Fibrus Avis 17 589

Terrible phone call with customer service, nothing wrong with the internet, which is top notch. Customer service is worse than useless, apparently unable to transfer a call or email information, unwilling to put their assertions in writing, refusal to answer if even their manager can send an email. Cowboys. Puts a smear of rotten attitude over the previously happy experience of several years. Would never go back.

Your agent understood exactly what I wanted/needed and explained everything clearly. He gave me a better offer than I had received via email, one which I could afford and reflected my use of your services.

After being with Fibrus for over 16m on their highest 1gb I have long been an avocet of the brand helping them get established in the town , as they push refer a friend I have referred 4 installs all complete .
BUT BEWARE AS FIBRUS PROMISES £100 Amazon voucher after 2 months of collecting their direct debit of the new parties , AS THIS HAPPENED I CHASED FIBRUS FOR MY VOUCHERS ONLY TO BE TOLD NON WERE AVAILABLE AS I SIGNED THEM UP WRONG ! STRANGE HOW I HAVE NEVER DONE THIS BEFORE, ONLY NEEDING TO ATTACH THE CODE RAF1 THE SAME AS EVERYONE ELSE GETS !
so Fibrus gains 4 customers and you do not get paid ,
I CAN NOT BE PART OF A UNDERHANDED COMPANY OR RECOMMEND THEM , IM CANCELLING AND MOVING AWAY!
maybe this is why the financials of this company are going down hill fast , don’t risk it my advice .
STICK VIRGIN IM MOVING ASP .

VERY DISAPPOINTING FIBRUS

My experience with Fibrus was excellent. The broadband service is great and the customer service is first class particularly Rachael and Lauren who were so helpful and efficient. Thank you

my contract was due for renewal i spoke with a really helpful customer services representative who was able to give me a better deal that was faster speed and competitive price i find this provider to be the best i have had for my broadband needs i highly recommend using this service

Everything happened exactly like I had been told it would and it’s always great to talk to a person directly rather than a machine. I wouldn’t hesitate to recommend Fibrus to anybody.

I’ve been invited to join Fibrus twice now. Both times, it’s involved a drawn-out investigation process, only to end with the same message: “sorry, there’s been a mistake — the government scheme doesn’t actually cover your property.”

The whole experience feels unnecessarily opaque. It takes ages, communication is vague, and there doesn’t seem to be a clear handle on which properties are actually eligible. You go through the motions, invest the time, and end up right back where you started.

At this point, I’ll wait for Openreach instead, at least there’s some confidence they’ll follow through once orders are open, even if it means a few poles going up.

Whilst it was necessary to go through a number of tests to confirm that I did not have full WiFi coverage throughout the house, these were conducted efficiently and effectively.

Easy transfer from another provider. Better value and improved coverage.

The Customer Service gentleman was very friendly, polite, knowledgeable and helpful. He resolved my problem instantly, expertly and with patience. I am an OAP and not good with technology. Thank you.

Very efficient, very professional job done. Delighted with this work and service

We had Fibrus installed 4 months ago and it has been excellent. Ordering was quick and easy, booking the installation was quick. The installation guys worked quickly, did a neat and tidy job installing the new box. Service has been great all over the house including upstairs which previously required a booster.

Despite other residents in our village having connection issues with their providers, Fibrus was not affected.

Would recommend 100%.

The engineers were supposed to give notice of their arrival and literally gave 2 minutes. Not enough time for us to secure our pets for their safety. They were not very polite when my partner asked them to wait for him to secure them. They expressed their urge to hurry and they wanted to get away and start their weekend asap. They left mess after the work and did not even install the boxes straight on the wall.

The engineer was very professional. Took no time at all. Very happy with the installment. 👍

Good customer service easy to get on the phone for help show up when they say on time

I had a leaflet for fibrus put through my door. I called the number and spoke to a salesman. He was full of knowledge, gave me good advice, estimated timeline for connection. And explained how to swap over from bt. They sorted it all. I was well informed with a connection date. The lads that came to install were polite, tidy and kept any disruption to a minimum. They were done in less than an hour. They also gave me instructions of how to use the app and what all the lights meant on the router/extenders.
Very happy with the service so far.

We are sadly disappointed. The fitter seemed adamant that the router should go in a different place to where we wanted it. We think he just wanted the easy option. We are pleased that the speed has much increased in a couple of rooms but we have problems in the kitchen in particular with an internet radio. It is a 4 roomed bungalow and we never had any problems with our plusnet router in any of the rooms. We cant help thinking that it might be better if the router had been put near the existing one which was our wish. Either that or the Eero router is much less powerful than the plusnet one.

They did a quick and clean job.

I have had to extend my service on several occasions owing to ongoing delays in the sale of my home and Fibrus customer service have responded effectively and courteously every time.
Thank you!