Fixmywatch Avis 2 489

Usual service, never disappointed

Having just received my Longines watch back from a full service I was so pleased with the result. It was well worth the cost to have a timepiece which kept time and was bright as new. I was kept informed throughout the process.

Speedy service. Kept me informed when the watch was received by them, when the work was completed and when it was being returned. Excellent. Will use again.

Quick, efficient & very convenient.

Terrible service, my watch was returned not working, after being told to wait a day to see if it started ticking again!!! I returned it. My Watch was away for about a month before being returned working. I complained and they accepted the service was unacceptable, I asked for compensation instead of warm words two and a half months later they have not had the courtesy to even reply.

Pay a bit more you will get a better service.

It takes a lot for a Company to impress me these days - what a refreshingly positive experience I had with Fix My Watch. From start to finish I was kept informed by Jodie - thanks.
I had my doubts about sending my gold watch but the UPS service was brilliant and on time both ways.
Value for money was excellent I paid 5 times as much with a main stream jeweller last time I had the same work done - never again!
Return packaging was top rate and I love the little pouch and warranty card.
I highly recommend this Company and will be dealing with you again soon - thanks for your attention to customer service it's brilliant

Absolutely Brilliant service, from easy collection from home, right through to it being delivered back just 7 days later. Communication is excellent and kept me updated at each step of the repair process. I will definitely use Fix my watch again.

Delighted with the condition of my Rolex when it arrived back after service. The system worked well - even with Christmas intervening.

I got an estimate of £450 to service my Breitling on their website then quoted £960 to service it which I (ofcourse) declined. They then demanded £75 to retutn MY watch to me. I called to com-lain but got talked over/ignored. Be very careful....

Had my reservations about sending an expensive watch by courier for a battery change but the process couldn't have been any slicker.

Not a great experience using this company. I used the online service where you add your watch details, mine being a mechanical chronograph. I received a quote of £925 with promotion offer down to £495, alarm bells should have been ringing. The courier service was good and the watch was taking to be inspected. several days later i received an estimate of £940 via pdf stating that i did not state that it was a vintage model and they require greater expertise, so i requested the return of the watch. I had to pay £15 to cover the costs. The watch has now been returned without the case that i sent it in. The online system did not have an option for vintage watches. I have double checked this by completing the process again before posting this review.

Cartier watch fully serviced and looks like new, very pleased indeed.
They deserved a 5, but as their website hints "no waiting for months", that's exactly what happened (nearly 3!) without any notification from them until I queried delay. An indication of delay in getting parts would have eased my mind.
DHL Courier and packaging was 5*!

Sent in my Dad's vintage Tissot Seastar (going by some research, I estimate it to be a 1971 model)

It hadn't been used in over 20 years as it was found in a box while we were moving my mum to a smaller house.

The second hand was moving on its own, and while the hour and minute hands were moving once winded it would only work for 2/3 seconds - the dial itself had oxidised and generally needed a proper service.

I sent the watch to Tissot for a service but it was returned as they said they couldn't replace some obsolete parts - with nothing to loose I sent the watch to Fix My Watch.

I think Fix My Watch faced the same issues as Tissot in replacing obsolete parts but they didnt give up, obviously it took a little longer than a normal service but I'm delighted with the quality of the work and the transformation in the watch, Fix My Watch even managed to get the bracelet working.

Overall I'm delighted with the work done to the watch, I have decided to get a new strap but it has been on my wrist everyday since I had it returned.

Communication was brilliant. After an initial hiccup the watch repair was sorted out perfectly to our total satisfaction. We could not be happier with the result.

Fantastic service and highly recommended. Easy process in sending watch for repair and received back in great time and packaged with care . I wouldn't use anyone else now.

Just got my beloved Cartier back. My wrist has felt naked without it! Yes its a man's watch but I love the chunky size of it. It looks amazing. The polish is incredible and the little microscratches on the dial - from years of daily wear -have gone! Will definitely bring it back when its due for its next service. Shout out for Jody who has been incredibly patient with all my idiot questions. Thank you!

Have a no fear fix My Watch is here.

A excellent battery change and pressure test and seal on my Tag 2000 series Watch. Was collected and returned back in excellent packaging via UPS an excellent service and definitely great value. I gonna use again for sure . Thank you fix my watch

A great service ! Very friendly professional staff who kept me up to date at every stage of the service! Highly delighted with the end result and presentation!

Really impressed with Fix My Watch. Sent in for a service and battery change. My watch is 27 years old - always been looked after, but the bracelet was dull. It’s come back looking like a brand new watch, massively exceeded my expectations.
Definitely recommend them & will use them in future.

What an amazing find, I was a little nervous about sending my Breitling away to an unknown company, but after reading reviews and doing some research, I took the plunge. What an amazing company, some of the best customer service I have received, great communication, quick and effective responses to email. I cannot recommend 'Fix my Watch' more highly and I will definitely be using again. Thank you