Some fresh ingredients ropey, but good customer service crediting £5 to account. Definitely felt like a treat rather than something I'd manage regularly - a lot of pans and instructions, and some shor... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Received everything (even down to salt, garlic, etc) to make some amazingly tasty Korean vegan options. Exceptional feast box, with stunning fresh veg and vast mixture of ingredients to prepare so... Voir plus
L'entreprise a répondu
Took a long time to decide whether to opt for Feastbox over other recipe boxes and I’m really glad we chose Feastbox! As an enthusiastic home cook, I wasn’t sure if the dishes would be good value comp... Voir plus
L'entreprise a répondu
The recipes are mostly really good,comes in nice packaging.However,sometimes they sent loose items,like tomatoes,chillis,bay leaves.its better if they are in a plastic bag,tomatoes gets crushed easi... Voir plus
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À propos de l'entreprise
À propos de FeastBox
Écrit par l'entreprise
FeastBox connects us to the places we dream of visiting and the experiences we love to reminisce about. Impress yourself with recipes that embraces local ingredients and appreciates the culinary treasures of different places and traditions. No matter how exotic a dish might sound or how unfamiliar an ingredient may be, we make it incredibly easy to recreate with our recipe guides - you can make it taste as good as it should.
How does FeastBox work?
It’s so simple!
1. You choose your favourite tasty dishes from our always-changing selection, specifying how many people you’re cooking for and how many recipes you want. 2. Then sign up to a commitment-free subscription. *it only takes a single click to skip any of your upcoming boxes. You’re also free to pause or cancel your subscription at any time. 3. We’ll deliver your first order on your chosen date, containing all the pre-measured ingredients and spices needed to cook along with our recipe cards.
What happens next is up to you.
Coordonnées de contact
1 Coldbath Square, EC1R 5HL, London, Royaume-Uni
- +44 20 3950 3449
- contactus@feastbox.co.uk
- feastbox.co.uk
4,0
Bien
552 avis
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There are better services out there ... don't bother with this one.
4 meals ordered. A key ingredient was missing from 2 of the meals and rotten vegetable on a third. A refund was requested but they would only offer money off my next order ... seriously ? That's not going to happen. We have tried other companies, Green Chef, Hello Fresh, Gusto and this was the absolute worst. stay away from Feast Box. There's no weights on the ingredients so impossible to replace, no labels on the four included bags of ingredients so had to go through all of them figuring then out. Total headache !
27 décembre 2021
Avis spontané
Réponse de FeastBox
Hello Mark,
Thank you for taking the time to leave us your feedback.
I have forwarded your concerns to our warehouse and relevant teams. Please be assured that we are taking your feedback seriously and we are taking action.
Our apologies for any confusion surrounding the credit offered to you. Unfortunately we are unable to refund you on your order as it was placed using a third party voucher and no monies were on the account to be refunded.
We sincerely apologise for the missing chutney and stir fry sauce, and the poor quality aubergine. We try our best to ensure that our products are perfect 100% of time, but unfortunately this is not always possible. In the event of more minor errors we do our best to be fair and reasonable in our offers of compensation.
We understand there is room for improvement with our quality checks and packing. We have been talking to the team at the warehouse about improving this process, and we are now looking to add extra box checks on every order before dispatching from our warehouse.
We sincerely apologise again that you have experienced poor service. Thank you again for your time spent on this matter. Please do let us know if you have any further concerns or feedback at contactus@feastbox.com. Our team will be happy to help.
Best regards,
Feast Box Team
Missing ingredients and poor customer service
Every recipe was missing 1 or more ingredients. One was even missing ALL spices and the rice meaning there was nothing we could cook with the remaining ingredients.
I complained and at first was offered a pathetic 10% off my next order. after multiple emails complaining I was refunded for 1 meal and gave up. I will not be using feastbox again
20 décembre 2021
Avis spontané
Réponse de FeastBox
Hi Wes,
Thank you for taking the time to leave us a review. Your feedback is important to us.
Our sincere apologies for the missing ingredients in your first order.
I have reviewed our communication history to ensure our customer support team are adherring to our guidelines and can see that we have acknowledged the first 10% offer was indeed a miscalculation on our part. I am please to see that we have promptly rectified this error. Apologies again for the inconvenience.
Our aim is to resolve any order issues to your satisfaction, and to be reasonable in making decisions on refunds/compensation.
Please do not hesitate to contact us at contactus@feastbox.co.uk if you have any further questions or feedback.
Kind regards,
Feast Box Team
Who reads the 'Method' before sending the meals out? Anyone?
Your meals are very good but I would like to think that someone actually reads and does something about these reviews.
My last purchase was 'Chicken in Saffron Sauce'. Step 3 of the instructions: 'Cook the rice"...there is no rice in this dish!!!
