If broker does wrongdoing with you and if its an off shore one like Vantage your cant you anything. Your money is gone and these guys also cant do anything had applied 1 month ago on 3rd September... Voir plus
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If broker does wrongdoing with you and if its an off shore one like Vantage your cant you anything. Your money is gone and these guys also cant do anything had applied 1 month ago on 3rd September... Voir plus
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Thus far my experience has been great. I submitted my complaints about unauthorised withdrawal against Axi Trader. Received an acknowledgement the next day informing clearly about what to expect a... Voir plus
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My complaint (Case #17659) has now been with the Financial Commission for more than six weeks. The case was registered and forwarded for review, and I am still waiting for a detailed status up... Voir plus
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I trusted the system to protect me after losing money with a broker, but my repeated emails and formal complaint were ignored. Months have passed without any meaningful response, leaving me frustrated... Voir plus
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The Financial Commission has conducted dispute resolution services specifically for FX and CFD traders and broker member firms since 2013 as an independent, non-governmental self-regulatory organization and external dispute resolution (EDR) forum.
Office 4, 12/F, Emperor Group Centre, 288 Hennessy Road, 999077, Wan Chai, Hong-Kong
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The Financial Commission helped me enormously in solving issues I had with the broker I was operating with. I am really grateful. The process was perfectly smooth. I sent my case with all the evidence, and they answered in the stated time with a solution. 🙌🏻

Réponse de Financial Commission
Having spent 45 days with my case in the so called independent FINANCIAL COMMISSION DRC with no decision and a follow up with two emails meeting total silence, I came here on the 1st July and wrote a review about this body. And surprise surprise on the 3rd July the gentleman signing up as the the Head of DRC sent me a so called decision with a statement of word by word from EXNESS report which he signed off as a decision.
In the evidence I had forwarded to DRC
#--There was my 15000 two years trade history where I had never gone beyond 1 Lot size,
#--Platform freezing issues which I had been reporting and tickets would be opened and closed with no solution the latest being two days before the incident
# Security breaches of attempted log ins into my account hundreds of miles away from my location.
#A deliberate call from Exness support an hour after the incident that asked me to troubleshoot my account and in the process logs on my side deleted. Evidence destroyed.
#Emails from EXVERA an out sourcing partner of EXNESS with special phishing links etc
#-- I have a lot that intend to forward to the FSA but the HEAD of DRC who I believe is an expert in the industry just stuck towhat was wrote from EXNESS ""
The Broker believes that matters related to the security of the Complainant’s personal account details: since there was a successful login using the Client's account credentials, the Client bears full responsibility for the executed trades.
According to the Broker, there is no evidence of any security failure or unauthorized access attributable to Exness, and the Complainant bears responsibility for safeguarding their personal security details.
The Broker’s Customer Support team advised the Client to change their password to enhance security and prevent future alleged unauthorized access.
Based on the above, as well as the documentary evidence provided by the Broker, I must conclude that your complaint cannot be considered in accordance with section 16.1 of the Financial Commission Rules:
AND HE PROUDLY SIGNS IT OFF AS AN INVESTIGATION AND DECISION REACHED.
Reading through the above decision, all that was decided was.......
--THE BROKER BELIEVES
--ACCORDING TO THE BROKER
--DOCUMENTARY EVIDENCE.
PROVIDED BY THE BROKER.
So it was Exness investigation.
No technical investigation of how a 15LOT GOLD TRADE could open on a $1000 account balance and lasts 11 seconds,how a dicplined trader of 0.01- 1 Lot for 2 yrs could suddenly open a massive order of 15 lots on XAU/USD on just $1000 balance??
AFTER SUBMITTING MY CASE TO THE FSA, I WILL BE SHARING ALL THE EVIDENCE IN CHRONOLOGICAL ORDER OF EVENTS AND SECURITY BREACHES ON MAJOR PUBLIC FORUMS SO THAT FELLOW TRADERS WONT FALL VICTIMS OF EXNESS GHOST TRADES.
AS FOR DRC FINCOM DON'T EXPECT ANYTHING LIKE INVESTIGATIONS ITS JUST RUBBER STAMPING. ITS JUST QUOTING WHAT EXNESS FORWARDS AS INVESTIGATIONS, SIGN IT OFF AND PRESS SEND AND BOOM DECISION REACHED.
AND THEIR SEEMS TO BE CONFLICT OF INTEREST TOGETHER WITH EXNESS.
STAY WARNED FELLOW TRADER'S TOGETHER WE CAN MAKE THE TRADING ENVIRONMENT BETTER.
UPDATE
In Response to FinCom):
FINCOM claims the trade came from my exact device and IP, hiding behind Clauses 3.6 and 3.7. This completely misses the point of modern cyber fraud.Session Hijacking / Remote Takeover: If a device is compromised via the malicious Exvera phishing links I received immediately the case went to your office, any hacker can alter any details on my account through the victim's own IP and device footprint. FinCom's "investigation" cannot differentiate between me clicking a button and a remote script doing it.
Destroyed Evidence:
They conveniently ignore why Exness support instructed me to clear my device catche and data immediately after the incident, wiping out the local forensic trail.Telling a trader that a suicidal 15-lot Gold trade lasting 11 seconds on a $1,000 balance is "normal account activity" just because the IP matched proves this body lacks the technical depth to investigate real broker fraud.
HELLO TRADERS IT WAS ME HAVING THAT 15 LOT UNAUTHORIZED TRADE DUBIOUSLY EXECUTED ON MY $1000 EXNESS ACCOUNT TOMORROW IT COULD BE YOU.
TOGETHER WE CAN MAKE THE TRADING ENVIRONMENT BETTER.
And a word of caution.If you ever get any issue with an Exness account, watch out for this.
1-Never clear your app cache, delete Data or uninstall your APP.This destroys your end side evidence.
2-Never handle disputes via phone calls. If you accidentally pick ask for any communication to be via official email.
3-Never click links sent to you by Exness relationship managers and their third party partners.
4-- Always leave a tiny bit of your cash as balance on the account or else you will learn the hard way

