Fishneo Avis 74

Réponse : Fishneo

24 déc. 2025

Dear Rufus Tolbridge,
We are truly sorry to hear about your terrible shopping experience—from delayed order updates, unhonored cancellation requests, lost parcel due to courier negligence, to dismissive customer service. This falls far below our standards, and we take full accountability for every misstep.

We are immediately reviewing our order cancellation policies, re-evaluating our partnership with Evri, and retraining our customer service team to prevent repeat issues.

We are currently unable to find the order number using your name. To resolve this properly, please contact us via service@fishneo.com or our official Facebook page with your order number. Our team will work closely with you to find a satisfactory solution that addresses your concerns.

We deeply regret the stress and frustration we’ve caused. Your feedback is critical to our improvement, and we hope to have the chance to make this right.

Sincerely,
The Fishneo Management Team

Réponse : Fishneo

23 déc. 2025

Dear Luke Hall

Thank you for sharing your valuable feedback—we sincerely regret that your purchase experience fell short of your expectations. We are truly sorry for the disappointment caused by the product not matching our website imagery and its below-standard quality.

This falls far short of the quality and service standards we uphold, and we’re committed to resolving this to your satisfaction. Please email our customer service team at service@fishneo.com with your order number—we’ll work diligently to find a solution that fully addresses your concerns.

We greatly value your input, and would you kindly share photos of the received product to help us better assess the issue? We’re already initiating a thorough quality inspection of our inventory, as your feedback is invaluable in driving our ongoing improvement efforts—we’re determined to do better.

We hope you’ll give us the opportunity to make amends for this unpleasant experience and restore your trust in Fishneo. Please don’t hesitate to reach out with any questions—we’re here to assist promptly.
Best regards,
Fishneo Customer Service Team

Réponse : Fishneo

16 déc. 2025

Dear Ben
Thank you for taking the time to share your experience—we are truly sorry for the immense frustration, delivery delays, tracking issues, and communication challenges you’ve faced. This falls drastically short of the service we aim to provide, and we want to sincerely apologize for every stress point, especially the unclear communication that exacerbated your concerns.

We acknowledge that our customer service team’s ability to communicate effectively and assist you was not up to par, and we deeply regret the confusion caused by unclear emails. This is a critical area we are actively addressing: we have launched comprehensive customer service skill enhancement programs focused on improving communication clarity, problem-solving efficiency, and responsive support—all to better understand and assist customers like you. We are also implementing a rigorous review process for all customer communications to ensure accuracy and helpfulness moving forward. Effective, empathetic communication is the foundation of great service, and we are committed to bridging this gap.

Additionally, we take the delayed delivery and tracking problems very seriously. We are thoroughly investigating your order’s status to identify where the process broke down, and we stand ready to do our utmost to resolve any outstanding issues to your satisfaction.
Your feedback is invaluable in highlighting areas where we need urgent improvement—both in customer support and order fulfillment. If you’re willing to give us the chance to make this right, please feel free to reach out directly so we can follow up with you promptly and address your concerns in detail.

We deeply regret that your experience did not meet your expectations, and we appreciate your patience as we work to become more reliable and supportive for all our customers.

Sincerely,
The Fishneo Team

Réponse : Fishneo

12 déc. 2025

Dear Brad Heckman
Thank you so much for taking the time to share your feedback about wanting smaller sizes. We truly appreciate you letting us know what you need—your input is incredibly valuable as we work to improve our offerings.
Please know we are taking your suggestion seriously and actively looking into ways to better meet the needs of our customers. We’re committed to making our products accessible to more of you who love our brand.
Thank you again for your support and for helping us grow. We hope to have the opportunity to serve you better in the future!
Sincerely,
Fishneo Customer Service

Réponse : Fishneo

11 déc. 2025

Dear Borsley
Thank you for taking the time to share your detailed feedback regarding your recent jumper order. We sincerely apologize for the disappointment and frustration you’ve experienced—this falls far short of the standards we strive to uphold for our customers, and we want to express our deepest regret for the inconvenience caused.
Please know that your concerns have been thoroughly reviewed by our team, and we are taking this matter very seriously. We are actively working to address the issues you’ve raised with the utmost urgency, as ensuring our customers receive products that meet their expectations is our top priority.
We appreciate your patience as we work to resolve this, and we value your trust in bringing these matters to our attention—feedback like yours is crucial in helping us improve and deliver a better experience for all.
Once again, we apologize for the disappointment. We hope to have the opportunity to make this right for you and regain your confidence in the future.
Sincerely,
Fishneo customer service team

