Fixheadphones Avis 

Excellent comms, simple to use service, and high quality repair. Very happy

Swift service, really pleased with the repair. Good comms with the business too. Thanks 😁

I highly recommend this company. The quality and speed of service were both excellent. My headphones look like new. Great value, too. I wish all companies were this good.

Wrong product was sent (battery)

They sent me the incorrect item - they did dispatch a new one the same day however they asked me to pay to return the wrong one they sent.

They did say they would refund me the cost of postage, but I would have much rather liked a pre-paid postage that I could have printed out as I do not ever have stamps at home (this is what they suggested I use).

I will be potentially updating this review based on receipt of the correct item or not.

***Updated review 04/11/2025***

The company reached out with a clear and thoughtful explanation, which I really hugely appreciated. I fully support small businesses and am always conscious of how much impact a negative review can have, so I make a point of hearing their side.

While the issue was resolved quickly, I did have to call, push for a proper postage label (they initially expected me to use my own and reclaim it), repackage the item, and send it back. It’s a shame I had to leave a Trustpilot review to get the kind of feedback I got, but I’m glad it prompted a proper response.

Overall, they clearly listened to what I said, and I’m much happier to have a well-thought-out reply – it makes it easy to see why so many reviews are 5 stars. I’m considering updating this to 4 stars, but its still a little fresh, so that probably won’t happen for a week or so while I reflect (pretty sure I will though).

Excellent Service, nearly 8 year old headphone as good as new looking. Highly recommend.

Well my first time using this company is nothing short of outstanding.
Very quick turnaround of repair and return, and I’m pretty sure they also changed the other ear pad as well.
No wonder you guys get 5 star reviews, well here’s another one to add to the pile.
Will highly recommend to anyone who needs headphones repairs
10/10 guys

Very quick service and great quality. So glad to find a service to fix the ear pads of my old headphones rather than replace them entirely. Would definitely recommend!

Great and quick service!
Easy process and all is tracked so that updates are received every step.
Will definitely recommend to my friends and family.
The headphones work like as brand new.

Very quick repair - website very good for selecting the repair you require, and I think very reasonable cost. Highly recommended

I cannot recommend this company highly enough. The ear pads on my white Beats Solo 3 wireless headphones were flaking and crumbling, not a good look!

Instead of buying some new headphones I gave Fixheadphones.co.uk a go. Sent them on Monday returned with beautiful brand new ear pads all fixed and working by Thursday!

Excellent service, cheap price and compared to a brand new set of headphones a very cheap price and fast turn around. One very happy customer indeed, thank you!

Absolutely brilliant, turn around time was quicker than I thought, the whole process was smooth. Louis is quick to respond and help, answered all my questions. I thought my headphones were unfixable so really happy with the outcome, literally good as new. Thanks

Great service to replace the ear pads on my Sennheiser Momentum 2 headphones. Very easy to return them and kept me informed all the way along the process. Returned in about a week, now good as new and one more thing not heading to landfill.
Can’t recommend highly enough.
Man thanks.

Great company. Fixed my beats headphones. Really fast and efficient service.

Was very very sceptical about this company first as had to pay up front but took the chance as had try to replace the battery in my headphones three times buying from Amazon every time but the batteries were not holding or taking a charge.

Must say I was very impressed as the email confirmations were spot on and even when I realised that I had put the wrong address for delivery they changed that with no trouble, the time frame given was spot on and when I got them back the were well packaged and worked fine. Wish I had gone to these in the first place and if they need repairing in the future then I will definitely get in touch

So I want to be transparent about my experience.

I had two inside cracks on my beats studios 3s and needed them replaced. I was quoted and sent my headphone's in. They returned but a month or so later they cracked again. So I sent them in again under the warranty. They fixed them again but there was a slight issue with a inside casing that was loose.

After a back and forth via email. We came to a conclusion that they needed more work. I sent them in again and it was ok, but not quite right.

This review isn’t to shame them but to highlight that they were accommodating every time and made the effort to correct the issue. They then sent them back and they were in amazing condition. Like brand new.

All in all. They are a trust company and Louis (who lm assuming is the boss) made all the necessary efforts to correct all issues. Would use them again for sure. Dex 🔥

Great communication focused on supporting an effective repair at an affordable price.

Their integrity was demonstrated by confirming external cable problem, not internal headphone problem. A refund was duly authorized.

Through their support, headphones destined for recycling have been given a new life!

Tremendous service and highly recommended.

highly recommend. first class comms, explanations and super fast turn around too and OMG my beats are back better than before 😍😍🥳🥳

I sent my Bose headphones to have the ear pads replaced. Lewis fixed them very quickly and they look so much better now. A very smooth service and highly recommended.

I found these guys Fix Headphones.co.uk on a random search and so so glad I did, I got quoted £20 to replace the ear pads on my bose headphones once I ordered the overall cost including return post was £30, parcelled up my headphones once Friday 26th September and got them back on Wednesday 1st October looking like new, absolutely delighted with the quality of the repair & the customer service was second to none, kept informed every step of the way from the guys receiving my headphones to them being posted back. Will most definitely be using these guys again & wouldn’t hesitate in recommending them.

Quick service and very happy with the fix! Saved me buying a new pair of wireless headphones as Im very attached to my headphones. Can't live without my music!
Very quick turnaround; Less than 7 days! Can't fault that! I highly recommend for anybody having audio issues with their Beats