Réponse de Financial Commission
Why they dont reduce the leverage on weekends or inform the clients that they cannot trade on weekends . dear this this clear they are paying you so they get the favor you have no favor to clients but just to the brokers .check your trust pilot reviews a very small amount of public is satify from you . you need to work on clients rather then only favoring brokers . you will lose your reputation .
I brought a dispute (Complaint #16948) against a member broker after they clawed back USD 6,468.51 of legitimately earned profits and closed my account. I traded manually, one instrument, no EAs. The broker justified the seizure under a “trade credit abuse” clause — and their own dispute-resolution letter admitted that term is not defined anywhere in the client agreement. Despite that admission, the DRC ruled fully in the broker’s favor and awarded me nothing.
The decision leaned on a “fair business practices” principle that brokers should reduce leverage before weekends and warn clients of gap risk — yet placed no weight on whether the broker actually did so. In practice the burden fell entirely on the client. If you are a retail trader considering whether this body offers meaningful protection, read the decisions carefully before assuming a ruling will be balanced.

Réponse de Financial Commission
Fast feedback and thank you for helping.

Réponse de Financial Commission
Had a broker problem and the Financial Commission intervention help rectified the issue. 100% satisfied.

Réponse de Financial Commission
My funds were improperly withheld by a broker for several months. Despite continuous assurances that the matter would be resolved within 2 to 3 business days, the broker failed to take any corrective action.
Upon discovering that the broker was a registered member of the Financial Commission, I submitted the dispute for review. Thanks to their intervention, the matter was efficiently adjudicated and resolved within approximately ten days, enabling the immediate withdrawal of my capital.
I highly commend the Financial Commission for their efficacy, professionalism, and commitment to member oversight.

Réponse de Financial Commission
FC is one of the best place to reach if you are stuck with any platform's scam process.
Its safe, genuine and fast pace work they offer.
There are lot of people specially beginners who been conned and are being conned by many fake traders/brokers who need only your money. So, If you come across any these kind of situation where you are genuine and brokers stopping you to get your profits out, reach to them. I been there and been helped by FC.
Its worth to try before lossing hope.

Réponse de Financial Commission
UPDATE (26 June 2026): The Commission replied here stating a decision was "issued on 23 June." I have NEVER received that decision email — not in my inbox, spam, or any folder. My emails of 6 May, 19 May and 7 June were all ignored. For the record, I have NOT filed with FSC Mauritius, so there is no external determination to wait for. There is no valid reason to withhold my own case decision. Please send it to my registered email on file.
---
I filed a dispute against VT Markets on 18 April 2026. Seven weeks later, I have received only two identical automated "approximately 2 weeks" responses — no DRC engagement, no decision, no substantive contact.
My case is thoroughly documented: 7+ independent data sources confirm the disputed stop-out price never occurred in the real market, the broker's OWN tick data shows a textbook stray-quote pattern, and the situation directly mirrors a prior USDRUB ruling that favored the client.
Despite the Commission's published 5-business-day investigation timeline, I have seen zero real progress in 50 days. For an organization that promotes itself as protecting traders, this prolonged silence is deeply disappointing. I have now been forced to escalate in parallel to the FSC Mauritius.
Case filed: 18 April 2026. Still awaiting any meaningful response.

