Came across Fiximer by chance and wanted to redo our stairs. They were very helpful dispatch quickly and excellent communication. Checked our delivery when it arrived and we were so pleased with the... Voir plus
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Lisez les avis des autres
Products are perfect, exactly how described and very well wrapped for protection of delivery. We made a mistake with our online order, but 1 phone call and everything was rectified quickly. I woul... Voir plus
Fantastic product, pretty easy website to use, although a bundle option suggesting items you might need would be helpful (as we’d missed a few things which held up our installation). However, the prod... Voir plus
The service was first class and the product arrived as per schedule in very good packaging ensuring there was no damage to any of the items. On checking the product there was no issues which was as e... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
*Best quality oak stair parts, *Internal joinery components in oak, *Staircase renovation components, *Competitive prices, *Nationwide delivery, *Manufactured in UK, *Professional advice, Excellent customer service, DIY friendly.
Coordonnées de contact
Unit 36 Leger Business Park, Churchill Road, DN1 2TF, Doncaster, Royaume-Uni
- 01302965390
- sales@fiximer.co.uk
- fiximer.co.uk
4,7
Excellent
859 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 11 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great service and product
Great service and product. All came well packed and undamaged. Thanks
11 mai 2025
Réponse de FIXIMER
Hi Doug, thank you so much for your 5-star review. We appreciate it. Regards Angie
Oak shelving
Beautiful oak product. Great service. Quick delivery. Would highly recommend.
10 mai 2025
Réponse de FIXIMER
Hi Jason, Thank you so much for your 5-star review. We appreciate it. Regards Angie
Réponse de FIXIMER
Hi Gareth, Thank you so much for your 5-star review. We appreciate it. Regards Angie
POOR EXPERIENCE
Let me start with delivery. I was told the items would be delivered on Tuesday, which worked well for us. However, we experienced multiple delays and were given unclear information about the status of the delivery. Despite numerous attempts to contact the delivery service, the items were delayed again. We understand that postage companies can experience delays during peak times, but this was not communicated to us. One issue was that the items couldn't fit in the lorry, then the next day, the van couldn't get to our house, which is hard to believe as it's a standard-size road and the driver on Friday managed fine, This was not communicated to us at the time but instead was used as excuses when questioned. The items finally arrived on Friday, but they were damaged. We are awaiting a response and will update this review accordingly.
9 mai 2025
Avis spontané
Réponse de FIXIMER
Hi Jasmine, firstly, let me start by apologising on behalf of Fiximer and our courier company for the service and experience you have received. I understand how frustrating this must have been for you. This service is not up to our usual high standards. Please let me know if you need further help or experience further issues. I am happy to help.
Kind regards Angie
Quality and rushed an additional order…
Quality and rushed an additional order out when I needed an additional step
14 mai 2025
Réponse de FIXIMER
Hi James, Thank you so much for your 5-star review. We appreciate it. Regards Angie
Great Experience
Great Experience
My order arrived in good time and well packed. The videos explaining how to do the stair work are both helpful and detailed.
1 mai 2025
Réponse de FIXIMER
Hi Elliott, thank you so much for your 5-Star review. We appreciate it. Regards Angie
Not received order yet will write a…
Not received order yet will write a review when I receive my products, very helpful on phone a nice friendly service
28 avril 2025
Réponse de FIXIMER
Hi Andrew, did you receive your order, and was everything ok with it? Kind Regards Angie
Easy to order from website and prompt…
Easy to order from website and prompt delivery. But would have liked an email to say when delivery was expected rather than just turn up.
26 avril 2025
Réponse de FIXIMER
Hi Huw, thank you do much for your 5-star review. We appreciate it. Regards Angie
10/10
10/10. Excellent products, delivery was good and within their advertised timeframes for each of my orders I have placed with them. Customer service was brilliant, quick and effective at answering my queries. Would recommend to friends / family and will be returning in the future for any future products I require.
26 avril 2025
Réponse de FIXIMER
Hi Joss, thank you so much for your 5-Star Review. We appreciate it. Kind Regards Angie
Great service the women I spoke to in…
Great service the women I spoke to in sales was very helpful and quick delivery
23 avril 2025
Product as described came in time frame…
Product as described came in time frame given.
24 avril 2025
Réponse de FIXIMER
Hi Selwyn, thank you for your 5-star review. Regards Angie
Great products and great company to…
Great products and great company to deal with. Helpful staff and swift dispatch
29 avril 2025
Avis spontané
Professional and quick service
Professional and quick service. Very good contact.
24 avril 2025
Avis spontané
Excellent service
Came fully protected in beautiful condition will do the job perfectly it’s just down to me now but the videos will help as they are very informative well done
17 avril 2025
Réponse de FIXIMER
Hi David, Thank you so much for your 5-star review. I am pleased you find our videos informative. It's great feedback Regards Angie
The handrails are sturdy and attractive…
The handrails are sturdy and attractive in natural oak. Being picky, I would have appreciated them being even smoother.
15 avril 2025
Réponse de FIXIMER
Hi Helen, thank you for highlighting this issue. I apologise that your item did not meet our usual high standards and was not delivered in optimal condition. It should have arrived fully sanded and smooth. Please email me your order number, and I will look into this further. My email address is sales@fiximer.co.uk. I look forward to your response. Kind regards, Angie
This is the second set of stairs I’ve…
This is the second set of stairs I’ve had from fiximer they are great quality, fairly easy to install and look amazing and a lot cheaper than new oak stairs
23 avril 2025
Réponse de FIXIMER
Hi Steven, thank you for your 5-star Review. I am pleased you are happy with the quality and price. Regards Angie
Delivery service is not up to standard.
Delivery service is not up to standard.
Products and value for money it brilliant.
23 avril 2025
Good high quality materials
Good high quality materials. Fast delivery. Professional advice
22 avril 2025
Réponse de FIXIMER
Hi Edwin, thank you for your 5-star review. It is greatly appreciated. Regards Angie
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