The customer service was amazing. The best that I have experienced since relocating to the UK. They contacted me to arrange a time to drop off the courtesy car and collect my car. The driver was welco... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementCross Street, OL4 1JG Oldham, Greater Manchester, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
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Lisez les avis des autres
Long delay between assessment and repair, but well explained and allowed me to plan better. Courtesy car was as requested. Repair completed ahead of estimate and to a good standard. Lynn kept me well... Voir plus
L'entreprise a répondu
The job was done timely and looking good from outside. Unfortunatelly the joint from the door and the window wasn't properly done, and the rain water get in between the glass and the loose joint.
L'entreprise a répondu
I have just got my car back after someone drove into the side of it , I would recommend Fix Auto they have made a great job of the repairs that were needed, and kept me informed all the way through t... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Atelier de réparation automobile
- Atelier de carrosserie automobile
- Service de débosselage automobile
- Garage automobile
- Prestataire de transport automobile privé
À propos de Fix Auto UK - Fix Auto Manchester East
Écrit par l'entreprise
Fix Auto UK – We're With You Every Step of the Way
When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.
Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.
Why Our Customers Trust Us
⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.
🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.
📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.
🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.
🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.
How It Works:
From the moment you walk through our doors, we take care of everything.
- Assess:
Our specialists assess your vehicle quickly and explain exactly what needs to be done.
- Repair:
Our certified teams get to work using industry-leading techniques and equipment.
- Return:
We keep things moving so you're back on the road as soon as possible, in a car that looks flawless.
Real People. Real Results.
Don't just take our word for it. Our Trustpilot reviews say everything. With tens of thousands of satisfied drivers, you can move forward with confidence.Fix Auto UK. Your car. Your safety. Our promise.
Keeping You Driving Forward
Écrit par l'entreprise
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Coordonnées de contact
Cross Street, OL4 1JG, Oldham, Greater Manchester, Royaume-Uni
- 0161 624 1904
4,9
Excellent
705 avis
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Excellent service from start to finish
Excellent service from start to finish, im very pleased with work they did.
13 mars 2026
Réponse de Fix Auto UK - Fix Auto Manchester East
Good Afternoon
Just a quick thank you for the five stars and great review, it's much appreciated.
Many Thanks
Ed, Fix Auto Manchester East
Réponse de Fix Auto UK - Fix Auto Manchester East
Thank you Neil, much appreciated.
Thanks
Ed, Fix Auto Manchester East
Brill service and excellent quality…
Brill service and excellent quality work carried out to my BMW X1 keeping me informed along the way thank you.
11 mars 2026
Avis spontané
Réponse de Fix Auto UK - Fix Auto Manchester East
Thank you for your fantastic review! We're really pleased to hear that you were happy with both the service and the quality of the work carried out on your BMW X1. Keeping our customers informed throughout the repairs process is something we take seriously, so its great to know that made a difference to your experience.
We truly appreciate you taking the time to share your feedback and we'll be sure to pass your kind comments on to the team.
Thanks again for choosing us, and if you ever need us in the future we'll be more than happy to help, 🚗✨
- The Fix Auto Manchester East Team
Réponse de Fix Auto UK - Fix Auto Manchester East
Hi Paul,
Thank you for taking the time to leave us such a great 5-star review. We're really pleased to hear that you were really pleased to hear that you were happy with the communication throughout your repair process, as keeping our customers informed is something we take pride in.
We appreciate your feedback and your support, and if you ever need us again in the future we'll be more than happy to help.
Kind regards,
The Fix Auto Manchester East Team 🚗
Great repair. Highly recommended.
Great repair. Car was as good as new. Estimated two weeks, took 1.5 weeks. Also came back cleaner than a Nuns knickers, inside and out.
26 février 2026
Réponse de Fix Auto UK - Fix Auto Manchester East
Hi LT,
Thank you for the brilliant review! We're delighted to hear the repair had your car looking as good as new and that we managed to beat the estimated timescale too.
