Shocking service, when emailing for refund they constantly claim they cannot find your details. Completely untrustworthy outfit. Be careful as they also trade as Bolt.
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Lisez les avis des autres
I've been with Fella for almost 2 years now and no complaints. Started with another company and found Fella after a train wreck of an experience with the first. Process was quick and answered any... Voir plus
L'entreprise a répondu
Its been a long road but never been happier! The team have been great with fast, helpul communication and the deliverys have been spot on in time. If you can afford the best then Fella Health is the... Voir plus
L'entreprise a répondu
After some initial bumps in the road with customer service, Fella has been a very reliable partner. They have a nice social media presence and a very helpful Reddit forum. I learned firsthand how ser... Voir plus
À propos de l'entreprise
À propos de Fella Health
Écrit par l'entreprise
At Fella Health, we're transforming weight management for bigger guys through GLP-1 treatments and personalized support that fits into busy lifestyles. Our mission is to help time-crunched men achieve real, lasting results with medications and comprehensive coaching.
We understand men's unique weight loss challenges. Our board-certified clinicians create personalized treatment plans based on your body, schedule, and goals. With Fella Health, you receive more than just medication - you get a complete weight loss program supported by:
- Board-certified clinicians specializing in men's weight management
- Free 1:1 health coaching with video sessions every 2 weeks
- Comprehensive health assessments and included lab work (if needed)
- Medication delivery with uninterrupted supply
- Money-back guarantee
Our approach combines GLP-1 medications with personalized coaching to help you build sustainable habits that fit your busy schedule.
Join the growing community of men who've found their solution with Fella Health. Whether you're looking to boost energy, gain confidence, or achieve lasting weight loss, our expert team provides the medication, coaching, and support you need to succeed.
Coordonnées de contact
5900 Balcones Drive, STE 100, 78731, Austin, Etats-Unis
- +14156495531
- hello@fellahealth.com
- fellahealth.com
Effective weight loss for bigger guys
4,5
Excellent
1 k avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Shocking service
Shocking service, when emailing for refund they constantly claim they cannot find your details. Completely untrustworthy outfit. Be careful as they also trade as Bolt.
17 mai 2026
Avis spontané
Réponse de Fella Health
We're really sorry to hear about the issues with finding your details when you've requested a refund, Adam. That's completely unacceptable and we understand how frustrating and untrustworthy that must feel. Someone from our escalations team will be reaching out personally to locate your account and sort this out. Thank you for bringing this to our attention.
Fella Health Team
Fella Health GLP-1 Program
I have been on the GLP-1 program for over a year now. I have lost 75 pounds and I’m currently on the maintenance program. So being in the Fella Health program has been great for me.
14 mai 2026
Réponse de Fella Health
Hi Kent,
Congratulations on losing 75 pounds and reaching the maintenance stage. What an incredible achievement over the past year!
We're really glad the program has worked so well for you and that you're now maintaining your progress.
Fella Health Team
Réponse de Fella Health
Hi Garrett,
We're really glad to hear it's working great for you! We appreciate the feedback about pricing too.
Thanks for taking the time to share this.
Fella Health Team
Réponse de Fella Health
Hi there,
We're really pleased to hear you've had such a smooth experience with us and that our pricing works well for you.
Thanks for taking the time to share this!
Fella Health Team
Terrible customer service - AI responses only
Update: Since leaving my initial review I was contacted within 12 hours by the escalations lead (a human) and the issue was resolved immediately. I'm obviously glad this was done but at the same time it is quite frustrating to know this could have been resolved by a human so quickly after such a drawn out back and forth with AI. Based on the remedy offered, I've updated my review from 1 star to 3.
I placed multiple orders with Fella Health for weight loss medication which were delivered fine and the price was reasonable. However on my third delivery it was delivered to another address which clearly isn't mine (the proof of delivery shows it being delivered in a block of flats and I live in a house and there are no flats in close proximity). I understand this is Royal Mail's error but my contract is with Fella Health to resolve this dispute.
I contacted Fella Health as soon as it was marked delivered to explain this and after 2 weeks I received no response (I'd now ran out of medication). I contacted their WhatsApp number who provided an AI responses and told me to reach out to another Email address (not the one listed on their website) and I received an AI response from this email address telling me they will investigate this immediately. After a few more days they requested I provide a picture of my front door which I did and I heard nothing back and insisted to me and investigation was ongoing. A week later, my subscription renewed and they charged me a further £260. The AI then emailed me again asking me to confirm if I've received my order from the previous month's and whether I took the last dose. Obviously I haven't as it wasnt delivered. I've requested multiple times to be phoned to resolve this and have now sent and received over 20 emails on this issue but as far as I can tell, there is no option to ever speak to a human if your order is wrong. This is infuriating and in addition each of the email responses is signed off with a name to indicate that you're speaking to a human which is obviously not the case.
Based on my experience of their customer service, I would strongly advise not using Fella Health if you value the ability to resolve a dispute as they are incapable of doing it.
13 avril 2026
Avis spontané
Réponse de Fella Health
Hi Ciaran,
We're really sorry it's reached this point. A misdelivery puts a clock on everything that follows, and the way this has played out since hasn't matched the urgency the situation needed.
Courier investigations do have their own process and timeframe, but how you're looked after in the meantime is firmly on us. A second charge landing while an active dispute is still open is the part that worries us most.
Someone from our escalations team will be reaching out to you personally to take this on and get it properly resolved.
Great service so far.