Thoughts?
16 décembre 2021
Avis spontané
Réponse de FeastBox
Hi Robert,
Thank you so much for your review and your feedback. Our recipes are continually improving with your feedback.
Every time we make a change to our recipes, we print new recipe cards. Unfortunately, the odd typo/mistake does happen. We have a dedicated 'recipe card error' list, which we update and escalate to the relevant department. I have added your feedback to this list and we will take action asap.
Thanks again for your review and your feedback. We hope to see you again soon!
Great recipe box
Great recipe box! Interesting recipes, good-quality ingredients and the customer support is also very good. They also don't use as much plastic packaging as other boxes I've used in the past, which is appreciated. A bit pricey, but overall worth it.
15 décembre 2021
Avis spontané
Réponse de FeastBox
Hi Christina,
We are so happy that you enjoyed your experience with us! We are always looking for ways to reduce our plastic, and we are glad to hear we are doing well so far.
We appreciate the great review and hope to see you again soon!
Fantastic recipes easy to follow and…
Fantastic recipes easy to follow and delicious
15 décembre 2021
Avis spontané
Réponse de FeastBox
We really appreciate you taking the time to share your 5-star rating with us, Pat!
We look forward to seeing you again soon!
Lovely food
Lovely food, easy to make and follow the instructions. No missing items and portions huge!!
14 décembre 2021
Avis spontané
Réponse de FeastBox
Hi Emma,
Thanks so much for 5-star review and sharing your experience with us. We hope to see you again soon!
Good service tasty food
12 décembre 2021
Avis spontané
Réponse de FeastBox
Hi Stuart,
Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work!
Very disappointing and now cancelled
Very disappointing and I have now cancelled my subscription after just one box. Or at least I have tried to. After you click through to cancel and answer a number of multiple choice questions about why you've decided to cancel, you are presented with a screen telling you that you have 'paused' your subscription. No, I am cancelling it!
My first box was due on Tuesday 7 Dec but didn't arrive. After chasing them up I received an email saying they had delayed it because of a missing ingredient from a supplier. If true why could they not have told me the day before, when presumably they were preparing the box?
So far we have cooked 2 of 3 meals. The prawn and coconut curry was ok but unbalanced. It seems they put most of cost into the spices when it could have done with some veg other than one red pepper.
The Dong'an chicken was unpleasant with a nasty sour aftertaste. Any subtle flavour was overwhelmed by chilli heat and quite unlike any Chinese meal I have ever eaten. Again it needed some veg.
I wonder whether the person who devised the recipes has ever tried cooking them.
A great idea but shockingly badly executed. I shall stick with MindfulChef
10 décembre 2021
Avis spontané
Réponse de FeastBox
Hello James,
Thank you for taing the time to leave us a review.
Our sincere apologies for the unwanted marketing emails and poor experience with Feast box. Please be assured that this is not our usual standards.
We are sorry to hear you have not enjoyed the recipes. Our chefs try the recipes when cooking, and we continue to collect recipe feedback from our customers to update recipes accordingly. I have added your comments to our recipe feedback document, including the recipe card errors, and you can also leave recipe reviews via our website if you wish.
We are also disappointed to hear that you have received your order a day late. Please be assured that If we have delayed your order at dispatch, it is most likely due to an unexpected last-minute issue with ingredients. We usually notify you in advance on the rare occasion of a delay, and I'm sorry to hear we did not.
Your account Is paused, which means no other orders will process. It is set up like this to make it easy for many customers to pause/unpause as they see fit. In addition, many customers will order once every two months or at random intervals as they fancy, and this system makes it much more manageable for them.
I have disabled your account, and I have submitted your email address for a data erasure request. We will delete all data associated with your account email address, asap.
Our sincere apologies again, and please do not hesitate to contact us if you have any further questions or feedback.
Kind regards,
John
Fantastic weekend treat
Fantastic weekend treat. Authentic flavours. Great Ingredients. Easy to cook.
6 décembre 2021
Avis spontané
Réponse de FeastBox
Thank you so much for this 5-star review, Paul!
We really appreciate you helping to share the word about us!
Great recipes with global flavours
Took a long time to decide whether to opt for Feastbox over other recipe boxes and I’m really glad we chose Feastbox! As an enthusiastic home cook, I wasn’t sure if the dishes would be good value compared to our regular home cooked meals but the recipes were absolutely delicious and provided us with new ideas and flavours from around the world. We had a vegan box and each meal was well thought out and really tasty. Portions were generous and timings were accurate. Would recommend for anyone who loves to cook!
1 décembre 2021
Avis spontané
Réponse de FeastBox
Thank you for the wonderful review Amy!
