Fix This Bike - Collect & Return Avis 

They couldn't be bothered to pick up my bike within the arranged time period. No communication/messages to say they weren't honouring the booking, despite having my mobile number and email address. When I contacted FIX THIS BIKE the person on the phone was hostile in dealing the situation, unable to process a refund, failed to provide an apology, no reasonable reason as to why the pickup hadn't occurred within the booked time period or why there was no communication to explain why the pick wasn't happening. At this point I would only like to have my money returned and have no further contact with this company.

Update
In response to FIX THIS BIKE's reply below, I had booked a pickup for between 2pm and 6pm, your calls occurred between 11:34am and 12:21pm. This is well before the time I booked. And yes I was asleep as I work night shifts, hence my choice of an afternoon pickup.
I returned the missed calls when I awoke at 12:34pm, I was put through to the workshop and was simply told it was the driver. I called back at 5:48pm to if the driver was coming, quite apparently that wasn't happened.

This whole issue could have been avoided if you left a message on voicemail, email or by text message and informed me of the cancellation and offered an apology. Instead you have been quite childish in your correspondence.

Please be careful when using this company they can't take responsibility for their errors.

the team at FixThisBike were great to work with. They communicated clearly and accurately when they would arrive and return and throughout the repair process about any changes. The service was very reasonably priced. The driver was also excellent and clearly passionate about cycling with some great recommendations.

Agree with the other comments, this service is great (I've used it twice now). David who picked up my bike, really polite and friendly, Andrew (engineer I think) is super knowledgeable around the bike, and is helpful, price ok - it feels like a personalised service - comms is really good too, I would 100% recommend these guys

Excellent service. very flexible collection an delivery. Prompt and good value. Bike feels like new. Thank you.

This a near copy of a note I sent to the Fix This Bike themselves:
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"Dear Andrew,

I have just got my bike back from David (Gazelle order#....).

I am very impressed with your whole operation, from initial contact, follow up, response time, field communications and actually doing what I meant, not necessarily what I said!

The price was extremely reasonable for the service provided and I would certainly recommend your operation to my friends.

It takes all the sh*g out of sorting out a dead bike without breaking the bank.

Thank you once again and well done"
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What more can I say?

Seamless efficient and excellent quality door to door service by lovely people!

Tried to fix my son's bike several times. I had to take a taxi to take the bike to and from local workshops (I don't drive). I've been waiting for days and my bike still hasn't been fixed.
Found Fix This Bike online, booked a collection. The bike was repaired and delivered back the NEXT DAY! I couldn't believe it was resolved so quickly and easily.
Outstanding service!
A very special thank to David.
Highly recommend.
Tatsiana

I used their online service to book my bike's repair. They arrived with the proper equipment and a van to collect my bike from my house. They had fixed my bike in their shop, and they returned the appointed bike day after collection. All went pretty smooth, and I had my second ride with my fixed bike already. Excellent people and excellent service.

This is where you want to go for Bike Repairs. They'll come to you to collect, and deliver ot back too!

Fantastic, efficient and great value service! Thank you for bringing my beloved bike back to life. I