Financial Support Systems Avis 769

My experience with the financial support system surrounding my IVA has been incredibly stressful and, at times, deeply disappointing. Throughout the process there has been a noticeable lack of compassion and understanding towards the rising cost of living. Expenses continue to increase year on year, and during a national living crisis it has been extremely difficult to maintain the rigid expectations placed on me. There have been times where I have genuinely felt forced to choose between heating my home and eating properly, which no one in financial recovery should have to face.

Rather than feeling supported, the process has often felt inflexible and poorly managed. Communication has not always been clear, and there seems to be little recognition of how challenging it is to meet strict financial targets when everyday essentials are becoming more expensive.

To make matters worse, the final stage of my IVA has also been mishandled. Due to administrative errors on their side, I have been placed into a six-month extension that I neither needed nor requested. This has added unnecessary stress and frustration at what should have been the closing chapter of an already demanding journey.

An IVA is meant to help people rebuild and regain stability, but my experience has left me feeling unsupported and unheard. I hope future customers are treated with more empathy, better communication, and more competent administration than I have experienced.

Very friendly and helpful over the phone and emails, whenever I had a problem I could contact through email or phone and any issues were solved straight away.
When applying the process was done in a very friendly and helpful manner and was set up very quickly payments were all taken smoothly and on the date I asked for. Brilliant

Since joining l have found less stressful they are always there to answer any questions.l get updates and now my IVA has finished l am so happy

Thank-you all for always being there

Took a huge weight off my shoulders. Very easy company to work with

Made everything clear and helped me out of a bad situation

Hello this is been a great experience and a pleasure been working with you people..thx a lots for the support u been giving

I’ve recently just completed my IVA and a weight has been lifted, all thanks to these guys! 5 years ago I was drowning in debt (it wasn’t a lot but it was more than I could manage) These guys were a god send. They instantly put my mind at rest and helped me every step of the way. I was made redundant a few years ago and stated to panic as I didn’t have a regular wage coming in, these guys were so efficient and friendly and helped me as much as they could so I could still make affordable payments until I was back on my feet. I can’t recommend them enough. Every email and phone call has always been friendly, polite and helpful. Thank you so much!!

Good service throughout, helpful when ringing up to help with any problems.

Really great service, understanding

Very professional and excellent service from start to finish

Very helpful

This company is not interested in helping at all.
I made my last payment in November yet today I’m sent an email about car finance! I’ve never had car finance in my name and as the IVA is now finished why am I still getting this emails stating as I’m in an IVA they need me to sign this.
Since my husband died I’m suffering from PTSD and this constant pestering is making it worse.
I still have not had my completion certificate either.
Wish I’d not been sweet talked into this IVA it’s been a disaster from start to finish.

I am completely stressed out! The whole thing has been a massive stress to me!
Due to end my IVA in 2 months after 6 long years only to get an email to say I must agree for them to look into historical PCP car finance ive had!!!! Why when my IVA is over in 2 months!!
I honestly cannot wait for this to be over. I called up to speak to someone about it and she was so rude and abnoxious!
I was told this IVA is over in March when in fact it is not!!
When will this end???
I wouldnt recomend an IVA to anyone!

Made promises they did not keep. The advisor knew that I was vulnerable and basically pressured me into the IVA. Absolute disgrace. Kept asking me to increase my monthly payments and are just as hounding as the original debts. I ended the IVA after paying this company nearly £3000 for absolutely nothing. I now have all the creditors chasing me again. They should be investigated as it's a total sham.

Very good service over the few years highy recommended

FSS have changed our lives it may have taken 5 years but we are debt free and ready to start a fresh. From start to finish they have supported us every step of the way and put our mind at ease. Friendly staff who understand and help you find the solution. Would recommend to anyone struggling with debt to get in contact and start that step to changing your life.

So helpful, everyone over the five years that I spoke to, can’t thank you all enough for the support, advice and just overall professionalism :).