The process of getting broadband through Fibre Nova was made very simple. From 1st contact with Paul Macgugan, he set the ball rolling, things moved at pace. It wasn't long before we were up and runn... Voir plus
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We needed fibre broadband installed at 2 sites. One of the sites especially was complicated and required quite a lot of planning. Paul was great. He organised surveyors and kept me updated all the way... Voir plus
L'entreprise a répondu
Because of my location this installation was particularly long. From start to finsh almost 12 months. Fibre Nova showed commitment to the project and patience in overcoming just about every obstacle... Voir plus
L'entreprise a répondu
Waited for ages for this and finally we got fibre! The company approached us with letter, then direct contact. They weren't pushy at all just straight talking and honest. They communicated extremely... Voir plus
L'entreprise a répondu
4,7
Excellent
42 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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A frustrating broadband issue
James has been very helpful in resolving a very frustrating broadband issue - eliminating potential problems systematically until the culprit (BT WholeHome booster) was found and fixed.
Well done James!
20 octobre 2025
Avis spontané
Réponse de Fibre Nova
Hi Barrie,
Thanks for taking the time to share your feedback. We’re pleased James was able to identify the issue and get your connection running smoothly again. We’ll be sure to pass your comments on to him.
Kind Regards,
Chris
Craig Morley from Fibrenova WOW!
Craig Morley from Fibrenova WOW!! What can I say, I had issues with my internet living in a rural area and sent Fibrenova an email which Craig answered he then had a chat with me about their service having taken over from Runfibre, he advised me to purchase Deco mesh link and he himself came and installed it all in my home giving me an incredible internet speed which is unheard of in a rural area. Fibrenovas service is second to none for those people living in a rural area I would highly recommend.
7 octobre 2025
Avis spontané
Réponse de Fibre Nova
Hi Russell,
Thanks for the great feedback.
We’re really glad Craig was able to get you up and running with a stronger, more reliable connection.
As we’ve found over time, even the best routers can struggle to get coverage through older stone buildings. Using the right mesh system makes a big difference, helping to deliver consistent speeds throughout the home.
We’re pleased you’re now getting the performance you should and can finally enjoy watching Arsenal without the buffering.
Kind Regards,
Chris
Fibre Nova broadband
Fibre Nova, provide me with exceptional experience during recent equipment upgrade to my broadband.
Even followed up with a phone call to ensure it was operating correctly.
Thank you
25 septembre 2025
Avis spontané
Réponse de Fibre Nova
Thanks for sharing your feedback. We’re really pleased to hear you had a smooth experience with your recent equipment upgrade and that everything’s working as it should.
We always aim to make sure our customers are fully up and running, so it’s great to know the follow up call made a difference.
Kind Regards
Chris
Réponse de Fibre Nova
Hi Andy,
Thanks so much for your feedback! We’re glad James was able to resolve the issue quickly for you. We’ll be sure to pass along your kind words to him
Kind Regards,
Chris
Instant access to Support and very…
Instant access to Support and very helpful calls from Paul made the connection to my new system very easy. Thanks guys. John.
16 septembre 2025
Avis spontané
Réponse de Fibre Nova
Hi John,
We're delighted to hear that Paul and our support team made getting connected to your new system quick and easy. We’ll be sure to share your feedback with Paul, it will mean a lot to him. Enjoy your new connection, and we’re always here if you need us.
Kind Regards
Chris
The fibre wire to my broadband broke…
The fibre wire to my broadband broke and James in customer support was super helpful in getting an engineer to come to my house that day and get us back online. James kept me updated throughout the day and was a pleasure to deal with.
15 septembre 2025
Avis spontané
Réponse de Fibre Nova
Hi Mark,
We’re really pleased to hear James was able to get everything sorted quickly and keep you updated along the way. We’ll be sure to pass your feedback on to him – he’ll be delighted to know he made such a positive difference. We’re glad you’re back online and appreciate you taking the time to share your experience!
Kind Regards
Chris
Really impressed with the sales team
Really impressed with the sales team. Renewed my contract and received money off and a faster speed. Would highly recommend.
