expectation on this occasion. We apologise for any inconvenience this may have caused you. We will be sure to pass your feedback on for review.
Take care. -SM
Great Delivery
Package arrived in store ahead of time. Store staff were helpful, friendly and very efficient.
5 mai 2024
Réponse de FatFace - ST NEOTS
Good afternoon,
Thank you for taking the time to leave your review.
I am so pleased that you found the crew in our St Neots store to be so friendly and efficient. I will be sure to pass your comments on to the team.
All the best, MM
I received the order very quickly…
I received the order very quickly unfortunately the dresses I purchased were far too long for me.
I rang the local Fat Face store where I ascertained I could take them back there. The young lady in the St Neots shop was very pleasant and efficient.
26 avril 2024
Réponse de FatFace - ST NEOTS
Hi there, I am sorry to hear about this. I hope you are able to find another item to more your fit in the future but I am very happy to hear of the good experience aside from this! Have a lovely weekend! TS
good quality clothes
good quality clothes & always such lovely friendly helpful ladies at the ST NEOTS branch thank you!
25 avril 2024
Réponse de FatFace - ST NEOTS
Hello Angie
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Easy to order to store so I could try…
Easy to order to store so I could try on and return those things that didn't fit without taking them home. Lovely items but unfortunately all items were not suitable on this occasion. But the counter balance was that i got some bargains for hubby instead!
30 avril 2024
Réponse de FatFace - ST NEOTS
Hi there,
Thank you for taking the time to leave a review.
We are delighted to hear you have enjoyed using our service. We hope you love your order and look forward to welcoming you back soon.
Take care, LC.
Purchased in the sale at good price and…
Purchased in the sale at good price and service online and collecting at the shop was excellent.
22 avril 2024
Réponse de FatFace - ST NEOTS
Hi there,
Thank you for taking the time to leave a review.
We are delighted to hear you have enjoyed using our service. We hope you love your order and look forward to welcoming you back soon.
Take care, LC.
Ordered online
Ordered online, and delivered to my local store. No hassles with using a 15% off code.
8 avril 2024
Réponse de FatFace - ST NEOTS
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our Click and Collect service. We hope you love your order, and look forward to welcoming you back soon.
Take care. -GM
Just really great!!
I really have always had very friendly and supportive service from fatface, prompt easy to use, delivery on time and returns so hassle free. In particular the st neots branch staff going over and above to make my shopping experience an excellent one.
20 mars 2024
Réponse de FatFace - ST NEOTS
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Staff are always very friendly & helpful
19 mars 2024
Réponse de FatFace - ST NEOTS
Hi there,
Thank you for taking the time to leave a review.
We’re happy to hear you enjoyed your experience in one of our stores!
We look forward to welcoming you back soon. Take care, LC.
Fav branch
Staff at this branch are helpful and friendly, lovely atmosphere when you walk in, always greeted with a smile.
14 février 2024
Réponse de FatFace - ST NEOTS
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Great staff in St Neots Branch
Great staff in St Neots Branch. Friendly helpful and happy. It is a pleasure to shop in the store.
4 janvier 2024
Réponse de FatFace - ST NEOTS
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your recent shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – CD
Excellent service and products
Excellent service and products, keep it up. We'll done.
18 janvier 2024
Réponse de FatFace - ST NEOTS
Hello David
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I love the quality of the materials…
I love the quality of the materials they use. The design is great as well.
17 janvier 2024
Réponse de FatFace - ST NEOTS
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Lovely staff and so helpful
Lovely staff and so helpful. All of them were chatting to the customers and it was a great atmosphere in the shop. Makes for a really good shopping experience.
7 janvier 2024
Réponse de FatFace - ST NEOTS
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Friendly helpful staff
Friendly helpful staff, the shop in St Neots is brillant. Nothing too much trouble and of course the added bonus of great clothes
27 novembre 2023
Réponse de FatFace - ST NEOTS
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.