Réponse de Financial Commission
Fraudulent alert-
Even 1 star is high for this fake regulatory.
Financial Commission is scammer and shared with scammer brokers be careful.
İt is just a fake show that they are regulating brokers.Puprime broker which stole 1300$ of my asset . ı contacted them, but didn’t respond 46 mails. I filled a compliant against them to Financial commission, but it is months that shameless fake Financial Commission has not responded to 7 of my emails and case.

Réponse de Financial Commission
[CRITICAL WARNING: SYSTEMIC REGULATORY CORRUPTION, CASE TAMPERING & INSTITUTIONAL COLLUSION]
• IN VIOALATION OF: RULES 13, 17, 22, AND 25 OF THE DRC OFFICIAL BYLAWS.
• TARGET KNOTS: THE FINANCIAL COMMISSION (ANATOLY BULANOV & POLINA)
I am writing this to officially expose the deep-seated administrative corruption, structural bias, and complete collusion of the Financial Commission (specifically Head of Dispute Resolution, Anatoly Bulanov, and officer Polina) in protecting their premium paying member, Olymp Trade (Saledo Global LLC).
This entity claims to be an independent mediator, but they have explicitly violated their own official regulatory bylaws to sabotage a legitimate investor claim. Anatoly Bulanov weaponized his administrative power to execute a predatory procedural freeze, suspending the original executive dispute folder to force compliance with the platform's illegal demands: a coercive live screen recording displaying private, subsequent banking applications, in flagrant breach of international privacy and GDPR laws. This extortion completely violates Rule 17 of the Financial Commission (Investigation Phase Guidelines), which strictly mandates an impartial, unbiased, and objective gathering of evidence, rather than weaponizing data collection for corporate coercion.
To execute this trap, they fabricated a parallel, rogue reference number (#16802), deliberately violating Rule 13 (Types of Complaints Covered) and the systemic record-keeping integrity of the forum. They split my single core claim to set a hidden countdown timer. Once I filled out their dispute form under misleading administrative contexts, they utilized this fabricated number to execute a pre-meditated closure. Consequently, just 4 hours and 30 minutes later, Anatoly closed the entire case under the false pretext of "outside of jurisdiction" (Article 16.1) to suppress the evidence.
This lightning speed of 4.5 hours is absolute physical proof of systemic corruption. It completely breaches Rule 22 (The DRC Process & Due Diligence), which legally requires a comprehensive, diligent evaluation of all submitted material evidence. It is a legal impossibility to review weeks of intensive financial fraud evidence, continuous candle manipulation that fully liquidated both my Egyptian (EGP) and American (USD) accounts to absolute zero, and an ongoing illegal trading ban in just 4.30 hours.
Furthermore, by colluding to cover up the platform's manual cancellation of my deposit (Transaction ID #9784384211 with a catastrophic technical time gap of 99 seconds), they directly violated Rule 25 (Enforcing Penalties & Disciplinary Sanctions). They chose to protect their member's corporate status rather than enforcing mandatory regulatory penalties for proven financial theft.
The Financial Commission is a sham regulatory body acting as an accomplice to financial fraud to protect membership fees over traders' rights. The corporate manipulation is locked into permanent international prosecution files and active tracking division grids. Stay away from this corrupt commission!
[FORMAL REJECTION: EVIDENCE OF ADMINISTRATIVE BIAS & PRIVACY BREACH]
I formally reject your fabricated narrative and the counterfeit docket credentials presented in your public response. This fake entry was created on May 11, moving into May 12, solely to force a fraudulent 4.5-hour closure of my original dispute without following any legal protocols, effectively erasing my financial rights.
You willfully cloned my data, attached this fake entry next to my original record to mislead auditors, and completely ignored all forensic evidence, screenshots, and structural proofs I submitted. You deliberately omitted my primary account balances, breached consumer privacy protocols, and abandoned your own statutory articles.
You have explicitly abused your authority as an alternative dispute resolution entity solely to protect your broker’s commercial dues over international integrity. I completely refuse any further interaction with this compromised private entity.
Truthfully, I never expected such actions from an entity that claims to be a fair and just tribunal. I trusted you blindly and without hesitation, and you held my utmost respect and consideration. However, because of your deceitful conduct, I have completely lost all faith in your organization. I sincerely hope you face full legal accountability, and that this compromised association is permanently dissolved.

