Very pleased with the excellent accident repair perform by Fix Auto. My car, although driveable, was collected by a recovery truck and was checked for any non-accidental damage prior to collectio... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Due to the accident my car had to be repaired. Insurance company pointed Fix Auto as approved repair centre. Staff from Fix auto contacted me organised pick up the car and kept me informed on repair p... Voir plus
L'entreprise a répondu
After having a non fault accident I was nervous about having to deal with my car repair however from the minute Fix Auto Rochester took my car the whole process has been quick, seamless and stress fre... Voir plus
L'entreprise a répondu
Great service from start to finish very easy to deal and went above and beyond my car was in for repair due to hit and run but while in for repair my MOT was about to run out so they arranged for this... Voir plus
À propos de l'entreprise
- Atelier de réparation automobile
- Atelier de carrosserie automobile
- Service de débosselage automobile
- Garage automobile
- Prestataire de transport automobile privé
À propos de Fix Auto UK - Fix Auto Rochester
Écrit par l'entreprise
Fix Auto UK – We're With You Every Step of the Way
When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.
Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.
Why Our Customers Trust Us
⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.
🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.
📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.
🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.
🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.
How It Works:
From the moment you walk through our doors, we take care of everything.
- Assess:
Our specialists assess your vehicle quickly and explain exactly what needs to be done.
- Repair:
Our certified teams get to work using industry-leading techniques and equipment.
- Return:
We keep things moving so you're back on the road as soon as possible, in a car that looks flawless.
Real People. Real Results.
Don't just take our word for it. Our Trustpilot reviews say everything. With tens of thousands of satisfied drivers, you can move forward with confidence.Fix Auto UK. Your car. Your safety. Our promise.
Keeping You Driving Forward
Écrit par l'entreprise
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Coordonnées de contact
Main Road, Chattenden, ME3 8LL, Rochester, Kent, Royaume-Uni
- 01634 253211
4,7
Excellent
506 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
It is a really great bodyshop
It is a really great bodyshop. Ian is a very good manager and Holly is really good receptionist! They saved our family holiday! Fantastic job and professional!
8 juillet 2024
Réponse de Fix Auto UK - Fix Auto Rochester
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, please stay safe, from all the team @ Fix Auto Rochester.
Good repair but communication with customers could be improved
Good points:
Collected & returned car from/to home.
The lady & chap who collected were very friendly, pleasant & approachable, & talked through everything.
Car was given a clean too, which wasn't expected (although the boot was missed).
Bad points:
Despite making it clear at the time of collection that communication should be by text or email only, which the lady noted on the collection paperwork, Fix Auto always insisted on calling. This was inconsiderate, inconvenient & intrusive during the working day &, in general, rather irritating.
A list of updates appeared on the app very quickly but, after that, it was never updated, so it wasn't very useful for monitoring progress. Would have much preferred the app to be maintained, rather than getting numerous phone calls that couldn't be answered (due to being at work & not able to make or receive personal calls).
The only thing that changed often on the app was the stated location of the car. According to the app, it bounced frequently between the Chattenden & Aylesford sites, even though it transpired that the car was taken initially to the Chattenden site for the damaged to be assessed, but then taken to the Rainham site where it stayed for the rest of the time. Very disconcerting & not great for customer reassurance, especially when, after querying the first 'move', the manager said they had no idea why the app was showing the wrong location (& didn't seem very bothered that it was incorrect).
28 juin 2024
Réponse de Fix Auto UK - Fix Auto Rochester
Thank you for taking the time to do a review on Trustpilot. We're really pleased you mainly had a good experience, but can only apologise for the confusion in the communication method. Thank you again, please stay safe, from all the team @ Fix Auto Rochester.
We were updated regularly on the…
We were updated regularly on the repair. When it was compleat the car was delivered to my home. Everyone I deal with was polite, helpful and friendly. Repair was excellent.
26 juin 2024
Réponse de Fix Auto UK - Fix Auto Rochester
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, please stay safe, from all the team @ Fix Auto Rochester.
Insurance repair.
Kept us informed, good service & pleased with the quality of the repair.
25 juin 2024
Réponse de Fix Auto UK - Fix Auto Rochester
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, please stay safe, from all the team @ Fix Auto Rochester.