Réponse : Fishneo

11 déc. 2025

Dear Ruslan Sivachov,
Thank you for bringing this matter to our attention. We sincerely appreciate you taking the time to share your concerns regarding the design of our frog sweater, and we want to assure you that we are treating this feedback with the utmost seriousness.
Our team has thoroughly reviewed the information you provided, and we are actively addressing this matter with the care and urgency it deserves. Protecting intellectual property and upholding ethical business practices are core values for our brand, and we are committed to resolving any potential issues in a responsible manner.
We appreciate your patience as we work through this process. Feedback like yours plays a vital role in helping us maintain integrity and improve our offerings, and we are grateful for your willingness to hold us accountable.
Once again, we apologize for any concern or disappointment this may have caused. We hope to demonstrate our commitment to doing the right thing and earn your continued trust.
Sincerely,
Fishneo customer service team

Réponse : Fishneo

8 déc. 2025

Hola Sergio Cataño Vergara
Muchas gracias por tu increíble reseña—estamos encantados de que hayas disfrutado de nuestro servicio rápido y nuestras prendas con estilo!
Tus palabras significan mucho para nuestro equipo: nos esforzamos cada día por brindar experiencias ágiles y sin complicaciones, además de diseños que te hagan brillar. Es genial saber que cumplimos con tus expectativas!
No podemos esperar a darte la bienvenida nuevamente para que descubras más piezas trend y nuestro servicio de primera. Si quieres compartir tus looks favoritos con amigos o necesitas ayuda para tu próxima compra, ¡estamos aquí para ayudarte!
Te deseamos mucho estilo y alegría—salud por muchos momentos geniales por delante!
Atentamente,
El Equipo de fishneo

Réponse : Fishneo

Actualisé le 20 nov. 2025

Dear A.H.
Wow—your review just made our day brighter! ✨
Thank you for raving about our well-crafted items that match the pictures perfectly. We’re thrilled to deliver exactly what you hoped for.
To say “thank you” and welcome your next order, we’re offering a special discount—just reach out to our customer service to snag your faves (or discover new ones!) at a sweet deal.
We’re already excited to pack your next order and keep exceeding your expectations. Feel free to let us know if you have any questions!

Réponse : Fishneo

14 nov. 2025

Dear Faris Aoun
Thank you for your kind feedback. We greatly appreciate your recognition of our T-shirts’ premium quality and unique designs. It is our commitment to deliver exceptional products, and we are delighted that our items have resonated with you.
We look forward to your continued support.

Réponse : Fishneo

5 nov. 2025

Dear Silvia Felipe:
First off, we’re so sorry that this T-shirt mix-up (missing delivery + refund hassle) has been such a pain, and we feel terrible that you’re still waiting to fix it. It’s totally not okay that you had to chase this after missing the product, and we’re sorry for that unhelpful reply earlier.
Could you please kindly send your order number if you can, and we’ll look up your order ASAP. We’ll double-check the return status and get all the details straight. Once we confirm everything, we’ll hit you up directly with clear next steps—no vague stuff, just a plan that works for you. That 20% discount was never the only option, and we get why you didn’t take it.
Thanks so much for being patient while we sort this. We’ll update you fast once we’re done—and we’re gonna fix this right for you!

Réponse : Fishneo

28 oct. 2025

Dear Scruffy
Thank you for bringing this serious issue to our attention. Respecting artists' intellectual property is a core value of our brand—we take this allegation extremely seriously and have immediately launched a thorough investigation into our design processes and product lines. We will promptly investigate and take decisive action if any issues are uncovered. Thank you again for taking the time to give us this early warning.

Réponse : Fishneo

20 oct. 2025

Dear Rafael Cortes
Wow, this means the absolute world to us—thank you for calling us your "best discovery" of 2025 so far!
We pour so much heart into making our products (and shopping experience) feel special, so hearing we stand out as your top find this year, it's the biggest compliment. We can't wait to keep surprising you with more great picks as 2025 goes on—thanks for trusting us!
If you have any questions, please feel free to contact us.

Réponse : Fishneo

20 oct. 2025

Dear Bruce Wade
We’re absolutely thrilled to hear you love our designs and found our site easy to use—those two things mean the world to us!
We put a lot of thought into crafting designs that feel special, and we work hard to keep our site smooth so shopping never feels a hassle. It makes our day knowing both landed well for you! If you’re ever after more great finds later, we’d love to have you back.
If you have any questions, please feel free to contact us.

Réponse : Fishneo

16 oct. 2025

Dear Richard Pepin
We’re so glad to hear you found this transaction smooth and easy!
We always aim to make shopping with us hassle-free and straightforward, so it means a lot to us that you had such a great experience.
If you need anything else later on, feel free to stop by anytime—we’ll keep working to keep our transaction process nice and smooth for you!

