Firstaidpro Avis 

First Aid Pro cancelled my course did not book me into another course and because a month has expired will not give me a refund. Very poor form!

The worst scum I've encountered on Earth. They booked me in the night before the course, I never knew, lost all my money.
Complained, paid again, this time they still let me know only the night before, but luckily I saw it this time.
I noticed several hours of online work, despite them calling it a "No online, all face to face course"
Nope, it's a lie, there is hours of online that you need to do otherwise you can't get certified.
Rescheduled for a third time, did not get a wink of sleep and came morning I did not go, called to reschedule, apparently rescheduling needs to be done before the day of the session, not after.
$300 is down the drain, and there is nothing to show for it.
On their phone waiting message, it says "For a more streamlined communication, please use our website's chat agent"
A phone call is streamlined, telling people to go wait in a chat room is pathetic.
I tried, was ignored and nobody was there.
This company is meant to save lives, instead, they're scum who just want as much money for as little effort as possible.
Every time I call I get people from what sounds like the USA, or India or Asia, why?
It's an Australian company, hire Australians.

Appalling customer service, lazy and meanspirited instructors, serious scam artistry going on. To be kept on hold for an hour to be hung up on is unprofessional. Having it happen 14 times over two days is disgusting. I hope this company goes under - it deserves it.

I was a bit worried about using first aid pro after reading these reviews but I really didn't need to be.

I booked an in person course and emailed freaking out on the Saturday asking to change to a zoom course as I was anxious. They got back to me the same day and swapped my course to the zoom one the following week. The kit arrived within days.

The zoom call, although was at 5:30am on a Saturday morning was really interactive and fun even!! Felicity/Flic was an amazing facilitator, she was funny, clear, concise and engaging!

I received my certificate on the Monday after sending the kit back on the Saturday and sending the Aus post receipt to them!

All in all I had a really great experience with this company and would definitely recommend!

Rescheduled face-to-face cpr course twice, then they couldn't see my quiz work completed so required me to continually repeat the quiz. Offered an online zoom course for triple original price with no compensation of inconvenience after two cancelled sessions. Phone lines hung up on me twice. Very disorganized company with little reliability in their staff or systems. Better off paying elsewhere, did mine online after for $75 certificate that day in cpr. Much better services available- Don't know how this company is still in business.

Tried for three days in a row to contact them by telephone. On hold for a very long time and still not answered. Left a message each time, no return call. Submitted an online message, no response. I am wanting a refund from a year ago.

Beware a company that knows how to get to the top of google but doesn’t know how to provide good customer service and student experience. I haven’t been treated that disrespectfully and dismissively by a “teacher” since I was in primary school. Back then I couldn’t stand up for myself. Now, I simply will not be treated in that way by another human. I left the zoom and asked for a refund, which the company ignored. Next stop, fair trading.

Unnecessarily complicated examination questions that don't reflect the text in the learner guide. Very poor service. Tried to speak to people in writing and on the phone. Ignored. Probably wasted my money.

I did my course online 5 days ago and after a phone call, email and then a chat on their system finally received my first Aid Certificate. They mislead in their advertising that you get your certificate the same day. You DO NOT get your certificate the same day with online and they say you need to read the T &C’s.

DO NOT ADVERTISE SAME DAY ON THE ONLINE COURSE THEN.

They had the tracking numbers could see the kit had been sent back but I had to threaten putting in a complaint with the ACCC and also reviewing them.

Do the course with someone else if you don’t want to have to waste your time following up to get a certificate!!!!!

I am delighted to share my experience attending the First Aid course at First Aid Pro Adelaide CBD, with Karen as my trainer. This course has undoubtedly been a game-changer for me in terms of my knowledge and confidence in handling emergency situations.

Karen was an exceptional trainer who demonstrated a wealth of knowledge and expertise in the field of first aid. Her teaching style was engaging, interactive, and made the learning experience both enjoyable and informative. She was patient, attentive, and always willing to go the extra mile to ensure that all of our questions were answered.

Overall, I cannot recommend this First Aid course highly enough. The facilities were excellent, and Karen was an outstanding trainer who made the learning experience enjoyable, informative, and memorable.