Firstport Company Avis 

If you have the misfortune of dealing with these jokers then good luck. They hide behind their emails. Never reply. Never resolve any issues. Complete waste of time

I have been trying to get the intercom fixed in my flat now for nearly 6 months. This has involved logging the problem on there website where it just sits and does nothing and sending over 60 emails to our useless property manager called Luke Connolly to ask for help in fixing. Absolutely nothing. Nothing. My tenant is still having to come down four flights of stairs to let people in when they call him on his phone from outside.
Avoid this company at all costs. They are USELESS…..and that is being generous to them.

Awful company. Charge more and more yet offer worse and worse services. The building are going down in value because of their horrendously priced service charges. People can’t even sell them anymore.

I would like to thank Shane for his help and patience when I did not receive any correspondence regarding the change in paying the service charge, just a letter advising it was “overdue”.
Thanks also to Shane, for his care and attention to improving the area, with a new patio, and help with arranging events. I would give more than 5 stars if this was possible.he works so hard in the office always available to help us residents.

It is with great reluctance that I am posting this review but I have given First Port every opportunity to redeem themselves. Due to a flood in the kitchen on 25.4.26. it was necessary to make an insurance claim for water damage to the floor and the ceiling of the property below. I duly contacted the property manager Lauren Collins. I have telephoned her 7 times since 4.7.26. and she is always conveniently unavailable and has never had the courtesy to return my calls, however a case no SR01131890 was allocated and emails received from her. At her request I provided details of the incident on 23/7/26 and photos and quotes for both properties were provided on 24/7/26 and Lauren acknowledged these on 29/7/26 saying all had been forwarded to the insurers. I have emailed on the 6.8.26. telephoned 14.8.26. and emailed again 20.8.26. All of which she has completely ignored. On telephoning the insurers directly and speaking to the claims handler in person I discover she has only received on small quote for the sink unit repair and none of the other quotes and photos and was not aware of the damage to the property below. Not only is Lauren Collins incompetent in not checking that she had forwarded this information correctly but also completely unprofessional and continues to ghost me. I will be making an official complaint but seriously doubting I will get a reply. Meanwhile she has wasted nearly 2 months of my time and the elderly neighbour downstairs is very distressed about the damage to her property which remains unrepaired and is worsening. Deborah S

EACH TIME YOU RAISE A CASE ON THEIR PORTAL, THEY SUBMIT HOLDING TEMPOLATE EMAILS SAYING LOOKING INTO THE MATTER, THEN SUDDENLY WHEN YOU CHECK THE PORATL AGAIN, THEY HAVE MARKED THE CASE AS RESOLVED! FIRSTPORT ARE NOT FIT FOR THE PURPOSE, AND SHOULD BE LOOKING INTOI RUNNING A CIRCUS!● Closing active, ongoing disputes/cases regarding statutory notices without providing the requested answers or documentation constitutes a deliberate obstruction of the leaseholder's right to transparency. The events on First port Portal are not as one of, they are systematic, and ongoing as we go to "air"! There is absolute no accountability by this organisation.

Got a typical response from FirstPort to my complaint about service charges . They said I could submit a section 22 request to see invoices and accounts . Had they read my review , they would have understood that I am a freeholder. The section 22 request is only applicable to leasehold properties and not freehold, as it as it is a request to your landlord. As a freeholder you do not have a landlord as you own the land your house is on . This unfortunately clearly illustrates how they say anything just to give a response.
Hi Nick, the evidence you're referring to would be made available via a Section 22 request. We operate within the relevant frameworks and should you require such invoices, please make the aforementioned request. (Me) Tried many times and have been refused .

Due to an oversite by First Port Property Management at Highlands Apartments, Romford regarding ensuring all the documentation First Port impose on contractors (at residents cost), this documentation wasn't in place before work commenced. This has resulted in the exterior decoration having to be stalled, causing lost income to the contractors, extending the cost of the scaffolding hire and further compromising the burglary risk via extended scaffolding access, along with restricting the visibility of a number of the retirement apartments, which affects residents quality of life with mobility problems. Further more whilst the scaffolding remains unused the windows have to remain closed for security, which causes extreme temperatures to build within the apartments affecting the wellbeing of the elderly occupants.
This is complete incompetence on First Ports part.