Réponse : Fishneo

13 oct. 2025

Dear,
First and foremost, we want to sincerely apologize for the frustration and discomfort you’ve endured—this is not the standard of quality or trust we strive to deliver to every customer. Hearing that items marketed as “100% cotton” weren’t actually cotton, and that this resulted in a skin rash from synthetic fibers, we feel truly sorry for the distress this has caused you.
Could you please reach out to us via private message with your order number? This will allow us to pull up your purchase details, investigate the fabric issue directly, and address it properly.
We’re again so sorry for this inconvenience—and we hope you’ll give us the opportunity to look into this promptly, resolve the problem, and ensure you’re satisfied with how we follow up.

Réponse : Fishneo

10 oct. 2025

Dear Peter
Thank you very much for your affirmation and love for us. We are committed to making our customers have a relaxed and enjoyable shopping experience. This is our purpose. We are also very happy that you are willing to share this experience. We will further improve our website to give customers a better experience.

Réponse : Fishneo

10 oct. 2025

Dear,
We’re deeply sorry you faced such frustration with your return—not only did you have to cover the shipping costs yourself, but you also couldn’t get your refund due to customs duties. I’d be just as frustrated and let down in your shoes, and we want you to know this is not the experience we ever want our customers to have.
First, we’ve immediately noted your complaint, and resolving this for you is our top priority right now. For your privacy and to keep your personal details secure, please reach out to us via our social media channels or customer service email. Once you share your order number with us, we can quickly trace the full details of your return, clarify the customs duty issue, and move forward with fixing this as fast as possible.
Thank you so much for your honesty in sharing this feedback—it’s only through input like yours that we can identify gaps in our process and keep improving. We truly hope we can earn the chance to resolve this fully, make things right, and win back your trust.
Again, we apologize sincerely for the stress and inconvenience this has caused you. We’re here to help, and we’ll act quickly once we have your order details.

Réponse : Fishneo

10 oct. 2025

Dear Connie Shepherd Pirtle
Thank you so much for taking the time to share your honest thoughts—we totally get how it feels when the item’s size isn’t what you imagined from the image, especially since this is a Christmas gift for your son. Worrying if he’ll like it because of that? We can absolutely relate, and the last thing we want is for this to add stress to your holiday season.

First, we want to sincerely apologize for the mix-up with the image size: this is a clear gap in our product display, and we’re already working on updating our listings to make size details *even clearer and more precise*. Our goal is to make sure no other customer ends up feeling this same uncertainty when shopping for special gifts.

Most importantly, if your son ends up not loving it (though we’re crossing our fingers he does!), we’re here to make it right—no hassle, just help. Whether you need a return, an exchange, or just have more questions, please don’t hesitate to reach out to our customer service team. We want this holiday gift moment to feel special, not stressful, and we’ll do whatever we can to get you a good outcome.

Réponse : Fishneo

26 sept. 2025

Dear Cindy
Thank you so much for taking the time to leave such a heartfelt review—your kind words truly delight our team! We're delighted to hear that our products have met your expectations, and your satisfaction is the greatest compliment we can offer: we know our products are more than just everyday essentials; they're something you can proudly share with the people you care about.
We also want to thank you for your attention to our customer service! Our team is always committed to responding to your inquiries quickly—we understand that waiting for a response can be stressful, so ensuring you feel heard and responsive is a priority we never take lightly.
Your support fuels our passion and enables us to continue creating excellent designs and providing reliable service. If you'd like to continue purchasing from us, please contact us in advance; we'd be happy to offer you a special discount. If you need any help, please feel free to contact us; we'll be happy to assist you!

Réponse : Fishneo

17 sept. 2025

Dear Neal Butler
Please accept our sincere apology for the inconvenience caused by the material issue you raised. We would like to provide further clarification to address your concern:
For this pattern, only the black variant is crafted from a washed material. Due to technical constraints, other colorways can only be produced with an Imitation cotton—this is a limitation of our current manufacturing process that we are actively looking to optimize.
If the material of your order still fails to meet your expectations, please feel free to reach out to our customer service team at your earliest convenience. We have already informed the team of your feedback, and they are prepared to assist you with follow-up solutions (such as returns, exchanges, or others) to resolve this matter promptly.
Once more, we sincerely apologize for the frustration and inconvenience this has brought you. Rest assured, we are committed to doing our utmost to ensure a satisfactory resolution for you.
Thank you for your understanding and patience.