15 septembre 2025
Avis spontané
Réponse de Fibre Nova
Hi Richard,
Thank you so much for your kind words! We’re delighted to hear you had such a positive experience with our sales team and that you’re enjoying faster speeds and savings on your renewal. We really appreciate your recommendation and look forward to continuing to provide you with great service.
Kind Regards
Chris
Fantastic experience with Fibre Nova…
Fantastic experience with Fibre Nova this morning. Within 30 minutes of enquiring through their website, I was contacted by phone and a solution put into action (new contract) within minutes. Fantastic customer service.
12 septembre 2025
Avis spontané
Réponse de Fibre Nova
Hi Neil,
Thank you so much for your kind words! We’re delighted to hear you had such a positive experience with our team. We always strive to provide a fast, friendly, and hassle free service, so it’s great to know we delivered for you.
Kind Regards
Chris
Great team
Great team , fast and efficient everything went according to plan .
1 septembre 2025
Avis spontané
Réponse de Fibre Nova
Hi Chris
Thank you so much for your review! We’re delighted to hear that everything went smoothly and according to plan. Our team takes pride in being fast, efficient, and reliable, so it’s great to know this came through in your experience. We truly appreciate your feedback and look forward to supporting you again in the future!
Kind Regards
Chris
A friendly and professional service…
A friendly and professional service from all involved. Having been a little skeptical about changing providers when the initial letter came through the post, I am now delighted I made the switch. Living in a rural setting, my Internet was always quite slow and a bit hit and miss previously, but since swapping to Fibre Nova, I have had fast connection and no issues at all.
It seems a very hands-on company that will deal with any issues you have in a quick and friendly manner, being easily contactable and interested in supporting their customers (which I see as a massive bonus)
24 août 2025
Avis spontané
Réponse de Fibre Nova
Hi Kate,
Thank you so much for your kind words and for taking the time to share your experience!
We completely understand the hesitation that comes with changing providers, so it’s wonderful to hear that making the switch to Fibre Nova has been such a positive move for you.
We’re especially pleased that your connection is now fast and reliable, it makes all the difference, especially in rural areas.
Our team prides itself on being approachable, hands on, and always here to support our customers, so your feedback really means a lot to us.
Kind Regards,
Chris
This Company bought Run Fibre who gave excellent service. Now been without a telephone for two months !
This Company bought Run Fibre who gave excellent
15 août 2025
Avis spontané
Réponse de Fibre Nova
Hi Sebastian,
Thank you for taking the time to share your experience with us.
We completely understand how frustrating it must have been not being able to use your phone, and we sincerely apologise for the inconvenience this has caused.
Our customer service team did attempt to contact you by both phone and email, and we’re glad that we’ve since been able to connect with you and agree on a resolution, which is now in progress.
Kind Regards
Chris
Excellent all round experience
Excellent all round experience.
Recently trying to transfer from a BT arrangement to Fibre with Fibre Nova and received exemplary technical support - fast and professional.
No question too “dumb” and response time by James was excellent. Very impressed and would recommend.
24 juillet 2025
Avis spontané
Réponse de Fibre Nova
Hi Helen,
Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that your transition from BT to Fibre Nova went smoothly and that James was able to provide the prompt and professional support you needed.
We believe no question is ever too small, and it’s great to know James made you feel supported throughout the process.
Kind Regards,
Chris
Excellent Customer Service
Rang customer services and spoke to a very helpful and knowledgeable guy Chris. Answered all my questions I had and was very polite and professional. Fibre Nova, I highly recommend them. Can't wait for my installation.
21 juillet 2025
Avis spontané
Réponse de Fibre Nova
Hi Dawn,
Thanks for taking the time to leave us a review. We're glad your experience with us was a fantastic one, and we look forward to having you as a customer. We will pass on the kind words to Chris, I'm sure he will be very pleased.
Kind Regards,
From the darkness and into the bright…
From the darkness and into the bright shining light of FIBRENOVA broadband , we’ve had all sorts of broadband down here promising this and promising that , but when it comes down to delivering the goods these guys sit top of the tree , I’ve got a lot of kids , 8 to be precise , all X boxed up or PlayStationed and I don’t hear them screaming Dad the internets not working anymore , happiness is broadband from these guys , and Craig’s an absolute diamond , what more can I say 👍🤘🕺🔥
25 juillet 2025
Avis spontané
Réponse de Fibre Nova
Hi Emma,
Thank you for taking the time to leave us a review.