We’re thrilled that you were satisfied with your Feast Box experience. Your feedback is appreciated, and we hope to be of help again soon!
Very tasty recipes
Friendly and helpful customer service supports a nice platform with interesting and tasty recipes - I’ve enjoyed all of them so far !
24 novembre 2021
Avis spontané
Réponse de FeastBox
Hi Richard,
Thank you for taking the time to leave us such an excellent review. Customer satisfaction is at the heart of what we do and we are so pleased to hear that you are enjoying your recipes! Please let us know if you have any further feedback, we are always happy to help!
Best Wishes,
The Feast Box Team
Minced Pork and Vermicelli
We normally thoroughly enjoy Fast Box meals but the Minced Pork and Vermicelli was a little disappointing. Far too many noodles which overwhelmed the pork mince, and the Jasmine Rice was seemingly unnecessary. Otherwise a tasty meal!
21 novembre 2021
Avis spontané
Réponse de FeastBox
Hello Anthony,
Thank you for taking the time to leave us your feedback.
We are sorry to hear that you are disappointed with the minced pork recipe this week.
The extra noodles were actually an error on our part, and we sincerely apologise for the inconvenience. We accidentally sent more noodles than required for all customers with the minced pork and vermicelli recipe.
We sent out an email to inform customers of the error and how many noodles to use. We sincerely apologise that you have not received the email.
Thank you for your patience and understanding. We truly appreciate the 4 star review.
Please do not hesitate to contact us if you have any further questions or concerns.
Kind regards,
Feast Box Team
Réponse de FeastBox
Hi Mrs Bailey, thank you for your review. We will share this with the team to let them know how we are doing!
Best Wishes,
The Feast Box Team
The food is delicious although it does…
The food is delicious although it does take a while to prepare. The meals I selected all took around an hour to prepare and cook. Unlike other subscription packs, the items that make up the meals are not organised into pre-labeled bags and it was not always clear when substituted items had been used. I found myself spending time searching for
items.
18 novembre 2021
Avis spontané
Réponse de FeastBox
Hi Annette, thank you for the 4-star feedback. Customer experience and insight are so important to us as we continually strive to improve our service. If you ever have any further feedback or questions, please do not hesitate to get in touch with us.
Best Wishes,
The Feast Box Team
Lovely tasting food with wide range of…
Lovely tasting food with wide range of ingredients . Easy instructions to follow
17 novembre 2021
Avis spontané
Réponse de FeastBox
Hi Ken,
Thank you for leaving such a great review! We are so pleased that you are enjoying your recipes and the wide variety of ingredients that come in them!
Best Wishes,
The Feast Box Team
Exciting choices
We have really enjoyed Feast. Their recipes are a bit more complex than other meal prep services, but the quality and range is far superior. I love how authentic all the ingredients are. And I particularly enjoy when I earn points and get the odd freebie.
15 novembre 2021
Avis spontané
Réponse de FeastBox
Hi Gillian, Thank you for leaving us such a great review. We are so pleased to hear that you have been enjoying Feast Box and the authentic ingredients that come in our boxes. We hope to see you again soon! Best wishes, The Feast Box Team
All ingredients were in the box to make…
All ingredients were in the box to make a meal.
The flavours were lovely and the meal very enjoyable.
9 novembre 2021
Avis spontané
Réponse de FeastBox
Hello Mrs Bulmer,
We appreciate you taking the time to let us know about your experience!
Great to hear you have loved the flavours!
Chinese Feast Box
I was sceptical whether there would be enough for six but I was happy to see there was more than enough..Cooking is a bit hectic but manageable..
The cooking instructions need re reading several times before you start just to clarify what you need in preparation 🧑🍳🧑🍳
9 novembre 2021
Avis spontané
Réponse de FeastBox
Hello Mr Templeton,
We are so happy that you enjoyed your experience with us!
We appreciate the great review and hope to see you again soon!
Very happy with all my meals but I had…
Very happy with all my meals but I had to stopped because I am trying another good subscription but I will reactivate the subscription again
9 novembre 2021
Avis spontané
Réponse de FeastBox
Hi Melissa,
Thank you so much for this 5-star review. We really appreciate you helping to share the word about us!
We hope to see you again soon!
Tasty but time consuming!
Some fresh ingredients ropey, but good customer service crediting £5 to account. Definitely felt like a treat rather than something I'd manage regularly - a lot of pans and instructions, and some short best by dates so had to get cooking! The meals were tasty and generous though, so felt like a good weekend option. Just a bit of pressure if busy midweek. I would order if e.g. expecting guests and wanting to do something different
8 novembre 2021
Avis spontané
Réponse de FeastBox
Hi Abby,
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone.
Please do let us know if you have any further feedback or questions.
Best Wishes,
The Feast Box Team
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