Top notch 100%…
My all round experience has been amazing .Everybody I came into contact with were friendly,helpful and knowledgeable.When they say they will do something it is done .Very much a Top Notch customer service which is a very rare thing these days.I would wholeheartedly recommend them 100 %.
26 juin 2024
Réponse de Fix Auto UK - Fix Auto Rochester
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, please stay safe, from all the team @ Fix Auto Rochester.
Amazing garage
Amazing garage, extremely helpful & friendly staff, kept me up to date every step of the way, & done an amazing job on the repair. Would highly recommend
12 juin 2024
Réponse de Fix Auto UK - Fix Auto Rochester
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, please stay safe, from all the team @ Fix Auto Rochester.
I’m very happy with my experience Fix…
I’m very happy with my experience Fix Auto. From start to finish I was kept informed of the progress of the repair and the ladies on the telephone were friendly and helpful.
10 juin 2024
Réponse de Fix Auto UK - Fix Auto Rochester
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, please stay safe, from all the team @ Fix Auto Rochester.
Great service
Great service friendly staff, would definitely recommend them.
10 juin 2024
Avis spontané
Réponse de Fix Auto UK - Fix Auto Rochester
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, please stay safe, from all the team @ Fix Auto Rochester.
Prompt & efficient service regular…
Prompt & efficient service regular updates work completed before suggested time
31 mai 2024
Réponse de Fix Auto UK - Fix Auto Rochester
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, please stay safe, from all the team @ Fix Auto Rochester.
Excellent service and good job done…
Very efficient and good service plus excellent job done.
7 juin 2024
Réponse de Fix Auto UK - Fix Auto Rochester
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, please stay safe, from all the team @ Fix Auto Rochester.
Excellent service from start to finish
Excellent service from start to finish. Very friendly and caring staff. Car returned spotless. Thank you for the lovely quick turnaround.
29 mai 2024
Réponse de Fix Auto UK - Fix Auto Rochester
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, please stay safe, from all the team @ Fix Auto Rochester.
Car looks amazing done in a timely…
Car looks amazing done in a timely mater staff really perlite and helpful
3 juin 2024
Réponse de Fix Auto UK - Fix Auto Rochester
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, please stay safe, from all the team @ Fix Auto Rochester.
Réponse de Fix Auto UK - Fix Auto Rochester
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, please stay safe, from all the team @ Fix Auto Rochester.
Rapair is amazing they always update…
Rapair is amazing they always update you the progres of repair.
15 mai 2024
Réponse de Fix Auto UK - Fix Auto Rochester
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, please stay safe, from all the team @ Fix Auto Rochester.
Excellent service and very friendly.
1 mai 2024
Réponse de Fix Auto UK - Fix Auto Rochester
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, please stay safe, from all the team @ Fix Auto Rochester.
Fix Auto repair Rochester I would highly recommend. They were very professional and…
They were very professional and friendly from the time that my car was collected for repair to the time it was returned 1 week later.
19 avril 2024
Réponse de Fix Auto UK - Fix Auto Rochester
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, please stay safe, from all the team @ Fix Auto Rochester.
Réponse de Fix Auto UK - Fix Auto Rochester
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, please stay safe, from all the team @ Fix Auto Rochester.
satisfactory service
26 avril 2024
Réponse de Fix Auto UK - Fix Auto Rochester
Thank you for taking the time to do a review on Trustpilot. Your comments are very welcome and will be passed onto all those involved. Thank you again, please stay safe, from all the team @ Fix Auto Rochester.
Good customer service and repair was quick
Really good repair job, had a small issue and struggled with communication at first but then the manager was able to contact me regarding this issue.
I would recommend calling to get in contact with the team, I unfortunately teach so can't call during the day.
Really lovely customer service from Holly and her colleagues.
19 avril 2024
Réponse de Fix Auto UK - Fix Auto Rochester
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, please stay safe, from all the team @ Fix Auto Rochester.
Everyone was extremely helpful
Everyone was extremely helpful, from my first contact through to the delivery of my repaired car.
26 mars 2024
Réponse de Fix Auto UK - Fix Auto Rochester
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, please stay safe, from all the team @ Fix Auto Rochester.
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