And we have to say, "cleaner than a nun's knickers" might be on of the best descriptions of our valeting team's work we've heard yet - they'll be very proud with that one! 😄
Thanks again for taking the time to leave such a great review. We really appreciate it and hope you enjoy being on the road.
All the best,
The Fix Auto Manchester East Team 🚗
Very professional company
Great repairs completed to a highly professional standard. Staff were very courteous to deal with.
Recommended.
26 février 2026
Réponse de Fix Auto UK - Fix Auto Manchester East
Good Morning Mr Lowe
Thank you for taking the time to write us a review and the five stars.
All our staff work very hard to ensure everything is a smooth as possible and great feedback like this makes it very worthwhile.
Many Thanks
Ed, Fix Auto Manchester East
Good communication re the collection of…
Good communication re the collection of the car. Collection driver was on time and I was kept updated throughout the repair process. A quick call from them to advise the car was ready and it was a very easy and quick collection this morning.
5 mars 2026
Réponse de Fix Auto UK - Fix Auto Manchester East
Thank you for your great review, Mr Read. We're really pleased to hear the collection ran smoothly and that you felt well informed throughout the repair process.
Its fantastic to know the communication and quick turnaround made everything easy for you. We'll be sure to pass on your kind comments on to the team.
Thank you for choosing Fix Auto Manchester East
Kind regards
The Fix Auto Manchester East Team 🚗
Brilliant service
Brilliant service! The communication is some of the best I’ve ever had with any organisation. A massive thanks to the entire team, particularly Lynn and Terry. My car was returned absolutely immaculate, I’m thrilled. Top notch!
5 mars 2026
Avis spontané
Réponse de Fix Auto UK - Fix Auto Manchester East
Thank you so much for your fantastic review. We're absolutely delighted to hear that you had such a positive experience with us and that the communication throughout the process stood out to you.
Lynn, Terry and the whole team will be really pleased to know their efforts made such a difference. It's great to hear your vehicle was returned to you immaculate and that you were thrilled with the result.
We really appreciate you taking the time to share your feedback and for trusting us with your vehicle.
Kind regards
The Fix Auto Manchester East Team 🚗
Fully updated at all times during repair
3 mars 2026
Réponse de Fix Auto UK - Fix Auto Manchester East
Good Morning Mrs Haynes
Thank you for the five star review.
Many Thanks
Ed, Fix Auto Manchester East
Réponse de Fix Auto UK - Fix Auto Manchester East
Hi Robert
Thank you for the review, much appreciated
Thanks
Ed, Fix Auto Manchester East
Great service and communication from…
Great service and communication from start to finish. Lauren and Linda were really helpful and kept me up to date on progress. Looks like a brand new car following repairs!
27 février 2026
Réponse de Fix Auto UK - Fix Auto Manchester East
Hi Marie
Just wanted to say a quick thank you for the great review and the five stars, it's much appreciated.
Many Thanks
Ed, Fix Auto Manchester East
Great work and fast turnaround! Fix Auto is a solid choice.
The Highlights:
Speedy Turnaround: I was impressed that they completed the repairs in less than a week.
Communication: They kept me well-informed throughout the process, so I was never left wondering about my car.
Repair Quality: The actual repair work was great, my car looks back to its original state.
The "Extras": My car was returned to me very clean, which is always a nice touch after it's been in the garage.
The Minor Setback:
The only reason I’m not giving a full 5 stars is due to some residue left on the seats, I assume from the cleaning products used. There was a small drop on the front passenger seat, but the rear driver’s side seat had quite a bit more. It’s taken a fair amount of elbow grease to get the marks out of the back seat.
Overall: If you want fast, professional repairs and great communication, Fix Auto is a solid choice. Just give your upholstery a quick once-over when you pick it up!
26 février 2026
Avis spontané
Réponse de Fix Auto UK - Fix Auto Manchester East
Hi Samuel,
Thank you for taking the time to leave such a detailed review - it's genuinely appreciated. We're really pleased to hear you were happy with the speedy turnaround, the level of communication throughout, and most importantly the quality of repair. Getting your vehicle back to its original condition is always our main goal, so it's great to know we delivered on that.
