I've been using the Opus Grinder V2 for a couple years now and the grind is good and I like the control of the grind, but the canister situation is really not good. Makes me not want to use it. There... Voir plus
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Carter mug no longer holds heat. After 4 years the mug doesn't hold heat, coffee after a couple of hours is lukewarm. Some might say 4 years is fine, however for a "premium" product that prides... Voir plus
I have purchased their electric kettle and their Atmos canisters, and am not satisfied with either. The kettle overshoots the programmed temperature when set at 80-85 or lower, unless the kettle is re... Voir plus
I have both the kettle and the coffee maker and both have been problematic. The lid handle on the kettle broke off within 3 months and the on/off button is temperamental sometimes needing to be pushe... Voir plus
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"Dishwasher safe' they are not
Cups say they are 'dishwasher safe'. I washed in the dishwasher and the copper faded. Customer service said that this was normal and they recommend hand wash only. "Unfortunately there is nothing we can do as there is a 30 day warranty." Would not recommend purchasing their product.
25 juillet 2022
Avis spontané
Customer service is non existent
Customer service is non existent. They could care less about after the sale. They know their ODE grinder does not grind fine enough on the lowest setting and will not answer emails or SM to either refund or fix the issue. I guess it’s calling the credit card company for me.
14 juin 2022
Avis spontané
Products are decent EXCEPT the atomizer…
Products are decent EXCEPT the atomizer jar. I’ve had 2 sent back and both were broken out of the box. It’s a terrible product.
5 janvier 2022
Avis spontané
Nice design, poor products
I have purchased their electric kettle and their Atmos canisters, and am not satisfied with either. The kettle overshoots the programmed temperature when set at 80-85 or lower, unless the kettle is really full (which, for one person, is a waste). This is clearly a structural problem, since I returned the first one and the second one had exactly the same fault. And their canisters both started to lose their vacuuming ability after a few months of use. Very disappointed given that they are marketed as premium products, at premium prices. They seem to focus on design more than on functionality.
8 décembre 2021
Avis spontané
Grinder, Mugs and Electric Kettle
I have the Ode grinder, Stagg EKG kettle and carter mugs. They are all great. The customer service is really easy to get in touch with and they provide great support. Shipping is packed well.
12 octobre 2021
Avis spontané
I purchased the 18 ounce Eddy Steaming…
I purchased the 18 ounce Eddy Steaming pitcher and received a 12 ounce pitcher instead. I contacted the company to arrange an exchange of the product. I was emailed a link to supposedly create a return label. It did not work and after over 48 hours of trying contacted them again. No response. I have attempted to contact them two more times with no response at all. This is thief. This is the business practice of shortsighted fools. It is among the worst so-called customer service I have ever encountered. Skip them and don’t waste your time or money. Will certainly not be shopping with them again.
5 mars 2021
Avis spontané
First time purchase for their most of…
First time purchase for their most of the products - Grinder, Pour-over Kit, Electric Kettle... since I am into pour-over coffee.
UPS Failed to delivery the items securely, items were missing/lost, and I was not able to receive it by the time I need.
Customer service tried to resolve the issue but eventually, they failed to find the resolution with UPS for missing/lost item and also not providing a full refund.
They offered the store credit but why can't it be in the original payment method for not secure delivery that is caused from the shipping courier? I know the company makes a good product but shipping and support experience deserves 2 stars.
3 mars 2021
Avis spontané
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