Fabrique Avis 

I ordered several things after seeing beautiful items on Insta, with the intention to keep some/return some. I spent more than $1300 and then ran across reviews that nearly gave me a panic attack about not being able to return items. I immediately emailed the company to cancel unshipped items - they processed this so quickly and refunded the cost of those items. I received the rest of the order and ended up returning 2 items and exchanging one for size. Again, this happened quickly and any email I sent was answered expeditiously. I got a refund for the rest of the returned items and kept a lovely skirt. I won’t be so skittish to order in the future. Their customer service must have gotten an overhaul.

I ordered the small duomo bag online to the UK and then found the bad trust pilot ratings and was so worried. Thought I'd made a stupid mistake.

The bag took a bit to come, but was well packaged and a lovely bag. It just didn't suit me.

I filled in the online return request and then waited a day for a return, and despite coming from china the return address was in Birmingham via royal mail. It took some time to get there (Christmas and royal mail delays), I posted on 22.12.25 and got my full refund today 7.1.26.

I was worried they would try to refuse a full refund or take some payment off, so I videoed me opening and packing the bag up but in the end the return and refund was straight forward.

I hope your experiences are as smooth in the future.

Emma

Unable to complete a return. Little to no assistance.

I ordered two pieces from Fabrique, and was worried after I came here and saw the reviews, but my experience was pretty great.

I loved the trousers I ordered. One of the internal buttons was a bit loose, which wasn't a great sign, but it was an easy fix and otherwise they were great -- kept them.

The jacket I ordered was very cool, but a bit big on me (I'm 5'4" so this isn't uncommon). Given the price, I decided to return it.

The returns process was generally easy -- they confirmed my return quickly and sent me a shipping label. It was royal mail and I had to print the label myself -- bit annoying as I don't have a printer, but otherwise fine.

It took ~1 months to process the return. Again, a bit long, but not a disaster.

Overall I would order from them again if I saw something I loved, but aware that it's a china-based company so everything takes a little longer (from the UK).

I wish I’d come here before I made an expensive purchase. While the unique design and great branding caught my eye, the sizing and quality is wildly inconsistent. I’ve been waiting over 3 weeks for an exchange because the pants I bought are minuscule. After emailing them they finally responded today they don’t have my size. Three weeks.

Luckily, I got the shipment on time. I ordered the dark brown suede bag. The suede is not as smooth as expected but still I’m happy with the design. The problem is that it’s hard to clean once it’s stained. I had a tiny stain on my first few uses and I tried to remove it first by gently brushing then using a soft wet cloth but now it has a water stain on it. I don’t know what to do with it.

Terrible service. I initiated return 3 days ago and I send three emails asking for the return label. I still didn't receive any reply. I checked also spam so many times. If I dont hear from them in next 24 hrs, I will contact my credit card company to dispute the charge.

The company cancelled my order without telling me and has not refunded me. Their customer service is a nightmare with periodic and misspelled responses that give no indication that I will receive a refund on an order that they cancelled (without telling me that they had cancelled it).

Horrible customer service! Purchased 2 things through the website coat and the pants. Pants shrinked during wash and coal us too big and buckle broke. They refused to exchange these two items because I didn't have tags. I usually keep tags but I didn't keep it for these clothing items bcs I really liked them now I have to figure out how to fix my problem and spending almost 900 dollars there was worthless!

If the item that was ordered arrives, it will be fabulous. Nice quality, great fit.

If there is any issue be prepared for no resolutions. I ordered an item that never arrived. For over 6 weeks I have emailed back and forth and been informed:
1. I did not order the item
2. I recieved the item
3. The item cannot be tracked and I am responsible for locating it
Then it begins again, perhaps in different order. There have been over 10 emails back and forth with no resolution

If only 1 could give zero stars.

My experience is very similar to what everyone experienced. Quality was similar to H&M, but charging me Sandro, Theory pricing.
Decided to return it, but turns out I have to arrange my own courier and send things back to China at my own cost.
Shipping to China is a nightmare. You’ll need a copy of the receiver’s ID. Obviously, no normal person would give your their ID just to return a package. So in the end, I’ve decided to cross the border myself from Hong Kong to China, then find a local Chinese courier to simplify the process. Luckily I’m just a border away, otherwise I can’t imagine how international shoppers can send it back to start the refund process.

I’ve returned 3 items, completely unworn as I knew it was overpriced. They have somehow only refunded me 2 out of 3 items. No explanations on why the 3rd item - the most expensive jacket, did not qualify for a refund. I’ve emailed them, but zero replies.
Checked my Junk mailbox, nothing from them. So basically they got a brand new jacket back, and I’ve paid for the jacket too ….
Very smart way of scamming people actually.