Réponse de Financial Commission
UPDATE [29.06.2026]: Factual clarification regarding the Financial Commission's reply
Thank you for your response. To ensure a transparent and accurate overview for the community, I would like to clarify a few documented facts:
The Noted Identity Error: Official email correspondence from April confirms that a clerical error occurred regarding the account ID. Regrettably, this means the investigation relied on an incorrect dataset, calculating fictional withdrawals and profits that do not reflect the actual transaction history of the account in question.
Platform Access: While the willingness to cooperate is noted, access to the trading platform was unfortunately deactivated immediately after the formal dispute was raised, preventing any routine access to the internal trading evidence.
Dispute Resolution Framework: For a mediation process to be effective, material errors should be open to objective correction. Instead, further mediation paths have been declined under Rule 16 A.1, restricting the contractually intended recourse simply because these procedural discrepancies were discussed openly.
Unresolved Vantage Matter: As an example of these ongoing structural difficulties, a separate formal complaint filed against the broker Vantage in early April was never processed. This remains highly problematic as Vantage is currently withholding funds without clear justification, and the platform is actively denying the standard path to resolve this dispute.
This matter has been brought to the attention of the relevant European enforcement units and international regulatory authorities. True independence in dispute resolution requires addressing factual discrepancies objectively rather than closing communication channels.
..........
Update June 26: No further reaction of financial commission till today....
A company that secure there members...
........
I am writing this to alert the community about a critical failure in the dispute resolution process. My experience with this organization has shown a concerning lack of accountability.
The Issue:
A final decision was issued based on the financial data of a completely unrelated account instead of my own. The mediator admitted in writing that a "typo" occurred during the investigation, leading to a decision based on incorrect withdrawal and profit data that does not match my actual transaction history.
The Breach of Trust:
Despite the written admission of this material error, the body has refused to reopen the case or rectify the decision. Even more concerning is that they have now officially ceased all communication on this matter, effectively shielding the broker from a legitimate claim based on their own administrative negligence.
Conclusion:
A mediation body that refuses to correct a proven factual error and then stops communicating with the victim loses its status as a neutral party. I have escalated this matter to the relevant regulators and the public domain.
Transparency Note: I have provided full evidence of the admitted error and the subsequent refusal to communicate to Trustpilot for verification purposes.

Réponse de Financial Commission
after 70 days decision is out side their jurisdiction

Réponse de Financial Commission
I am not sure yer whether i will contact them again, but they solved my problem

Réponse de Financial Commission
financial commission is not a regulator, it's commercial non-government organisation, that sells fake certificates to fraudulent companies for these companies to look "legit" in the eyes of naive users, at the same time fincom act as extortion business towards legitimate companies by posting false articles and trying to force these companies to pay money to clean their reputation

Réponse de Financial Commission
Action was taken, my money was returned, Angus, thank you.

Réponse de Financial Commission
This is just a shell company to instill a confident in a scam company. So after the scam executed, this company will just act that the scam company broken a rules and they have no connection to the scam company. So any claim whatsoever are no longer within their responsibility. This is India company, that alone is enough to tell the whole story here
Update to the reply (14 July 2026) : Just explain on how you are handling the scam of Samtrade FX of Singapore? Once they went under investigation, you guys washed your responsibilities as a "mediator" and immediately taken them out of your membership. Explain that. Please?

Réponse de Financial Commission
THIRD CLASS FINANCIAL COMMISSION
JUST WRITING ON GOOGLE THAT WE WILL RESOLVE THE ISSUE IN 14 DAYS AND TODAY IS 24 DAY STILL THE ISSUE OF DISPUTE RAISED IS NOT RESOLVED AND THESE GUYS Antoly IS REPLYING ME TO SEARCH GOOGLE KID
ARE YOU A GENUINE FINANCIAL COMMISSION OF A BIG FRAUD....???

Réponse de Financial Commission
I really glad full to financial Commission they have credit the my profit from ya market group which have debit my profit after three I have got my profit really appreciate it&they investigation, decision, implementation there motive ,two times they have helped me

Réponse de Financial Commission
I had suspicions before raising a case with the 'financial commission' against IC Markets and their fraudulent brokerage activites. Unfortunately these suspicions rang true based on the heavy bias in their wording from their 'findings'. They simply say what the broker wants them to say, bear in mind they're funded by brokers so there's a financial conflict of interest from the get go. If you're trying to reclaim compensation for broker malpractice you're better off appointing a solicitor, joining a class action or going through a real mediatory body - which these clowns, are not.

Réponse de Financial Commission
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