Great site, easy to navigate. The delivery was a bit slow. It took over a week to receive our order. The product we ordered was a vape detector with app notifications. Instructions recommend installin... Voir plus
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i ordered some materials that were needed as a matter of urgency and these guys had me covered, i was able to collect them within 10 minutes of ordering. i would definitely recommend
Orders come quickly, but I've asked to return an incorrect order today and been told there is a 10% restocking charge. I understand to some degree but when there is a potential of spending 10's of tho... Voir plus
L'entreprise a répondu
Awesome. I assembled my order online and was helpfully told one of my components would not have worked with the rest of the system. Delivery exactly as promised and one out-of-stock item following the... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Fire Detection Shop offers a wide range of fire alarm equipment; from conventional to addressable, panels to ancillaries, all requirements can be met. We stock a wide range of commercial brands including C-TEC, Apollo, Fike and Kentec. For domestic usage, we supply a range of smoke, heat and carbon monoxide detectors to keep your home and family safe. Should you not find what you are looking for while browsing our website, or should you require further assistance with the design of a fire alarm system, or for any other enquires regarding product selection please call our Freephone number where we will be happy to offer further assistance.
Fire Detection Specialists
Écrit par l'entreprise
Coordonnées de contact
3,8
Bien
3 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 64 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
THIS IS WHAT CUSTOMER SERVICE SHOULD LOOK LIKE!
I recently purchased a fire alarm system from this company and honestly if I could give 10 stars I would! The customer service is probably some of the best I’ve ever had in the UK and from the moment I called to ask for advice on what I needed to the actual installation, these guys were unrivalled - particularly Paul Marper who not only walked me through the installation with incredible patience and skill but also went out of his way to help make sure everything worked - and this was all by telephone!!! This company actually is the only company I would ever use from now on when it comes to fire alarms or equipment. Please give Paul a raise!!! Thanks
5 mai 2025
Avis spontané
Réponse de Fire Detection Shop
Good afternoon Cindy, many thanks for your patience whilst we sourced the product to complete your order.
Paul - FDS
DO NOT USE THIS COMPANY
Selling they don't have in stock and leaving clients with 14 day waiting periods to get funds back
13 février 2025
Avis spontané
Same as everyone else - misleading courier time
Same as everyone else. A 1-2 day delivery service on the website. I gave myself 9 days until the Job incase there was any delay. Called up a week later to track the order and told that the parts wouldn't be with them for another 7-10 days. I found out that they are migrating their website and the stock on the new website is showing full, even if it is empty - Unsure why this couldn't be put on the website. Or a heads up to call up to find out if there is stock available before purchasing. Not acceptable.
15 janvier 2025
Avis spontané
items arrived within 2 days
items arrived within 2 days, and were perfect, as described
5 novembre 2024
good quick service and quality products
11 novembre 2024
Super fast delivery
Super fast delivery.
Excellent service and always pleased when I use these guys.
4 novembre 2024
Always a great service
1 novembre 2024
Order received as expected
We ordered some audible alarms for our smoke detections system in the building. FDS still the supplied the same model as from 30 years ago. Delivery was quick and the goods were very well packed. Well done.(plus the price was not bad either.....)
1 novembre 2024
Good service well priced and prompt…
Good service well priced and prompt will use again
30 octobre 2024
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