Finepoint Glass Ltd Avis 47

A glazing job was carried out for us recently and overall the experince turned out better than expeced. At the beginning, there was a bit of discussion needed to get everything agreed, which took some time, but once that was sorted the work itself was done carefully and without any major issues. The finish looks neat and everything seems properly fitted, so in the end I was quite satisfied with how it all came together.

Highly recommend Finepoint Glass. They provided a high-quality glazing solution and were very responsive throughout the project. The workmanship is top-notch.

Super slick sliding doors. Thank you

A glazing job was handled for us during a recent project and overall it went fairly well. There was a small delay in getting one of the updates, but it wasn’t a major issue in the end. The installation was completed within the expected timeframe and the quality looks good, so based on this experience I would consider working with them again.

Having worked within the construction industry for 30 years, I can honestly say Finepoint is one of the worst sub-contractors I have ever had the misfortune to deal with. Countless broken promises, missed deadlines, no responses to emails. Operatives attending site with incorrect or missing materials, with no management supervision or oversight. Leaking windows, which resulted in extensive damage being caused to internal finishes, motorised doors non-commissioned, the list goes on. Dealing with Finepoint has been a living nightmare, and an experience I wouldn't wish on anyone. Steer clear and save yourself the hassle.

My personal opinion of Finepoint glass is that they are an absolute disgrace. They had the contract to supply and fit glazing, EPDM ETC in a high end property that I have been working on. Their work was sub standard and we have had more leaks and problems with their work than enough. Their MD has visited on several occasions and promised to correct the problems, Albeit they had over a year to do this it did not happen.
SAVE YOUR MONEY GIVE THEM A WIDE BERTH

Our experience with Finepoint has been highly unsatisfactory. On behalf of the construction firm I represent, we have encountered persistent challenges in establishing communication to confirm site attendance. On the occasions when representatives have attended, they have frequently arrived without the necessary equipment.
Furthermore, the information we have provided outlining the required works has not been effectively communicated to the personnel attending site. Consequently, when these details have been raised with them, they have appeared unaware and unprepared, resulting in additional delays and unnecessary disruption.
These issues have persisted for several years and, despite being raised on multiple occasions, remain unresolved.

The glass extension is unreal so much more light now.

The sliding door completely changed the back of our extension. They glide so smoothly and those slim frames make the garden view look even better. Install team turned up on time, got on with it and left the place really clean after, which I appreciated a lot.

Words fail me. This companies complete lack of quality and aftercare is shockingly surprising. The management seem to have played the entire book of excuses for not dealing with problems including some I hadn’t heard before. If you are lucky enough to get someone to come and look at the problems, you will wish you hadn’t bothered. Give this company a wide berth, preferably thousands of miles. Where is the minus 5 stars button? The date provided is representative as my exsperiances have been over 10 months

I would give no stars if it were an option. Since my first involvement with Finepoint in January 2023, their continued lack of substantive responses and actions to close out all the continued incomplete and defective rectification works to a 76 double glazed unit minimal frames project for our mutual client has been a first in a 40 year career. Last contact on site was Nov 2025

We had a terrible experience with Finepoint.
Works at the property left unfinished and with defects for years (yes years!). No accountability from their senior management team. Repeated promises then last minute excuses why those promises couldn't be honored. A series of token gesture visits from their operatives (always with insufficient management supervision, materials and plant) resulting in little being achieved until they eventually went into liquidation leaving the project unfinished and the Client with many costly issues to resolve.
Also I note that this Business appears to have generic positive reviews from the US on it. This is a UK based company, interesting! Perhaps Trustpilot should investigate this.
Please think twice before using this company for your project.

Avoid avoid avoid!

Shocking service by a terrible company.
We placed a large order for windows and doors for our house renovation project with 100% paid up front in February.
Was given date after date, lie upon lie, about delivery. Multiple issues at the factory, ignored by the company director who would just give me radio silence whilst he disappeared out the country.
Received order in bits, items missing, incorrectly fitting or just completely wrong.