We're pleased it has made a difference, and that your children are also loving gaming on the new fibre connection.
We will pass on your kind words to Craig
Thanks Again
Chris
An all round positive experience!
An all round positive experience!
I must admit I was a little dubious about someone other than Openreach installing fibre to the property initially but I'm so glad I didn't let that unfounded worry get in the way.
Craig spent all the time I needed to explain how it all works, and absolutely no pressure whatsoever. This is a small company with small company values and the customer service is excellent.
I'd definitely recommend them and I'm chuffed to bits with the new setup - symmetrical connection too so I get 900+ megs up and 900+ megs down - you won't get that with Openreach!
16 juillet 2025
Avis spontané
Réponse de Fibre Nova
Hi Mark,
Thank you so much for your fantastic review! We completely understand that it can feel like a big step choosing an alternative to Openreach, so we’re really pleased you took that leap with us and even more pleased that you're so happy with the results!
Craig will be thrilled to hear your feedback. Taking the time to explain everything clearly, without pressure, is exactly the kind of experience we want every customer to have.
Kind Regards,
Chris
Craig has been absolutely incredible
Craig has been absolutely incredible , He spent 4 hours talking to my previous supplier sorting out their contact with me . I cannot praise him highly enough. the company is all it says it to be ,I now have full fibre broadband in our house running at incredible speeds where as my previous EE was only able to provide 4-6 MBPS. This has opened a whole new world to us and as we are old pensioners, this means so much to us
17 juillet 2025
Avis spontané
Réponse de Fibre Nova
Hi Carol,
Thank you so much for your kind and heartfelt review. We're absolutely delighted to hear that Craig was able to go above and beyond to support you he's a true credit to our team and will be thrilled to read your words.
We understand how frustrating switching providers can be, especially when things aren’t straightforward, so we're really pleased Craig could step in and make the process as smooth as possible for you.
It’s great to know that your new full fibre broadband is delivering the speeds and experience you deserve.
If you ever need anything in the future, we’re just a call or message away.
Kind Regards,
Chris
Excellent client service
I reported a fault with my broadband service and it was fully fixed within 24 hours which involved having an engineer come to my house to physically make some alterations. James kept me fully informed the whole time and was knowledgeable and efficient. I had considered switching providers but I won’t now. The customer service was excellent.
26 juin 2025
Avis spontané
Réponse de Fibre Nova
Hi Elsa,
Thank you so much for your kind words! We're really pleased to hear that James was able to get everything sorted quickly and kept you well informed throughout the process. Providing fast, reliable support is a top priority for us, so it's great to know that made a difference. We're thrilled you've decided to stay with us.
Kind Regards,
Chris
Craig went above and beyond to make…
Craig went above and beyond to make sure our internet was working as smoothly as possible. A credit to the company.
16 juin 2025
Avis spontané
Réponse de Fibre Nova
Hi Philip,
Thank you so much for taking the time to leave us a review!
We will pass on your thanks to Craig, he will really appreciate it.
Thanks again for choosing Fibre Nova
Kind Regards,
Chris
I ordered full fibre broadband for my…
I ordered full fibre broadband for my business and couldn't be happier with the service. The installation was seamless, and the team kept me updated throughout the process. James and Neal did a fantastic job with the setup, and now I have 10x the speed I had with my old copper connection. Highly recommend!
13 février 2025
Avis spontané
Réponse de Fibre Nova
Hi Dylan,
Thank you for leaving us a glowing review! We will pass on the message to Neal and James about their service.
We hope you enjoy your fibre connection and thank you for choosing Fibre Nova as your chosen provider.
Thanks,
Chris
Successful, speedy installation!
Very happy with the seamless service received.
Our Fibre Broadband is now up and running and working perfectly.
Quick, efficient and helpful
Thank you
1 mars 2025
Avis spontané
Réponse de Fibre Nova
Hi Kelly,
Thank you for spending the time to leave us a review. We are glad you can now utilise full fibre broadband for your business.
Thank you again for choosing us to provide services for your lovely venue.
Kind Regards,
Chris
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