Fix Auto UK - Fix Auto Swansea West Avis 

Repair was carried out to a high standard and communication was good and reception staff couldn't have been more helpful

The finished repair was first class but the time it took to go from estimate to the completed work was not good .It would appear too much work was taken on without sufficient staff to under take the work.

Company provided good communication at all times regarding my repair. A courtesy car was promptly delivered to my home. My car was also collected by the company because it was unsafe to drive. The reception staff were friendly and helpful at all times. The repair was delayed by availability of parts but this was communicated to me by reception staff and I was also contacted by repair technicians to update me. When collecting my vehicle I was given a full explanation of all work carried by the assessor who also explained about the warranty and reassured me that any any issues that occured following their work would be dealt with as as a priority. The only negative I had regarding the whole experience with Fix Auto was, that when I enquired about breakdown cover for the courtesy vehicle, I was told that there was no breakdown cover so this would need to be covered by my personal policy, which luckily for me covers any vehicle I drive, but this might not be the case for other customers. They did however apologise and recognised that this was an issue that warranted looking at.

Keys were locked away on day of pickup otherwise would have been 5 star

A fantastic team that is incredibly helpful, efficient, and genuinely passionate about what they do.

I had an accident not my fault van man so my insurance put me in touch with fix auto from the start I could not ask for better service and a friendly service from them explaining what was going to happen with the repair to hopefully how long my car would be in for repair and when I got back my car back the repair engineer when over the car with me saying how it when
The car looked better then when I bought it I was well pleased

lovely staff the girls on the front reception was amazing and the work shop manager kept me updated on the progress of my vehicle

Fantastic and quick service

Helpful front office staff who responded quickly to my queries
Clean welcoming reception area
Mechanic was very accommodating and came to assist when the battery in my car was flat.

Overall excellent customer service.
One point to note was I had a long wait between the damage happening and it actually going in for repair but to be fair the damage was extensive but not urgent.

Exceptional service, kept updated throughout the process and the team have completed an amazing repair. Dealing with a new BYD was challenging, but they went above and beyond.

Fix Auto kept me fully updated throughout. Staff were very helpful and supportive. Job was done quickly and information provided was thorough and detailed.

Aiyana was most helpful when liaising to organize a date/time for repairs.
I was informed through Watts App initially that my car would be ready on Monday 27th April but I didn’t receive any more information and had to message Fix Auto on Wed 29th for update. The car was returned on Friday 1st May.
The pick up / delivery pair of drivers were pleasant and seemed efficient.
The repairs were fine and the car was returned cleaner than it was delivered to you.
Thank you

They were prompt, polite and friendly in all the contact we had with them. They were helpful and kept me informed at each stage of the process. And the work that did on the car appears to be pf a high standard.

Great customer service and my car looks like it hasn’t been in a crash

Incomplete insurance repair and patched up expensive headlamp. insisted car be taken or storage charges. Three delivery dates given, waited in twice, cancelled last minute. Headlamp not adjusted properly, had to pay to have adjusted. Car not repaired properly per the CRA2015. Very disappointing. Aiyana, however, was very helpful.

I found the company to be very efficient and clear in their booking and communications. I was very satisfied with the service they provided.
The one problem I had was on the return of my car I found all the wires unplugged from my dashcam and it left at a tilted angle, as if little care was taken pulling out the wires. This DESPITE my unplugging the power feed in the presence of their representative on handing over the car.
If customers property is interferred with, it should be returned in the state it was originally in.

Very helpful staff very quick with repairs nothing was to much trouble explained all the work that they done

Lovely customer service from the team in the office and a prompt repair, done perfectly.