Fix Auto UK - Fix Auto Inverness Avis 

GREAT; ALL DONE FAIRLY QUICKLY, DECENT STANDARD, KEPT INFORMED BY GREAT STAFF.

Long wait for the car to get booked in then date was changed to further away

Great service. We were provided with a courtesy car throughout. Kept updated by Shannon on a regular basis which was helpful. Standard of work was high. Need a small part for the front grille which is easily fitted so told it would be sent out in the post, so hopefully that will arrive and not be forgotten.

I can’t fault the work that was carried out I would have given higher rating but for the time it took 2 months from start to finish I would suggest when you have the parts to do the job then request the vehicle and not take the vehicle and and then wait for the parts to come in also communication was a generic email with the same thing we are waiting for parts I can’t fault the work that was carried out. I would have given a higher rating, but for the time it took—two months from start to finish— I would suggest when you have the parts to do the job, then request the vehicle and not take the vehicle and then wait for the parts to come in. Also, communication was a generic email with the same thing: we are waiting for parts. I had so many of those; they were going into my junk mail!

If I could give more stars I would! Excellent service I cannot thank Shannon enough she went above and beyond to make sure we got the car in and out quickly! The service we received was highly professional understanding and just absolutely brilliant! The work that was done is excellent and thank you to the workshop for this! Excellent service yet again would highly recommend! Shannon especially is an asset to your company!

Completed well on time. Assessment very thorough. Not helpful on courtesy vehicle. Ended up relying on insurance company.

I was nervous coming in as this was the first time I needed any bodywork done to my car. And everyone I spoke to was amazing and so kind! The man who came out to look at my car at first was so chatty really made me relax! and was so informative! And Shannon behind the desk was 10/10. Made me feel so at ease, and was so funny! I was originally quoted 2-3 weeks, but only took 1! So I was even more happy with that! And the car looks like new!

Honestly couldn’t have asked for a better experience! Thank you to you all!

Perfect service, Shannon and the team were fantastic throughout. Truck looks great, very happy!

Lovely service at the reception. Good contact from the team. Very well explained as to what to expect. Vehicle ready to collect 2 days earlier that expected.

The estimator Matt helped me greatly with a small problem with a contrwct car that would have made me have to put in an insurance claim. Instead he spent time and effort to help solve the problem. I no longer need to claim which woild have cost more and more in the long run.
Thank you Matt.

Great service. Kept updated every step of the way. Highly recommended.

I had a great experience at Ashgrove Motor Body Inverness. The whole process went smoothly and quickly. I am very satisfied. Great customer service.

Did not complete part of the repairs shown on their own damage assesment to the Insurance company,damage to a door.
I have the email where they state the repairs were approved,yet now they are claiming the insurance company did not approve this part,this was news to Admiral Insurance when I contacted them.
Will be contacting Mastercard to get my excess refunded as they have not completed the work and also contacting trading standards

Well guess what , you had to take the car back and actually complete the repairs properly.
If you had bothered to check with ourselves or with the insurance company you would have been told how that damage to the door occurred during the accident.

There is no way myself or anybody else I know would put a vehicle near you after this, Ashgrove Body Shop is your franchise in Inverness so steer clear of that.
Unfortunately when dealing with insurance companys you have no choice

Communication was good, Shannon excellent at keeping me up to date.
Took a very long time to repair and the messages that the vehicle was going to be ready starting in early December and I picked it up end of January, that was particularly annoying. Edit: On closer inspection there is a botched wiring loom and a slack bumper, very poor!

The repair was good but the wait for spares was too long. Communication with the customer during the process was generally good. It is a bit confusing to be told that the repair is completed but that my car had to go through QC with no idea how long this would take. For customers who have to come some distance to collect this information would be very helpful.

Spot on service , Shannon was very friendly, helpful & flexible regarding booking in , repair was carried out quickly & to a very high standard - Thanks

Estimate for repairs was 7-10 days now on day 73
Received car back on day 70 and was back in the garage on day 70 then received the car back on day 73 and his back in the garage on day 74

Just one excuse after another was told mid Dec car was in polishing and valet so called next day and was told waiting on parts

Shocking customer service and form email complaint to Tesco insurance has been lodged

Very pleased with repairs received in minor accident,Kept informed of progress when repairs commenced, with the front of house staff very very helpful.

Every was really straight forward- very friendly staff always keeping me updated. More than happy 😊

Collected my vehicle today 23/12/25 the service I received was fantastic,but a special mention to Shannon who was very efficient and polite.