Super easy to order. Good communication. Good prices. Plus, I don't have run the gauntlet of Paknsave dodging smelly people, people in pajamas, and whole families blocking the isle. The prices ar... Voir plus
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Lisez les avis des autres
Made 3 separate pantry orders over 2 months and all 3 had been packaged terribly. Crushed biscuits and cereal because heavy goods put on top. Also open shower gel which leaked throughout box. Products... Voir plus
I am a return purchaser and over the years I have been dealing with Fishpond the service give has been excellent. I've never had an issue. One minor matter that probably could be improved is the pac... Voir plus
I presum,e the book was "the enigma of reason" it arrived very quickly ...from where i am not sure as it had NO paper account! . I believe things are pretty chaotic , amazon is apparently d... Voir plus
À propos de l'entreprise
À propos de Fishpond.co.nz
Écrit par l'entreprise
We’re a friendly and hard-working team with a passion for selling great products online. Since 2004, we’ve been delivering an exceptional shopping experience to customers worldwide, offering a vast selection of books, music, and movies at competitive prices.
At Fishpond, we believe in making online shopping better - one great product at a time. Whether you’re looking for your next favourite book, album, or movie, we’ve got you covered!
Visit us at Fishpond.co.nz and start exploring today!
With over two decades of e-commerce expertise, we have built a trusted platform that connects shoppers with high-quality products from reliable suppliers around the globe. Our goal is simple: to make online shopping easy, affordable, and enjoyable for everyone.
Fishpond operates internationally, with dedicated websites serving customers across multiple countries. We have strategically placed warehouses in New Zealand, Australia, the United Kingdom, and the United States, allowing us to efficiently store, process, and ship orders with speed and reliability.
What we offer:
- Books – A diverse collection ranging from bestsellers to niche titles, catering to all interests
- Music – A broad selection of albums and genres, from timeless classics to the latest hits
- Movies – An extensive catalogue of films and TV shows for every taste
At Fishpond, we believe in making online shopping better - one great product at a time. Whether you’re looking for your next favourite book, album, or movie, we’ve got you covered!
Visit us at Fishpond.co.nz and start exploring today!
Coordonnées de contact
Australie
- fishpond.co.nz
3,9
Bien
5 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
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Stocked what I needed
They stocked exactly what I was looking for at a great price.
Excellent communication and speedy delivery.
23 juin 2025
Avis spontané
Brilliant Booking system
Easy booking order system. Fast delivery. Good tracking of order. Great communication. Book was superb condition and I love my book. I'm so excited to get into it. Great price. Love the website. Easy to navigate.
31 juillet 2025
Avis spontané
Frustrating support experience
I wanted to purchase a book on Digital Transformation and I received a $5 discount code after I logged but it didn’t apply correctly at checkout. I contacted customer support multiple times, first person (Christopher) straight away dismissed the code and said the code is incorrect, so I share the screenshot before applying code and after applying code, to show the code applied but there was hardly any change in price. But this second person (Jiva) dismissed it and his rationale was the original price is $48.46 and code is applied. So I share the screenshot again this time with original price Christopher comes back and tells me to complete the order first and apply the code afterwards and I will get refund $5, ridiculous, After this I was constantly passed around with no resolution. It felt like no one genuinely wanted to help. Someone even lied to Eve they offered me free shipping.
Eventually, Eve stepped in and offered a generous discount to make up for the hassle, which I appreciated. However, when I tried to offer constructive feedback about the website’s user interface and user experience, she took it personally instead of seeing it as an opportunity for improvement.
Disappointed with the support process overall. Good recovery in the end, but poor communication and unwillingness to accept feedback left a bad impression on me.
Regarding shipping, it said tracked and signed but unfortunately courier signed on behalf there is no reception in the building. This is bad. What if my package was stolen?
I am not sure after this experience if fishpond will be my first choice in the future.
3 star for Eve’s effort
However, team gets 2 stars
And courier service 0 stars
12 juillet 2025
Avis spontané
Delivery problems
Delivery was looking really good but then it turned into total confusion. In the end actual delivery occurred 6 days later than Fishpond emails to me were saying.
18 juin 2025
Best price I could find
Best price I could find, fast and safe delivery, no plastic, cheers
18 juin 2025
Always a good service.
21 mai 2025
There was a delay because you had left…
There was a delay because you had left part of the address out ..but nz post figured it out to get it delivered
26 mai 2025
I recently ordered a book through…
I recently ordered a book through fishpond. It was an easy process, and the book was delivered quickly despite the fact I live rurally. I’ll be back for more.
26 mai 2025
DONT ORDER FROM FISHPOND NZ!!
I posted a review here a month ago hoping to get a response from fishpond NZ regarding 2 books that I ordered 3 months ago as there seems to be no other way to contact them. there online tracking system and there website email contact doesn’t work giving an error message. After posting here ,they replied and I sent them the information that they requested, through this site , but have not yet heard back. still waiting for my books and a message back with a new delivery date.. it seems that they reply on here to show that it’s legit and they trying to fix the issue , but they do nothing about it , I’m so sick of waiting for these books and I don’t understand how they have any positive reviews on here , if I could give them a minus (-)10 , I would . I can’t even get a refund . There is absolutely no way to contact them . If u like throwing away money, order from these guys !! I just want a legit way of communicating with them .. so if u happen to reply this time , please give me an email that works.
16 juin 2025
Avis spontané
Réponse de Fishpond.co.nz
Hi Claudia,
We’re truly sorry for the frustration and disappointment you’ve experienced. We missed your reply last month, and that’s entirely our mistake - I sincerely apologise.
It appears your order was automatically cancelled and refunded due to a payment dispute, which stopped the fulfilment of your books. While that explains why you haven't received your order, it shouldn’t have prevented you from reaching us, and I’m sorry that it did.
I’ve escalated your concerns to my manager, who will be in touch with you today with more details and support.
Kind regards,
Catherine
Fishpond NZ books — the best I know
Huge stocking, reasonable pricing, accurate delivery, no-nonsense service.
22 mai 2025
Fishpond is the best way to buy books.
21 mai 2025
Books are supplied on the door step and…
Books are supplied on the door step and in good condition.
19 mai 2025
It did take a while for my order to…
It did take a while for my order to arrive but fishpond communicated well about delay. Happy with purchase
27 mai 2025
Appreciated being kept informed of delivery date
Appreciated being kept informed of the delivery date of my book order. Easy to order online and very efficient service.
26 mai 2025
Delivery Times - variable.
One book was ahead of time.
Another book (separate order) was shipped from NZ and took about 3+ weeks
26 mai 2025
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