Order was missing our last, large picture window, needed to ensure we could achieve water-tightness for a mortgage surveyor. Apparently stuck at the factory because was too large/heavy for their truck (are you actually kidding me?), given conflicting information week after week. Even considered asking a glass haulage firm to go collect.
Eventually turned up 3 months later, after multiple missed deadlines. The delayed the cash injection we needed from mortgage company to keep build moving forward, but also cost us money (window fitters onsite waiting for glass delivery)

Still chasing multiple issues, more than 1 year down the line. This includes an entire set of new hinges because none of our fire egress windows meet building regulations.

The company director, who deals exclusively in whatsapp messages, has washed his hands of this. Will happily ignore phonecall after phonecall.

I urge anyone considering using this company to go elsewhere - its not worth the hassle. Given the severity of the issues, I do question the authenticity of the 5 star reviews - its a struggle to believe the stark difference in customer care.

Finepoint is not a company to be trusted. Be warned.

Update - Finepoint Glass limited went into administration a few weeks ago and a sister company (Finepoint Glass London Ltd) seems to have survived the liquidation process. Same company name, same director, same address, same website. Make your own conclusions.
He company Director has now tried several times to have my review removed. If only he invested as much time in trying to keep his promises on dates, delivery etc

The company presented here is no longer the original Fine Point Glass Ltd. That business (company number 08711778) entered liquidation on 12 February 2026. A different company with a very similar name of Finepoint Glass London Ltd (company number (08732223) which has no material assets bought the business, domain name and website from the liquidator for just £37,000, leaving behind the creditors of the original company who will now not be paid. This replacement company has no past performance, is run by the same director, and will no doubt be managed in the same reckless manner as the original. You can draw your own inferences.

I contracted the original company and have been left with glazing that does not operate properly, motors that do not work, doors that do not lock, tracks that are not level, and water leaks in numerous locations, to name just a few of the issues. Promises to fix the extensive problems are not honoured, operatives do not turn up when they are supposed to, and when they do arrive they don't have the parts or time to undertake the remedial works. Dealing with the director and his business has been a living nightmare.

We had sliding doors installed and they look absolutely amazing in our space. The finish is clean and premium, and the attention to detail during fitting was clear. Communication was straightforward and any small queries we had were dealt with promptly.

Couldn't be happier with the service from them. The glass doors we ordered fit perfectly and feel incredibly solid, you can tell the quality straight away. Installation was quick and professional, and the whole process felt very smooth from start to finish.

We engaged by our client to carry out works on a project in Guernsey where Finepoint supplied and installed the glass windows and doors . Unfortunately the experience has been extremely disappointing.

The works were never properly completed, and on multiple occasions attempts to rectify issues only made matters worse. Over the past two and a half years we have dealt with repeated broken promises, poor workmanship, and ongoing defects that should never have arisen in the first place. The Managing Director made numerous personal promises and broke most of them . He made personal written assurances to our client and then failed to actually do them

In order to try and resolve the situation, we were forced to liaise directly with the manufacturer ourselves , something that should not have been necessary had the installation been carried out competently.

To make matters worse, Finepoint has now entered liquidation, leaving the project unresolved and us to deal with the consequences.

Overall, this has been a deeply frustrating and costly experience, and not one we would wish on any client or contractor. Avoid
Update 05.03 . It seems that Finepoint is trying to flag this review as not genuine . Not a problem sharing the hundreds of emails and countless Whatsapp messages over the past two years . I feel sorry for the staff who had to endure the countless phone calls from us to his office only to be told " he is busy or out"

Finepoint Glass delivers outstanding glass solutions with excellent craftsmanship and timely service. Their team is professional, responsive, and detail-oriented, ensuring high-quality results. Highly recommended for reliable, durable, and beautifully finished glass installations.

We had custom glazing installed as part of our home project and the craftsmanship truly shows, clean lines, slim frames and a really premium feel overall. The installation team worked efficiently and left everything tidy, and any questions we had were answered quickly. Would happily use them again.

From survey to installation, everything was handled professionally. Would recommend Finepoint Glass.