We're also glad you noticed the extra touches like returning you car clean - although it sounds like our cleaning products got a little too comfortable on the seats and didn't quite leave when the were supposed to!😅 That's certainly not the standard we aim for, and we appreciate you pointing it out. We'll be feeding this back to the team to make sure more care is taken moving forward.
Thank you again for your kind words and honest feedback - it really does help us improve while also recognizing what we're doing right.
We hope to welcome you back in the future
(with a spotless interior next time!).
- The Fix Auto Manchester East Team 🚗
Fix Auto Manchester East
Obviously it’s never great to have to have gone to Fix Auto in the first place, of course it means a bump. Particularly it was my first bump i’ve had driving so I was a bit clueless on what to do and also what to expect. Fix Auto called me up sooner than expected (my insurance told me it would be within 48hrs, it was within 6 hours), from here communication was great. I work in the town centre and the guys at Fix Auto got in early upon both drop off and collection to assist me in getting to work on time, no questions asked they just offered! Communication through was absolutely great with email, text, and call updates over the few days my car was with them.
Would highly recommend Fix Auto Manchester East as I was put at ease through what could have been quite a stressful experience :)
19 février 2026
Avis spontané
Réponse de Fix Auto UK - Fix Auto Manchester East
Thank you so much for your lovely review, Katie
We really appreciate you taking the time to share your experience, especially after your first accident - we know how stressful and uncertain that can feel. Its great to hear the team were able to contact you quickly, keep you well informed, and support you around your work schedule.
We always aim to make the process as smooth and reassuring as possible, so its brilliant to know you felt at ease throughout.
Thanks again for your recommendation - It genuinely means a lot to the team!
All the best,
The Fix Auto Manchester East Team 🚗
Brilliant I couldn’t be more happier my…
Brilliant I couldn’t be more happier my car looks brand new again thank you so much
25 février 2026
Réponse de Fix Auto UK - Fix Auto Manchester East
Hi Kim,
We're so happy to hear that your car looks brand new again. We appreciate you taking the time to leave us this fantastic review.
Many Thanks
Ed Gore, Fix Auto Manchester East
Audi Smart Repair
From the inital check by Ed through to drop and repair, the team kept me fully upated, the car was repaired and back with me in the timeframe stated. The work was completed to a very high standard with and came with an Audi guarantee, highly recommended.
13 février 2026
Réponse de Fix Auto UK - Fix Auto Manchester East
Thank you for your fantastic review.
We're really pleased to hear that from your initial check with Ed right through to completion, you felt fully informed and fully supported throughout the process. Delivering clear communication alongside high-quality repairs is something we take great pride in.
Its great to know your vehicle was returned within the agreed timeframe and to such a high standard. Your recommendation means a lot to the whole team.
We truly appreciate you taking the time to share your experience and look forward to assisting you again in the future.
- The Fix Auto Manchester East Team 🚗
Réponse de Fix Auto UK - Fix Auto Manchester East
Hi Hayley
Thank you for taking the time to write us such a lovey review, it's much appreciated by the team.
Many Thanks
Ed, Fix Auto Manchester East
Fixed the issue promptly
Fixed the issue promptly.
Car was well assessed and maintained.
13 février 2026
Réponse de Fix Auto UK - Fix Auto Manchester East
Thank you so much for your review, Sriteja!
We're really glad we could get everything sorted quickly for you and that you felt your car was properly looked after. That's exactly the level of care we aim to give every customer.
We really appreciate you taking the time to share your experience, and we're here anytime you need us in the future.
- The Fix Auto Manchester East Team 🚗
Professional staff and service
Professional staff and service. High quality repairs and communication
13 février 2026
Réponse de Fix Auto UK - Fix Auto Manchester East
Thank you, Ian , for your great feedback.