I bought a flat last year which is unfortunately owned by First Port. Within weeks the porch light broke in the middle of winter and it took calling and emailing every day for 2 months for them to fix it. There most recent scam is taking my bike from the communal area and charging me £90+VAT to return it. There was no communication regarding this until I chased for CCTV of the theft of my bike. They are scammers and crooks.

My grandparents moved into a development in east grinstead which is managed by first point and it’s the best thing they’ve ever done! It’s such a wonderful place to live and most importantly they feel so safe there.
My Nan recently got prescribed a home oxygen supply and within a week the manager had arranged for a site visit from the local fire brigade and a Health and safety assessment was carried out straightaway with all the relevant signage put up.
Anything that needs fixing within the development is always done straight away and the communal are always kept immaculate. Everything runs so smoothly and they never have any issues, if they do they’re always resolved so quickly.
Shane the manager is what tops it all off. He’s so helpful, friendly and caring. Nothing is too much for him and he’s always checking in on my grandparents and we feel so much comfort knowing they have him there.

I would like to mention Sarah Jackson at Weldale. She is exceptionally helpful and very enthusiastic. She is an asset to your company . Weldale has become a fabulous place to live as Sarah can always be relied on for anything needed . Everyone says the same.

Dreadful company. My experience is over the past few years.
FirstPort are nethical, intimidating, inefficient. Not confidential.
I would be glad to see the back of them but like many, am stuck..
Only good thing is development manager who is splendid.

received second threatening letter demanding moey not owed.Please respond to my complaint

Doreen ( i was advised) sene a letter dated 12the april received on 27th of April 2026 in error. We all make mistakes but yours are constant

I will go to the Ombudman next.

Kerry Richardson
Tremaine Close Honiton
Kerry has been very helpful and has set to catching up with things to keep the site up to standard she has been a great help to us with a few issues we had

Kerry Richardson, Manager at Tremaine Close has been a wonderful addition to our community. Professional, experienced, pro-active, helpful and efficient, Kerry always has a ready smile and time to listen. Any task, large or small, is quickly investigated and appropriate action taken, if needed. She is a great asset to us, the residents, and FirstPort.

Absolutely disgusting company. You wait on the phone for nearly an hour and when they do answer you do not get any help from them. I moved into our new property a year ago now and my husband and I and our Solicitors have been waiting for an updated Certificate of compliance to Satisfy the Land Registry this has been going on for a year now and still not received it . We have decided to sell our property as we do not want to pay this company anymore management fees after the way we have been treated. I would avoid anywhere where this company manages the grounds.

I have no words to describe this purportedly property management company and zero stars if possible would be more accurate. No escape from unfortunately but be prepared for inflated bills and incompetent accountancy that leads to additional bills from previous years which should surely be accounted for and if not the shortfall should be met by any reputable company. Consistent complaints remain unanswered even if escalated to senior management who obviously don’t care.
Given any opportunity to change management provider I would not hesitate.

I have owned a flat managed by peveral OM and now first port. Absolute shit the charges go up constantly and recently I presume another Tennent must have raised an issue with billing and we received a 500 refund. The problem is when you look at the invoices they are so complicated to the average person that who knows if we are actually recieving what we are billed for. But either way extortionate. We were being billed for bird boxes in all for helping nature but I’ve never seen any. Unless thats a term used for something else.

Property managers for our development. Experience of dealing with them on so many fronts has been frustrating.

Lived here (Homelawn House) for about 15 months. Good clean well maintained building with good communal places, laundry and gardens. The manager, Joy, is extremely helpful and supportive. There are good social activities and services.

This is my 31st review of FraudPort since April 2025, and I still haven't had any meaningful reply to any of our issues. Many of these reviews have replies to say that the company will respond, but here we are after 9 months and nothing has changed, no response has been provided. The replies on here are untrue, just like the constant lies from the staff.

We're preparing court papers to try and recoup some of our mismanaged funds. We're also in contact with Action Fraud.