12 mai 2026
Réponse de Fella Health
Hi Ellis,
Thanks for this! We're really pleased you're happy with the service and hope everything continues to go well for you.
Fella Health Team
Good customer service
Good customer service, clear and concise instructions and quick timelines.
12 mai 2026
Réponse de Fella Health
Thanks SN! We're really pleased to hear you've found our customer service helpful and that our instructions have been clear throughout.
It's great to know the quick timelines worked well for you too.
Fella Health Team
This service is easy to use and has…
This service is easy to use and has helped me lose over 40 lbs! I love how simple and effective it is.
7 mai 2026
Réponse de Fella Health
Hi Wayne,
Congratulations on losing over 40 pounds! That's a fantastic achievement and we're really pleased to hear how simple and effective you've found the service.
Thanks for sharing this with us.
Fella Health Team
Its been a long road but never been…
Its been a long road but never been happier! The team have been great with fast, helpul communication and the deliverys have been spot on in time.
If you can afford the best then Fella Health is the way to go.
10 mai 2026
Avis spontané
Réponse de Fella Health
Hi Jack,
Hearing that it's been worth the journey and that you've never been happier is exactly what we love to read. We're really glad our team's communication and reliable deliveries have supported you along the way.
Thank you for recommending us to others. That means everything to us.
The Fella Health Team
Great professional team all involved in…
Great professional team all involved in helping my weight loss
3 mai 2026
Réponse de Fella Health
Hi Kevin,
We're really glad to hear you've found the whole team so professional and helpful with your weight loss journey.
Thanks for taking the time to share this with us.
Fella Health Team
Good response
Good response when I reached out with questions or issues. Corrective action provided
1 mai 2026
Réponse de Fella Health
Hi Marc,
We're really glad to hear that when you needed help, our team was able to respond well and sort things out for you. That's exactly what we aim for when issues come up.
Thanks for letting us know how we did.
Fella Health Team
Réponse de Fella Health
Hi Mr Jones,
We're really pleased you've had such a positive experience with us! That thumbs up says it all.
Thanks for taking the time to share this.
Fella Health Team
Great Experience
Had great experience from the start, advice available when needed, lost 40lbs weight in 4 months using Wegovy!
3 mai 2026
Réponse de Fella Health
Congratulations on losing 40lbs in four months, that's fantastic progress! We're really pleased you've had such a great experience from the start and that our advice has been there when you needed it.
Thanks for sharing this with us.
Fella Health Team
I've been with Fella for almost 2 years…
I've been with Fella for almost 2 years now and no complaints. Started with another company and found Fella after a train wreck of an experience with the first. Process was quick and answered any questions I had in a timely manner.
Steady weight loss and no side effects through the whole process. Always quick to answer any questions or help with concerns whenever they came up. During uncertain times Jordan, Stanley and Ritchie were always there to sort out any problems before they happened and made sure I was taken care of.
I couldn't think of any way that my whole experience could have been made better. Definitely grateful that I found Fella when I did, it definitely saved me a lot of headache and helped my journey to a healthier and happier life. Because of the support, I'm in better shape and health than I've been in since my 20's.
28 avril 2026
Réponse de Fella Health
Gary, hearing about your two year journey with us and how far you've come is exactly what we love to read.
We're so glad we could turn things around after that difficult start elsewhere. Steady progress with no side effects is what we always hope for, and it sounds like Jordan, Stanley and Ritchie have been brilliant at staying ahead of any concerns.
Knowing you're in the best shape you've been in since your twenties is incredible. We'll absolutely pass your kind words on to the team.
Fella Health Team
Customer service saved a customer
Shannin on the customer service team is the reason I’ve stayed on as a customer. Some of the best customer are service I’ve ever received. Always responsive, solution-oriented and professional.
Give her a raise.
30 avril 2026
Avis spontané
Réponse de Fella Health
Hi Marcus,
We'll absolutely pass this on to Shannin. Hearing that her responsiveness and solution-focused approach has made such a difference is exactly what we hope for from our team.
Thanks for sticking with us, and for taking the time to highlight her work.
Fella Health Team
I’ve been ordering it from them for a…
I’ve been ordering it from them for a few years the medication works very well it’s authentic. And whenever I need customer service regarding deliveries and whatever else they accommodate me.
30 avril 2026
Réponse de Fella Health
Hi Paul,
We're really glad to hear you've had such a positive experience with us over the years. It's wonderful that the medication has been working well for you and that you've found our customer service team helpful whenever you've needed support.
Thanks for being such a loyal customer, and for taking the time to share this.
Fella Health Team
Réponse de Fella Health
Hi Shawn,
That's exactly what we love to hear! We're really pleased the treatment is working well for you.
Thanks for sharing this with us.
Fella Health Team
Simple process
Simple process, great support and communication, had to pause meditation for a month and they were great making it stress free
20 avril 2026
Réponse de Fella Health
Hi Stephen,
We're really glad to hear the process has been straightforward for you and that our support team made pausing your medication stress free when you needed to.
Good communication during those moments is something we really focus on, so thank you for highlighting that.
Fella Health Team
Everything is smooth and stress free
21 avril 2026
Réponse de Fella Health
Hi DB,
That's exactly what we aim for! We're really glad you've found everything so smooth and stress free.
Thanks for taking the time to share this.
Fella Health Team
Réponse de Fella Health
Thanks Craig!
We're really pleased to hear that our team was able to sort things out quickly when you needed us. That's exactly what we aim for when problems come up.
We appreciate you taking the time to share this.
Fella Health Team
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