Fhio Avis 7

Incompetent doesn’t even describe the performance of these people! Elizabeth Dennis is slower than a sloth to respond and as useful as a chocolate teapot. We got our own independent assessment of the quality of the kitchen supplied and fitting (Kutchenhaus Isle of Wight/Bournemouth and recommended fitter) and FHIO commissioned their own expert to attend our home to assess. Kutchenhaus even provided their own assessment of the fitting which pointed out many unsatisfactory issues with the installation. Both assessments showed the quality of the Matt black doors were unsatisfactory and pointed out many issues that are still present 2 and a half years after installation. The adjudication from Elizabeth Dennis was not in favour of us the consumer even tho the independent report commissioned by the FHIO showed Kutchenhaus and the fitting to be negative. After I pointed out that Elizabeth Dennis had contradicted the report another adjudication was sent out even tho apparently after a decision is made this cannot be changed. A complaint was raised regarding how badly Elizabeth Dennis had handled our case and how incompetent she had been throughout our case. This was another waste of time as the FHIO did not even follow their own guidelines with timescales during our case and complaints procedure. DO NOT THINK that these people will help much if at all. Those that may have had a positive experience with the FHIO are very very very lucky. I am sure the FHIO will post a response to my review and probably will say they did all they could but they have not considered my family and the quality of life since our nightmare began by even trusting Kutchenhaus in 2023. It is now 2026 and the kitchen is still not up to satisfactory standard with quality and fitting

Funded by the furniture stores, poor ADR service that doesn't allow you to review response or respond or reply. Avoid

Toothless. The FHIO are funded by the very companies that they are supposed to adjudicate. How can they be independent as they claim to be when they are on the payroll? In our situation, they simply parroted the company's argument without any consideration of our own. If you are a landlord considering a new kitchen, avoid Wren Kitchens as they use deceptive sales tactics about 25-year warranties to lure you in, then pull the rug from underneath you once the contract is signed.

Talk about myopic. I submitted two complaints regarding Atlantis Forwarding and received the response, you have an insurance payout. Yes my insurance! They just protect their own, not worth the effort they have no interest in helping the customer.

We are waiting for a resolution. The company we reported pay a membership fee to FHIO, so sadly we do not expect them to be impartial as they advertise.

The company I purchased from have either lied to the fhio or have been misunderstood but the person dealing with my case has not responded to me in over 2 weeks. I emailed the fhio a week ago to ask how I proceed and they are ignoring me too.

Only able to advise if the abusive company is a registered member of their scheme. Any decision not binding in such situations. In other words, abusive companies must simply ignore them to avoid them.