First and foremost communication. An online system that works and staff in shops that are genuinely lovely. Having just left a market competitor who's staff were completely ignorant to the presence... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Super easy website to use , love the fact that there are lots of pictures often on 2 different shapes of model and suggestions for how to style the items too items are dispatched really quickly and c... Voir plus
L'entreprise a répondu
Really friendly staff! I came in to exchange a dress that was brought as a present, I had my little one with me in the buggy which is never easy when you’re trying to try on clothes! But a helpful mem... Voir plus
L'entreprise a répondu
Sale items with good price reductions. Quickly notified by local store they were ready for collection. Helpful polite staff member in store with quick easy collection of my order.
L'entreprise a répondu
À propos de l'entreprise
- Magasin de vêtements
- Boutique d'accessoires de mode
- Magasin de vêtements pour hommes
- Magasin de vêtements pour femmes
Écrit par l'entreprise
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Coordonnées de contact
28 High Street, SO23 9BL, Winchester, Hampshire, Royaume-Uni
- 01962 870906
4,6
Excellent
96 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Always friendly and willing to help
11 avril 2025
Réponse de FatFace - WINCHESTER
Hello! Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Winchester store - this is great to hear and we look forward to welcoming you back soon. Take care, LE
Réponse de FatFace - WINCHESTER
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Réponse de FatFace - WINCHESTER
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Excellent service.
I ordered these lovely light brown corduroy trousers to collect from Winchester. I received the usual excellent service from Ben at Winchester branch. Always happy , polite and friendly. Always extremely good at his job.
9 novembre 2024
Réponse de FatFace - WINCHESTER
Hello Karen
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Réponse de FatFace - WINCHESTER
Hello Jane
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I visited the Winchester store and…
I visited the Winchester store and wanted to purchase a skirt and blouse but unfortunately they did not have my size. A member of staff ( a young man) said he would order it online for me, and arranged it to be sent to my local store in Reading. I picked it up in Reading and the staff there were very helpful. All in all it was a very easy transaction, which is very rare these days!
11 octobre 2024
Réponse de FatFace - WINCHESTER
Hello Tracey
thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our ______ store - this is great to hear. Take care, LE
The time for the order to get to the…
The time for the order to get to the store was more than 8 days
14 août 2024
Réponse de FatFace - WINCHESTER
Hello Jane
Thank you for your review.
I am so sorry to hear of the delay with your order.
If you need any further assistance please do not hesitate to contact us at customerservices@fatface.com
EP
Fatface order
It is so easy to order from there website. My order only took a couple of days to come to me. Well impressed.
4 août 2024
Réponse de FatFace - WINCHESTER
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear you have enjoyed using our service. We hope you love your order!
Take care. -GM
Pleasant experience
Listened attentively, understood what I was looking for. Gave me a choice of colour-way which I’d not known about. Searched on rails for me. Went to stock room to find my size. Very helpful and friendly. Walked out smiling wishing every shop experience was as good.
29 juillet 2024
Réponse de FatFace - WINCHESTER
Hi Judy,
Thank you for taking the time to leave a review.
I’m happy to hear you have had such a lovely experience at one of our stores. We hope you love your purchase and look forward to welcoming you back soon.
Take care, LC.
Friendly staff
24 juin 2024
Réponse de FatFace - WINCHESTER
Hello Jill
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Jess was really helpful with our trip…
Jess was really helpful with our trip into your Winchester store today. Thank you ☺️
31 mai 2024
Avis spontané
Réponse de FatFace - WINCHESTER
Good morning, Jojo.
Thank you for leaving us this review about your instore shopping experience. We look forward to you shopping with us again soon at our Winchester store.
Take care, JB
Good vibes and great service!
Entering the store I immediately felt at ease; the shop was laid out beautifully and had great summer vibes. The staff were so pleasant and happy to help when needed. I didn’t feel rushed or pressured, but rather felt like a friend. Can’t wait to pop back in! Thanks guys!
13 mai 2024
Avis spontané
Réponse de FatFace - WINCHESTER
Good afternoon,
Thank you for taking the time to leave your review.
I am so pleased that you found the crew in our Winchester store to be so lovely and that they were able to provide you with such a great shopping experience. I will be sure to pass your comments on to the team.
All the best, MM
Great service of ordering delivery to…
Great service of ordering delivery to your Winchester store and returning the jacket I didn’t choose.
Loved the Broadsands jacket..
But note it’s not 28 High street!
29 avril 2024
Réponse de FatFace - WINCHESTER
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our Click and Collect service. We hope you love your order , and look forward to welcoming you back soon. Thank you, we will look into this further!
Take care. -GM
Good quality clothing with accurate…
Good quality clothing with accurate sizeing.
Arrived at branch click and collect within stated time frame.
23 avril 2024
Réponse de FatFace - WINCHESTER
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Excellent serviceclick and collect arrived in just a…
My click and collect arrived in just a few days from me ordering - such excellent service from in store staff, really helpful and extremely polite and friendly 😊
24 avril 2024
Réponse de FatFace - WINCHESTER
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Great slippers!
19 avril 2024
Réponse de FatFace - WINCHESTER
Good morning,
Thank you for taking the time to leave us your review.
I am so pleased that you are enjoying your new order. I hope you continue to love our products as much as we do.
All the best, MM
The T-shirt we ordered by click and…
The T-shirt we ordered by click and collect was delivered promptly to the Winchester store. The staff member there was efficient. The T-shirt is a lovely colour, very pleased.
8 avril 2024
Réponse de FatFace - WINCHESTER
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Lovely shorts
Lovely shorts: great colour, thick cotton and well made - my son loves them!
Took seconds to pick up - really easy!
23 mars 2024
Réponse de FatFace - WINCHESTER
Hi there,
Thank you for taking the time to leave your 5* review.
We’re so happy to hear you love your item, and have enjoyed using our Click and Collect. We look forward to welcoming you back soon.
Take care.- GM
Great Service
First time ordering online normally pop in shop. Very quick delivery came within a couple of days of ordering which is great service. Very helpful and friendly staff in store
14 février 2024
Réponse de FatFace - WINCHESTER
Good Morning
Thank you for taking the time to leave us your review.
It’s great to hear that your order arrived with you so quickly! We do hope that you are happy with your items!
Have a great day!
EP
Superb customer service in Winchester store !
Like the design also good quality for reasonable price.
11 février 2024
Réponse de FatFace - WINCHESTER
Hi there,
Thank you for taking the time to leave your 5* review.
We’re so happy to hear you love your item, and we look forward to welcoming you back soon!
Take care.- GM
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.