Great site, easy to navigate. The delivery was a bit slow. It took over a week to receive our order. The product we ordered was a vape detector with app notifications. Instructions recommend installin... Voir plus
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Lisez les avis des autres
i ordered some materials that were needed as a matter of urgency and these guys had me covered, i was able to collect them within 10 minutes of ordering. i would definitely recommend
Orders come quickly, but I've asked to return an incorrect order today and been told there is a 10% restocking charge. I understand to some degree but when there is a potential of spending 10's of tho... Voir plus
L'entreprise a répondu
Awesome. I assembled my order online and was helpfully told one of my components would not have worked with the rest of the system. Delivery exactly as promised and one out-of-stock item following the... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Fire Detection Shop offers a wide range of fire alarm equipment; from conventional to addressable, panels to ancillaries, all requirements can be met. We stock a wide range of commercial brands including C-TEC, Apollo, Fike and Kentec. For domestic usage, we supply a range of smoke, heat and carbon monoxide detectors to keep your home and family safe. Should you not find what you are looking for while browsing our website, or should you require further assistance with the design of a fire alarm system, or for any other enquires regarding product selection please call our Freephone number where we will be happy to offer further assistance.
Fire Detection Specialists
Écrit par l'entreprise
Coordonnées de contact
3,8
Bien
3 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 64 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
the person i spoke to on the phone was…
the person i spoke to on the phone was very helpful and efficient.
20 septembre 2024
Substitute product without consultation
Sent substitute product that didn't meet our requirements. Now have the hassle and expense of making a return and finding an alternative provided as you haven't advised if the product will be restocked anytime soon.
24 septembre 2024
The set of alarm keys I received was…
The set of alarm keys I received was prompt and perfect for the job , thanks
16 septembre 2024
Very helpful advice and quick.
20 septembre 2024
Ordered smoke alarm set easy enough on…
Ordered smoke alarm set easy enough on website. Then waited and waited for delivery job had then passed took longer than a week to recieve items. Got refunded payment but not delivery.
11 septembre 2024
Great company to deal with
Great company to deal with, loads of kit and quick delivery
18 septembre 2024
Stay away they will never refund you…
Stay away they will never refund you full amount for returns !!!! Illegal practices of charges for returns within 14 days of online purchased products!!!
18 septembre 2024
Avis spontané
Great service with next day delivery
16 septembre 2024
Very easy to order and quick delivery
5 septembre 2024
Good service although promised delivery…
Good service although promised delivery date was not met ( no problem to me but don’t say something you can’t deliver!!).
12 septembre 2024
Good communication throughout process…
Good communication throughout process even though goods weren’t in stock and I had to wait !
11 septembre 2024
Very good service and delivery
Very good service and delivery , will use again and again thank you .
11 septembre 2024
Réponse de Fire Detection Shop
Thank you for the fantastic review! We're thrilled to hear you'll be using our service again. We're always here to help, and we appreciate your continued support!
Best regards,
-The FDS Team
Réponse de Fire Detection Shop
Thank you for your kind words! We're happy to hear you're pleased with the product and delivery. Let us know if you need anything else!
Best regards,
-The FDS Team
Réponse de Fire Detection Shop
Thank you for the 5-star review! We're glad you enjoyed the service and speedy delivery. If you need anything else, we're here to help!
Best regards,
-The FDS Team
Prices and delivery are very good
Prices and delivery are very good. I have used them a few times and there has not been a problem.
5 septembre 2024
Réponse de Fire Detection Shop
Thank you for the 5-star review! We're glad we could provide a great experience. If you ever need anything, please feel free to reach out!
Best regards,
-The FDS Team
Réponse de Fire Detection Shop
Thank you for the 5-star review! We're delighted to hear that you found the ordering process easy and our staff helpful. We appreciate your feedback and look forward to serving you again!
Best regards,
-The FDS Team
Be careful if margins are tight..
Orders come quickly, but I've asked to return an incorrect order today and been told there is a 10% restocking charge. I understand to some degree but when there is a potential of spending 10's of thousands of pounds, I think it's little short sighted. As it is I will return the items, pay the charge and find another supplier. Thing of the past, paying a restock charge and has left no profit in the job..
2 septembre 2024
Réponse de Fire Detection Shop
Thank you for sharing your feedback. We're sorry to hear about your experience and understand your concerns regarding the restocking fee. While we aim to be transparent in our policies, we value your business and take your point about larger orders seriously. We appreciate the opportunity to assist you.
Best regards,
-The FDS Team
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