The Fireplace Fitters Company Ltd Avis 

We have an unusual 15 year old gas fire manufactured in the Netherlands and following the closure of the business where we bought it we struggled to find anyone that could service it (many gas plumbers have tried and failed) After much digging and overseas calls the manufacturer recommended The Fireplace Fitters. Added bonus is that they are located only 1h from us.

Booking process was so smooth and friendly and the engineer that came out was punctual, experienced and resolved an error with the fire straight away without the need for costly parts which is the way you can tell a genuine company. We’re not gas engineers so it would have been very easy to sell us an unnecessary expensive parts. He even added some extra bits to make the fire look more impressive than it ever has. Really impressed with the service from start to finish and we’re now booked in their diary for an annual service and inspection so I don’t need to worry about when it’s next due. Great service :)

The epitome of the small family business, honest, reliable and easy to do business with. The engineers are exceptional. In my case they fixed an “obsolete” fire that I was told had to be replaced. They seem to stock every spare. But most importantly they know what they are doing, and what they do they do well.

Super attention to detail. Lovely people. Totally reliable.

First class service.
Very helpful advice initially, followed by an excellent survey then equally excellent installation.
There was very good communication throughout and the fitters who surveyed and subsequently did the installation, turned up bang on schedule and made sure that everything was perfect, clean and tidy when finishing.
We couldn't be happier with the result!

Not only extremely good communication from Gemma and Amy since day one, but first class service given by fitters of our gas fire and fireplace.

I have loved having my stove fitted ! The experience from the site survey to the very end was 100% positive . The team communicate well, they’re efficient and polite and they treat your home with respect.

The Fireplace Fitters Co was suggested by the fire suppliers and we are delighted. The communication with Gemma in the office and Stefan and Paul onsite throughout the process was excellent, the fitters listened to our wishes and built the media wall just how we wanted, and all within the timeframe we were told. Oliver the electrician was very good and helpful, he even kindly installed an outside plug as an additional task. We are absolutely delighted with our media wall and would highly recommend The Fireplace Fitters company for those considering having one built.

Absolutely fantastic and would highly recommend!!! Working with Gemma and the team to sort out a rather large task of removing gas fireplace, removing brick work and even chasing electrics was outstanding craftsmanship.

We found the Fireplace Fitters doing some research online for Media Walls and fireplaces. After reading all the positive reviews and browsing their website we sent in an enquiry about a media wall with some of our initial ideas. The next day we had an email back from the amazing Gemma ... not only had she read our ideas and understood them, she also sent us links to products and ideas! The diligence and personal service was exceptional. Within a week Jordan came to visit us to do a survey and understand more about what we had in mind - again he also really listened to what we wanted and provided expert guidance. Once we had selected all the products - we went for a wooden beam and an electric stove with granite surround - we booked in the work estimated to be 3 days (did it in 2.5). Jordan and Stefan came to do the work and were absolute legends - punctual, friendly, hardworking and took total pride in their work with a focus on perfection. The media wall we now have is nothing short of stunning and we are delighted! From the first moment we contacted Gemma we knew we had made the right choice. Jordan and Stefan not only built us an amazing bespoke media wall, they also expertly mounted our new TV (including advice on the best wall bracket). They even hoovered up before they left so the room was spotless! If you are thinking of a media wall then give Gemma a call today!

Clear communication, turned up on time and excellent service. I have tried before to replace my custom gas fire and it was a nightmare - but not this time.

After 12 years our Bellfire failed to work. We tried a couple of local companies but neither were able to resolve the problem. We were passed, by the manufacturers, to The Fireplace Fitters as the best way forward and they didn't disappoint. Very efficient and helpful, we now have a fully working fire. Great work!

I used Fireplace fitters co. for the first time, they were recommended by our gas log burner fire suppliers. On contacting and to the fitting of the part we required, the service provided by Amy, Gemma and the team was first class. I have asked them to service my fire annually because I know I am in trusted hands.

Great experience with Gemma and Jordan at Fireplace Fitters. I had an old, open fireplace removed, surveyed and rebuilt with a multifuel stove in a feature wall. The whole process was smooth and the team were very knowledgeable and explained to me the various options for my fireplace. Fully recommend them to anyone interested in fireplaces!

Fireplace-fitters have been attending to my fireplace, repairing and servicing it for 10 years. The service has been consistently fabulous: they do exactly what they say they will do, when they say they will do it, tidily and professionally.

I’ve had two fires fitted. One log burner and a gas. Can’t fault the services in any way! Fabulous communication, brilliant customer service, and great products. Would highly recommend!

They were absolutely so very knowledgeable and right from setting up the appointment to be the right type of service to the actual service and the follow up, the team was so professional and warm and friendly too.

I used Fireplace Fitters to install a chimney liner and a new gas fireplace.
It was a great experience from start to finish, they took their time to explain all the different options, and then installed both very smoothly.
My new fireplace is great and I would definitely use them again

Had a Bellfire York Modern fire installed and regularly serviced over 20 years ago by a company which then closed down. Struggled to find someone who could service and repair fire ever since until contacting Bellfire Manufacturers in Netherlands asking for help, they passed our request to The Fireplace Fitters Company Ltd. What a response! Within hours we had been contacted and days later had the fire serviced and repaired. Cannot fault attention to detail and service we received. Would fully recommend this company to anyone.

We used this company a few years ago when we lived at our old house and because they did an excellent job last time we elected to use them again. They did not disappoint.
The fitting of the cement board at the back of the fireplace proved a little tricky but Jordan and Stef put in a most fantastic fit and their scribing in particular is outstanding. In fact I didn't actually expect them to go to such trouble.
The fitters were very punctual, tidy, conscientious and with a 'can do' posotive attitude to their trade.
And of course Gemma, ever reliable and always returns all my questions either by email or phone call.
I cannot recommend this company highly enough for they set the bar!

Fabulous service, all done on time and efficiently, friendly and helpful. Couldn’t recommend more highly.