Richard in customer services was brilliant. When we received a lock and a part was missing, manufacturer fault not supplier, he immediately dispatched a new one which we were able to fit the following... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
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Lisez les avis des autres
The locks arrived on time and where a perfect quality replacement for the locks we had to replace in the doors, fixings for all scenario's were included within each lockset. There was only one minor... Voir plus
L'entreprise a répondu
Super impressed! I bought Lorient batwing seals and a Surface Mounted Drop Down Seal. I actually used ChatGPT to help me find these products and it was the AI that recommended it form FireSealsDirect.... Voir plus
L'entreprise a répondu
Thanks Nicole She helped make an amendment on an order after a checkout mishap We use them a lot and they are always really friendly and efficient - great company
L'entreprise a répondu
À propos de l'entreprise
- Fournisseur de systèmes de protection contre les incendies
- aussi dans
- Fournisseur d'engins de chantier
- Fournisseur de matériel de protection anti-incendies
- Service de protection contre les incendies
À propos de FireSealsDirect
Écrit par l'entreprise
FireSealsDirect
Écrit par l'entreprise
- Your Trusted Supplier of Fire Door & Fire Stopping Products
- With over 50 years of fire safety experience, we serve fire door installers and firestopping contractors across the UK through our vast portfolio of passive fire protection products from well-known and trusted brands. Choose FireSealsDirect for a seamless online customer experience, large stock holding and range available the next working day, and technical expertise and advice from our trusted Customer Care team.
Our Shipping Promise
Next Working Day Delivery Before 4pm
Receive your order the next working day if you place your order before 4pm and choose next day delivery at the checkout.
Coordonnées de contact
Dyffryn Park, 1 Alder Ave, CF82 7TW, Hengoed, Royaume-Uni
- 02920857959
- customercare@firesealsdirect.co.uk
- firesealsdirect.co.uk
4,7
Excellent
3 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Good company with good experience
Good company with good experience, unlike Trustpilot which is a platform caked in fake reviews, no idea why companies choose it
15 juin 2026
Réponse de FireSealsDirect
Hi James,
Thank you for your feedback!
We’re really pleased to hear you were happy with our service.
Kind regards
Richard
Réponse de FireSealsDirect
Hi Nida,
Thank you for your fantastic feedback!
We’re really pleased to hear you were happy with our service, prompt delivery.
Kind regards
Richard
I ordered the Door Grilles prior to…
I ordered the Door Grilles prior to 13:00 and they were on site the next day
Great Service
1 octobre 2026
Réponse de FireSealsDirect
Hi Wayne,
Thank you for your kind review!
We’re delighted to hear you were happy with our prompt service and delivery.
Thanks again
Richard
Réponse de FireSealsDirect
Hi Wayne,
Thank you for your fantastic review!
We’re delighted to hear you were happy with the quality and that the product was exactly as advertised.
Many thanks
Liam
Quality of fire door hinges excellent
Quality of fire door hinges excellent. Delivery details very clear and on time.
27 septembre 2026
Réponse de FireSealsDirect
Hi Kevin,
Thank you for your excellent review!
We’re delighted to hear you’re pleased with the quality of our fire door hinges and found the delivery information clear and the delivery itself on time.
Many thanks
Liam
Réponse de FireSealsDirect
Hi Arnie,
Thank you for your kind review!
We’re delighted to hear you were happy with our prompt service and delivery.
Thanks again
Liam
Straight forward ordering process
Straight forward ordering process, quick delivery.
15 septembre 2026
Réponse de FireSealsDirect
Hi Imre,
Thank you for your 5* review!
We’re pleased to hear you found the ordering process straightforward and enjoyed our quick delivery.
Many thanks
Liam
Réponse de FireSealsDirect
Hi Bill,
Thank you for your great review!
We’re delighted to hear that you found the ordering process easy and that our fast delivery helped you meet your deadlines.
Kind regards
Liam
Réponse de FireSealsDirect
Hi Siobhan,
Thank you for your 5* review!
We’re pleased to hear you’re happy with the product and that it arrived safely and well packaged.
Thanks again
Liam
Réponse de FireSealsDirect
Hi Maggie,
Thank you for your fantastic feedback!
We’re really pleased to hear you were happy with our service, prompt delivery and pricing.
Kind regards
Liam
It was wanted urgently
It was wanted urgently, it did not arrive as planned, so I rearranged my order of work and avoided the stress.
It arrived, I used it out of synch, job progressing as access permits. I still don't have the patience to make a beautiful job, but it's probably competent. I hope I never have to find out the hard way!
12 septembre 2026
Réponse de FireSealsDirect
Hi Brian,
Thank you for your review. We’re sorry that your order didn’t arrive as planned, especially when you needed it urgently, and we understand the inconvenience this caused to your work schedule.
We’re glad it eventually arrived and that you’ve been able to make progress with the job.
Many thanks
Liam
Easy to use portal for purchases
Easy to use portal for purchases, good quality goods, speed of delivery
15 septembre 2026
Réponse de FireSealsDirect
Hi Nic,
Thank you for your great review!
We’re pleased to hear that you found our website easy to use, were happy with the quality of the products, and received your order promptly.
Thanks again!
Liam
Réponse de FireSealsDirect
Hi Mohamed,
Thank you for your kind review!
We’re really pleased you were happy with our service.
Kind regards
Liam
Very happy with the product, price and delivery.
Super impressed! I bought Lorient batwing seals and a Surface Mounted Drop Down Seal. I actually used ChatGPT to help me find these products and it was the AI that recommended it form FireSealsDirect. I was really impressed with the service. The products were delivered within 2 days of ordering and they were packaged really well - especially considering they were nearly 2m long or something like that. Overall, very happy with the product, price and delivery.
6 septembre 2026
Réponse de FireSealsDirect
Hi Jackie,
Thank you so much for your fantastic review!
We’re delighted to hear that you’re pleased with your Lorient batwing seals and surface mounted drop down seal.
We’re also really pleased that your order arrived quickly and safely.
Many thanks
Liam
Absolute pleasure using this company.
8 septembre 2026
Réponse de FireSealsDirect
Hi Sarah,
Thank you so much for your wonderful review!
We’re delighted to hear that you had such a positive experience with us.
Kind regards
Liam
Réponse de FireSealsDirect
Hi Lewis,
Thanks so much for the 5* review!
We’re really pleased you’re happy with our products and prices.
Many thanks
Liam
Réponse de FireSealsDirect
Hi Bal,
Thanks for the review!
We’re really pleased you were happy with the service and communication.
Kind regards
Liam
Great product, fast delivery 👌
Great product, fast delivery 👌
Thanks guys will be back as i have house to renovation in the pipeline!
Wouldn't use anybody else ✋️✋️👌👌👌👌
5 septembre 2026
Réponse de FireSealsDirect
Hi Crystal,
Thanks so much for the fantastic review!
We really appreciate your support and are delighted you were happy with the product and delivery.
Many thanks
Liam
Réponse de FireSealsDirect
Hi Siobhan,
Many thanks for leaving us your review.
I'm pleased to hear you were happy with the delivery and ease of installation.
Kind regards
Liam
Great prompt service.
1 septembre 2026
Réponse de FireSealsDirect
Hi Kenneth,
Thank you for your kind review!
I'm delighted to hear you enjoyed our prompt service. We really appreciate your support and hope to welcome you back again soon!
Kind regards
Liam
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