Fitbark Avis 

In reading some of these negative reviews... I can't help but think some is "operator" error....

I have two, 3-year-old, male Silver Labs. I can say whole-heartedly that the battery life is "outstanding"!! It lasts for months. In addition, we live in Florida, and the pups are in the pool daily.... and NEVER an issue (like other trackers that stopped working.)

The accuracy I find to be fantastic. The way they layer the details of information for you is just "awesome". You can view a lot of the information by the hour, day, week, month etc. The more I poked (literally screen tapping) around the app the more little unique features I saw were included... eg. Distance Calibration for your pup.

The Customer Support is OUTSTANDING and second to none. I for the first time, did have a problem with the app not refreshing the data in a while. I messaged them through the app and within 3 minutes my issue was being worked on. They asked me to send some data links for them to review. I did a few things they asked on my end, and they resolved my issue. And in addition, they sent software to stop this from happening in the future. Working great!

They have measures in place that allow me to monitor my dog's calories and set Activity Points so that I can continually get him working towards losing weight. He has Addison's Disease and one of his meds puts weight on him.

This FitBark has been a "life-saver"...AND... a "game-changer" for KonaBear and I.

THANK YOU....FitBark Team!

I like Fitbark because I can always find out where my dog is even when I'm at work.

I love the tracking ability and the health information.

I highly recommend the non-GPS collar modification. I finally feel like I can see realistic data on how my beloved pupper is doing, and it costs nothing monthly. I greatly appreciate the company's honesty and believe that they put care into designing this product. In the future I may upgrade if my finances do.

We’ve had our FitBark for nearly two months and it’s far exceeded our expectations. The battery hasn’t needed charging so far which is terrific. It records our dog’s sleep, activity and exercise flawlessly. The unit is small and fits unobtrusively on her collar - also, the customer service (helping us get used to it) has been the best - they quickly answer any questions and have been so helpful. I only wish we’d gotten this great little product earlier.

Great product and fantastic customer service. Very happy with the purchase and helps my dog hugely true - our walks have got a lot longer!

Can’t complain about the customer service It’s 24/7 but …that just means they will do anything to string you along to not go over the 30 days return period
when I first raised battery issues i.e battery flat after 1 week or less in the beginning
There’s a barrage of IT assistance but no fix to the issue - it’s never ending - do this/ try this.,.
I have 2 dogs and sent 1 FitBark back in the beginning and received a new one but still no fix
Then I get more of …we can fix this but
No fix
Keep I mind no refund after 30 days even if it’s not your issue
Very frustrating and disappointing and out of pocket

We got this just to see how much our Irish terrier runs all day long. The device is very small, fits on her collar and gives us information on her activity and sleep. (The one we have is not a location tracker - requires no subscription.) Customer support is really amazing - quick and thorough. It’s been foolproof so far (2 weeks use) and fun to have.

Great customer service. I always know where Carter and Jenny are located plus their wellness being.

I have been a FitBark customer since March 23, 2017. I have had all 3 FitBark units, used by 2 dogs. The units and the app is progressively getting better, as more functionality is built in. I love using FitBark, previously with an elderly dog, and currently with a high energy puppy. The customer service is fantastic, they are always thriving to figure out any solutions to a problem I encounter. FitBark gives me the peace of mind I need now and in the past. Thank you

Very good at tracking me, not my dog. I had a Fitbark gps for week now. It’s never managed to track my dog unless I was next to him.I couldn’t track him when he went out with his dog walker. I contacted their customer service.
They were fairly responsive at first. They asked me to let them know when I went on a walk, asked me to turn off my Bluetooth and stay out of the safe zone so they could collect data and assess the issue. They told me they were looking into it and would come back to me but didn’t. I contacted them again and they told me they’d be in touch.
I’m pretty sure the tracker they sent me is faulty. I struggle to charge it. I have used a standard Fitbark (no gps) for 5 years. It isn’t easy to charge but I’ve always managed. Not this time.
I’ve also noticed a lag in getting activity information. It wasn’t the case with the old model.
I’m really annoyed and want to return it and get a full refund. I’m waiting to hear from them.

I had a tractive for my outdoor stray cat, and I loved it but the battery only lasted a day. So I got fitbark for extended battery, and I didn’t get any better battery life, it is not tracking very good, and goes offline, so I will be getting rid of the fitbark and will deal with less battery on a far superior device with the tractive. There is no comparison on how much better tractive was than fitbark….

I previously owned a FitBark (old model), lightweight and easy to use, the equivalent of an old Fitbit, so tracking activity (using points, calculated based on how much the tracker shakes) and energy consumed. More recently, I made a fool of myself upgrading to Fitbark GPS. The product performance are terrible. The battery doesn't last long and if you want accurate tracking, it will deplate your phone battery too. The real issue is the tracker itself, with incorrect measurements, and goes offline at random every other day. I had it for three months and been contacting support every other day. Wouldn't recommend it to my worst enemy

Had FitBark for a couple of months. It worked ok. Not as precise of tracking as I would have liked especially to have on our cat but it was ok. Had to switch internet companies and modem. Apparently FitBark isn’t compatible (after much troubleshooting). They refused to refund me the remaining 6 months of subscription even though now the service is literally worthless. It shows the cat all over the neighborhood even though he’s been in the house. The battery constantly drains. Company won’t refund so I’m stuck with a couple more months of worthless service. They have just stopped responding to me and won’t reply at this point. Don’t waste your time and money. There’s better options out there.

FitBark helps us keep tabs on the activity levels of our Mini American Shepherd pups. The GPS model with its locating functionality is reassuring in case they decide to wander off. The FitBark support team is great as well and I would recommend either the GPS or non-GPS model to any dog owner.

Rosemary loves taking me for a power walk - 6-7km - every morning, and she has the time of her life 🎶 fitbark keeps track of

Can I give this tracker a or negative rating? Using their system for several months. I was on The phone with them at least once a week trying to get it to work right and then it would work right and then I would call again with a problem the next week.

Safe zone: Because The area you can save as a safe zone is A circle It does not work well with a Long narrow yard.

Tracking: The system does not have real time tracking. It would let me know that she had left The yard several minutes after she had done so. Sometimes it would tell me that she had left The yard and she hadn't. Very unreliable tracking.

Customer Service: Yes they have great Customer Service. I do not have time to call them every week to get The system to work like it's supposed to!

Durability: The GPS itself seems to be fairly durable. The zip tie is a pack with The system itself are brutal and break easily. When we needed to attach it to the collar using our own zip ties. We discovered this problem when The GPS had fallen off her collar and I needed to roam our to grow over looking for The GPS. Thankfully it still had battery charge to it, but I needed to find it through a 3rd party GPS locator.

I do not understand how this company has gotten such a good rating.

Nothing but kind and helpful customer service. Their tracking device gives me peace of mind and so much health information I didn’t know I needed!

Helping my pups lose a few pounds. Helps our habits with them