I ordered a coat for £396.10 but didn't receive a confirmation email and so have no reference of my purchase. Having now read all these reviews I can see why this could be an issue if I should want to return the item or if it doesn't arrive. I strongly advise anyone reading this NOT to purchase from this site. I will update if I receive my parcel.

I’m actually giving a 5 star review. I had been concerned when I discovered the item was shipped from China, that would be my complaint really, I like to know who I’m ordering from and wouldn’t normally choose shipping stuff from China. But, the item (skirt) is beautiful. Well tailored, beautifully packaged. The medium size is slightly on small side, something to consider if you are choosing the red tartan kilted skirt. But, our dressmaker will put a bit of “give” into it. It really is a stunning skirt and I’m relieved I don’t have to return it.

If I could give NO STARS I WOULD.

I placed an order for almost $3k worth of items at the end of October and have STILL not received half of the items. I have been in an endless loop with their shipping partners GOFO express and YunTrack.. This negative review applies to them too. The lack of communication is insane.

I was told by Fabrique to call GOFO with my tracking number - the automated system didn't recognize it
- I call and repeatedly ask to speak to a representative, which takes me 5 calls to finally get through
- Then I'm asked to verify my name on the order
- Then they said my name is wrong and refuse to assist further even though I can give them the full address on the package.
- Then I call back BUT this time get an automated system that asks to verify they are speaking with "Picking Order" (whatever the heck that means) I guess its somehow the name on the order
- SO I call back and get a rep on the line and give them that weird name and it works
- BUT only to have them tell me it's been over 5 days with no update so I need to contact the seller for a refund.

I get that shipping stuff from China is a process these days but it's absurd. I don't even want the items anymore, and honestly the ones that did finally arrive (2 weeks late, btw) were had a much cheaper quality than I can justify for the price.

DO NOT WASTE YOUR TIME. The styles are cute and chic, but it's literally such ragebait for me at this point. RUN from this company.

I initiated a return 6 days ago (24 hours after the item was delivered) following your guidelines and I have still not received a return label despite your t&cs saying it would be emailed within 2 days. I have chased up with two additional emails and checked my junk multiple times a day. Still nothing which is TERRIBLE customer service!!!
I wish I had read these terrible reviews before I bought the coat which doesn’t fit me.
I am extremely worried that this site is a total scam and that I won’t get a full refund.

Ordered a dress in a size L (I'm a 12). It arrived pretty quickly but was a little on the snug side. I decided to order the larger size and return the original one. The second dress took much longer to come (came from China I believe). When it arrived it was perfect. Very nicely made and lovely quality fabric.
The return was refunded pretty quickly - so overall happy.

Really bad experience with the company. I’ve bought the Rialto Double Flap Handbag in Calfskin Leather after seeing so many reviews from influencers on YouTube. The first disappointment was that bag came directly from China despite that the website is stating it’s Italian craftsmanship. When I got the bag out of the box it had wrong smell, not usual for the real leather. After detailed inspection I think it’s real leather, but it still didn’t smell right. The bag had several marks on the leather at the back. I haven’t reported those as considered normal for calf leather. Fabrique website does have a note about deference in leather in different batches. I didn’t like that the main strap is too short on my shoulder and I can’t wear it on my shoulder with the coat. I kept all the labels and taping on the strap. With those it wouldn’t been posible to wear the bag out. I’ve returned the bag but got response that it didn’t pass the quality checks due to marks on the back. Now Fabrique doesn’t answer my e-mails. So in the end Fabrique had sent me a defected bag, refused to refund the £530 due to bag is defected and kept the bag. Really disappointed and will never buy again.

All ok (with very slow shipping) unless you need to return something. This company simply does not want to take back returns. They do not want to refund you. They make it really hard to send stuff back (send us an email, we will send you a confirmation email, it takes them days to come back to you etc). Takes them days to admit they received the item back and then decide that it doesn’t meet their standards and therefore they will send it back to you labels and all and that’s that. Poor practices. Steer clear unless absolutely certain you will keep the item.
You have been warned. Am now going through citizens advice and my credit card to get my money back. What a joke.

I ordered a vegan leather jacket for over $300. The quality in person did not look like the photos on their site so I went through their online return process which sent me an email saying i would get a response in 24 hrs but never did. I sent a follow up email and got the same auto reply. Just tried for the third time. This company literally wont let me return an item. Now I am stuck with something I would never wear and nowhere to turn as they dont even offer a phone number. This feels like a scam!!! What do it do?

After reading bad reviews I was anxious as I had spent over 600 dollars on a coat. I need not have worried. Ordered on 23 October it arrived on 3rd November. Well packed in it's clothes bag. The coat is exactly as it appeared online. A beautifully made garment and a great fit.