The Home Furniture Shop Avis 

Awful awful awful. I think hey have gone bust now

Placed my order 04 October 2023,with delivery date of December, even though was showing as in stock when I made my order.
Since then, I have not heard from Five Noir.
I have continued my payments to DivideBuy inspite of this.
If you go on their website it states they are temporarily closed
Are these people just scammers???

Paid for and never received my item e mailed to ask where it was and no reply I wouldn’t use this company or recommend them or their customer service

I have been holding off writing a review because I wanted to give Five Noir as much of a chance as possible and reasonably to rectify the issues with my order. Unfortunately I am still waiting for the correct table for the order I made in May and have been subject to multiple delayed delivery and lack of communication from Five Noir.
I’m pleased with the sofa set but the table delivered was different to what I ordered and despite trying multiple times to get the correct one delivered, I am still waiting.
The original order itself did take a long time to arrive and itself was the subject of delays to delivery.
I appreciate this is a small company but it is frustrating to have waited so long.

Customer services have generally been helpful and attentive, but have gone silent recently.

Unfortunately I don’t think this experience is uncommon to Five Noir customers

If I could give a zero I would.

Refuse to give refund and don’t even respond.

Stay clear off this company!

Took finance with dividebuy didn’t receive table and chair and finance company still chasing for payment anyone help or know what to do iv been on to them but nothing

Never received our table and chairs paid £1300 and after many promises of delivery we get an email to say go to your bank and claim back from them ! Total con . Don’t trust them

You sent me a email saying you gone into receivership and wasnt getting my table and hasnt even returned my money scammers

Company appears to have gone out of business???

No communication, had to ask for a refund after a few weeks of ordering

Good ppl and nice words, thank you

My order got cancelled because the company is in financial difficulties. I've emailed loads just get an automated answer everything. I'm trying my best since October 11th thus year to get my refund .Still no joy .I actually Emailed them to say sorry to hear your company is in financial difficulties and good luck for future. . .not a happy customer I'm afraid I was so looking forward to my new dining table and chairs in my new home ..I'm frustrated that they are not releasing my refund back to me

After 5 weeks wait thay call me we r bank crafts u call your bank and ask for your muny

1 Star only because i can't rate ZERO.
Ordered Dining Table on 22nd July which was told was in stock. Continually chased them via phone calls and email for delivery date eventually on October 4th received a delivery only to find out completely wrong table had been sent. was then told would be another 6 weeks for the table to be uplifted then receive an e-mail stating they were having finacial difficulties and was to contact my bank and apply for a refund via them. Which is another long drawn out process. DO NOT TRUST this company no doubt will start back up under another trading name

The company are now in financial difficulties and they are unable to fulfil any orders. I have paid for the item but now I need to apply for a refund. I had no communication from them to let me know that this was the case. I had to enquire and chase it up.

I would give a zero if there was one .we ordered a rattan furniture set back in September,we were told four weeks in they were having supply issues and the new date of delivery was the 2nd November.two days before delivery we were informed that five noir was having financial issues and our order was cancelled and to contact our bank for a refund of £1200 we are stilL waiting.we had save long and hard for this and this is how we are treated.i will never trust or recommend this company they are complete rip off merchants .
Do not I repeat Do Not buy from them we are £1200 out of pocket

Firstly, let me just point out that all the 5-star reviews have clearly been purchased, as if you look at the person leaving reviews every single one leaves about 10 reviews about different companies, all 5 stars on or around the same day. Do not believe the good reviews, they are clearly fake. I can't express how bad this company is. If I can stop one person from purchasing from this company, then I’ve done a good deed.

This is the WORST company I have ever dealt with. My partner ordered a corner firepit sofa on 05th August. Received a text stating delivery would be received on 22nd August, no problem. Waited in all day and nothing arrived. My partner (the order was in his name) called them to find out that they had cancelled the delivery, and it was going to be on the 29th of August, no reason given but he was told they didn’t contact us to tell us because they didn’t want to CONFUSE us… sorry what?!

29th August came, no goods arrived. We were then told that they'd arrive on 8th September by pallet delivery, even though we had paid £99 for it to be assembled via their Premier delivery.

8th September came, waited in all day and took the day off work after confirming 3 times with them via live chat it would arrive. Of course, it didn't arrive. We were told that because of the Tour De Britain they couldn't reach us.................right okay.

Finally arrived on Monday 11th September, all looked good until wait.... our SQUARE corner sofa table had a CIRCLE fire pit unit... so obviously, it didn't fit. We are also missing a stool.

Contacted FiveNoir again, they are extremely sorry, and this is a supplier issue (ha of course) and we would receive the replacement goods on 25th September, and they would refund the £99 fee to us straight away. Of course, again, did not arrive.

They finally send the square fire pit a month later. No fixings for the firepit or the glass. The firepit doesn’t hold the flame either, it ignites and then as soon as you let go of the control knob it goes out, I asked them for instructions repeatedly and nothing. Oh, and the replacement stool they sent us, completely different size to the rest. I emailed them and asked them for the fittings and the refund of the delivery fee AGAIN. It’s now been 6 WEEKS of asking continuously and they keep saying the same excuses, issues with the supplier, issues with the warehouse, issues with the courier. Now they are completely ignoring all of my emails. And guess what.. STILL NO REFUND!!

This is honestly the worst company I have EVER come across, do not waste your money as even if you receive the goods, they'll be wrong or damaged.

Never received my order.. Only got an email saying shop closed. This is meant to be a zero star. Up until now I have not received my money back

I have garden furniture from fire noir but my fire pit table has not worked since delivery I have written a review the company contacted me and said will deliver a new one but still haven’t I’m unable to get hold of them I’m still paying through credit company for a table that’s faulty? Very angry just want this situation to be resolved ?