Great site, easy to navigate. The delivery was a bit slow. It took over a week to receive our order. The product we ordered was a vape detector with app notifications. Instructions recommend installin... Voir plus
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Lisez les avis des autres
i ordered some materials that were needed as a matter of urgency and these guys had me covered, i was able to collect them within 10 minutes of ordering. i would definitely recommend
Orders come quickly, but I've asked to return an incorrect order today and been told there is a 10% restocking charge. I understand to some degree but when there is a potential of spending 10's of tho... Voir plus
L'entreprise a répondu
Awesome. I assembled my order online and was helpfully told one of my components would not have worked with the rest of the system. Delivery exactly as promised and one out-of-stock item following the... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Fire Detection Shop offers a wide range of fire alarm equipment; from conventional to addressable, panels to ancillaries, all requirements can be met. We stock a wide range of commercial brands including C-TEC, Apollo, Fike and Kentec. For domestic usage, we supply a range of smoke, heat and carbon monoxide detectors to keep your home and family safe. Should you not find what you are looking for while browsing our website, or should you require further assistance with the design of a fire alarm system, or for any other enquires regarding product selection please call our Freephone number where we will be happy to offer further assistance.
Fire Detection Specialists
Écrit par l'entreprise
Coordonnées de contact
3,8
Bien
3 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 64 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Fire Detection Shop
Thank you for your feedback! We look forward to assisting you again!
Kind regards,
The FDS Team
Réponse de Fire Detection Shop
We are glad to hear that we met your expectations. If there's anything else you need please feel free to let us know.
Kind regards,
The FDS Team
Great service and items arrived safely
31 mai 2024
Réponse de Fire Detection Shop
We're delighted to hear that you had a great experience with our service and that your items arrived safely. If there's anything else we can assist you with in the future, please don't hesitate to reach out.
Best regards,
The FDS Team
The Fire Safety Inspector was very…
The Fire Safety Inspector was very helpful advising me how to use Main Control Points and offering advice for myself and the housekeeping team. I would not hesitate to recommend this professional company
Vicki- property owner Falmouth
30 mai 2024
Réponse de Fire Detection Shop
Thank you for sharing your positive experience with the Fire Safety Inspector. It's fantastic to hear that they provided valuable advice on Main Control Points and supported you and your team effectively. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Best regards,
The FDS Team
Réponse de Fire Detection Shop
We're glad to hear that you found our prices competitive and that your order arrived promptly. If you have any more questions or need further assistance, feel free to reach out to us again.
Warm regards,
The FDS Team
Fantastic customer services
Fantastic customer services. With my limited knowledge I made a mistake and ordered the wrong items then didn’t order enough bothe times: one phone call and replacements were with me the day after I returned the items. Very helpful!
6 juin 2024
Réponse de Fire Detection Shop
Thank you for sharing your experience! We're pleased to hear that our customer service team was able to quickly resolve the issues with your orders. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Best regards,
The FDS Team
Réponse de Fire Detection Shop
Thank you for your feedback! We're pleased to hear that all items were in stock, arrived in good condition, and were delivered quickly. If there's anything else you need, please feel free to let us know.
Best regards,
The FDS Team
Fast effective service from the moment…
Fast effective service from the moment I ordered to receiving our goods.
5 juin 2024
Réponse de Fire Detection Shop
Thank you for your feedback! We're delighted to hear that you experienced fast and effective service from the moment you placed your order to receiving your goods. If there's anything else we can assist you with in the future, please don't hesitate to reach out.
Best regards,
The FDS Team
Réponse de Fire Detection Shop
We're pleased to hear that you found our service efficient and our phone support friendly. If you have any more questions or need further assistance, feel free to reach out to us again.
Kind regards,
The FDS Team
Réponse de Fire Detection Shop
Thank you for your feedback! We're glad you had a good experience with our service and that your delivery was fast. If there's anything else we can assist you with, please feel free to reach out.
Kind regards,
The FDS Team
quick delivery …
Placed order online quick delivery and responded quick to any questions I had
Thank you Fire Detection Shop
30 mai 2024
Réponse de Fire Detection Shop
We're glad you had a positive experience with our online ordering process and that we could promptly assist with any questions you had. We look forward to assisting you again!
Kind regards,
The FDS Team
Quick response!
Had a problem with my fire
alarms.Called the Fire Dedection shop and within a few days I had received xan replacement!
29 mai 2024
Réponse de Fire Detection Shop
Thank you for letting us know about the issue with your fire alarms. We're glad we could quickly resolve it by sending you a replacement. If you have any more concerns or need further assistance, please don't hesitate to contact us again.
Warm regards,
The FDS Team
Réponse de Fire Detection Shop
Thank you for your feedback. We work hard to satisfy our customers, so if there anything we could have done better to earn your recommendation, please let us know. We're here to assist and improve our service based on your feedback.
Best regards,
The FDS Team
Problem is not the seller its the…
Problem is not the seller its the stupid delivery company who they are using.
Avoid DX at all costs.
I even called and offered to pay for standard delivery like dpd , ups or even royal mail but they have refused.
3 times the dx couldn’t find our big college with proper reception.
Changed the address my other workplace which has similar scenario and owning one full unit out of blocks with clear and big sign. Missed it again!
Updated the delivery instructions and added mobile number to call but st the end it was returned back to seller.
All I can say is I just hate them. Even buying over amazon from same company under different name results to the same outcome.
Just dont waste your time.
Even refund process took over 30 days with no apology and I had to keep chasing after it as they were what? expecting me to forget about it? 🤷♂️
all evidence and correspondence are available, so this is genuine feedback for other buyers
14 mai 2024
Excellent
Always a great service from Fire Detection Shop, shipping is quick, ordering easy. Always a friendly voice at the end of the line. Excellent. Highly recommended.
21 mai 2024
Réponse de Fire Detection Shop
We're delighted to hear that you've consistently had a great experience with us. If you ever need anything else or have further questions, feel free to reach out. We appreciate your recommendation!
Kind regards,
The FDS Team
Really helpful company
Really helpful company. if in doubt about something for your project give them a call.
3 mai 2024
Réponse de Fire Detection Shop
Glad to hear you found us helpful! Feel free to reach out anytime you have questions about your project.
Warm regards,
The FDS Team
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