We're pleased to hear that you found both our team and service professional, and the quality of repairs and communication met your expectations. Delivering a high standard across both workmanship and customer care is something we take pride in.
We appreciate you taking the time to share your experience and look forward to assisting you again in the future.
- The Fix Auto Manchester East Team 🚗
Réponse de Fix Auto UK - Fix Auto Manchester East
Good Morning Mrs Temperley
Just wanted to write a quick note to thank you for your kind words and the five star review, it's much appreciated.
Many Thanks
Ed, Fix Auto Manchester East
Poor communication and rude and…
Poor communication and rude and aggressive management
The vehicle was recovered to this garage following on from a non fault accident
The engineer from the insurance provider and the garage disagreed relative to the course of action for the repair the garage failed to do the repair required meaning the vehicle had to be moved to a more competent facility to carry out the repair on my comprehensive insurance policy.
My advice based on my contact with this garage is to avoid them at all costs as the management who are new are rude and totally unprofessional
Further comment following on from the garages reply below
An absolutely hilarious reply from ed at fix auto and if you believe shouting at a customers parent and screaming is an appropriate way to do business then we wish you well for the future.
Your inspection is noted however it’s a poor show when an accident repair garage refuses to repair accident damaged vehicles and it’s really not for you to suggest in your reply or to comment how two contracting parties settle a contractual agreement. You are not a party to that contract in any way.
You failed in your part to do your job and at the same time provided extremely poor customer service which is the reason for the review. That is in no way a disingenuous review. Backpedaling on your part in response to the review is nothing but petty
An apology for the shouting would have perhaps been a more professional response especially as you didn’t even check if you were speaking to the right person before you launched into your threatening verbal attack.
And please also note the car was provided to the insured and policyholder who is an 18 year old and your member of staff on delivery told her to treat it as her own until hers was repaired which means she is able to drive it around as she would have done in her own vehicle but for a non fault accident.
Again I repeat the review the customer service is shocking the staff are rude and clearly do not wish to acknowledge or accept when things go wrong on their part.
And finally no you didn’t return my daughter’s vehicle to her today which is wholly inaccurate information on your part, I suspect so you can try and charge for storage for a vehicle your not storing? I’d suggest you stop posting inaccurate information in a public forum there is a clear paper chain and this is inaccurate recollection on the part of fix auto. Your conduct has been reported to the insurer who is the paying party with a clear timeline and details of the above poor customer service which does nothing but reflect on the uk wide business
Not under new management?
I’m fully aware of franchise manager Brian’s sudden passing which clearly has impacted on record keeping and phone skills of the staff as demonstrated above as you can’t even record correctly what’s happened at your end.
This clearly places you under new management within the east Manchester franchise.
19 février 2026
Avis spontané
Réponse de Fix Auto UK - Fix Auto Manchester East
Good Afternoon Michelle
Thank you for taking the time to write us a review, we welcome all feedback even if not positive as it helps us improve.
Unfortunately, in this instance your account is somewhat disingenuous and, in several area, completely false.
After being notified by your accident management company of the accident we arranged with you a convenient time for us to collect your car. On inspection by one of our damage assessors, he noticed that it had been poorly repaired previously, which we referred to the insurance engineer on how they wished us to proceed. The engineer advised that due to the very poor condition of the car they would not authorize any repairs and the car should be returned to you and no work carried out. There was no disagreement and we were in total agreement with the engineer.
The car has not gone to another garage (competent or otherwise), as it will, in all likelihood, be dealt with on a cash in lieu of repairs basis. In fact, we delivered it back to your home address.
The issue at the heart of this is the refusal by yourself to return our courtesy car and your insistence that we could not have it back for several weeks, indeed you wanted your 18 year old daughter to take it away for a week’s holiday!
In all dealing with you we have acted politely and professionally and I feel that it was more the message that you did not like not the way it was delivered.
Happy to discuss this further should you wish.
I would also add that we are also not under new management.
Kind Regards
Ed, Fix Auto Manchester East
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