Felicity J Lord - Estate and Letting Agents Wapping Avis 

Felicity J Lord Wapping was the previous listing agent on a property I purchased, completing on 28 August. Their "To Let" board remained on the property afterwards. I called on 29 August and again on 4 September, both times politely asking for its removal, the second time within 48 hours. It was still there when I returned from a trip in mid-September, so I emailed a formal final notice on 21 September with a photo and a 48-hour deadline. Their response was that their contractor "attended today to remove the board but were unable to locate it," despite my having given the full address and a clear photo. As of today, 24 September - nearly four weeks post-completion - the board is still standing exactly where it was. I find this level of follow-through discourteous and unprofessional. It's telling how a company handles a simple, zero-fee request like this; on that basis alone, I wouldn't consider using them.

We had a terrible experience with one of the agents named “Guy” at Felicity J Lord. My partner and I tried to arrange a viewing for nearly a week and were repeatedly told we’d be called back, but no one ever did. To make matters worse, when we finally managed to get through, the agent answered the phone in an unprofessional manner, making awkward “dad jokes” that came across as completely inappropriate and dismissive.

We were assured we could view the property, but after a week of chasing, we found out online that it has now already been let. The lack of communication and the unprofessional attitude made the whole process incredibly frustrating. Absolute chaos from start to finish.

Would not recommend dealing with this office if you’re serious about finding a property.

Every single person I spoke with at their Wapping branch was so unhelpful. I had been calling for roughly 4 days to secure a viewing at a flat situated within my old building that I had been trying to move back to. The first time I called I was told “we probably won’t log your enquiry now as we finish in 20 minutes. I’ll make a note and someone will come back to you.” The next day, of course no one came back to me, so I rang again. This time, the agent confirmed that the property I was enquiring about was 100% still available. I told them I could visit whenever and that I would move my schedule around to suit them. He apparently logged my enquiry but nothing ever came of it. My partner called the next day, he was greeted over the phone by someone who tried to claim he couldn’t help as he was just the “overflow department” as though their tiny branch with hardly any properties available to let is inundated with calls and enquiries…. It’s clear to see business isn’t booming…. after 4 days, we gave up. The next morning, 5 days after my initial enquiry, we saw that the property had now been let. Awful service, idiotic staff and a branch/company that I would avoid at all costs.

Lots of promises up-front when it came to selling a flat, but they only got an offer from one buyer – and initially were passing on comedy offers from them way below both market rate and their own estimate, and actually pressuring us to accept! When we accepted the final offer, there came a point when it was clear to me that the supposed buyer was stalling, but the agent said no, all was fine. Two months later, and about a week before exchange, the buyer pulled out. No idea why I could see this was going to happen and a professional agent couldn't. After that, we gave them a further 8 weeks, but we just got a bunch of last-minute cancelled viewings and no-shows. Some nice people, but I really can't recommend them.

Luke Jackaman handled viewings and follow up very professional. Great experience!

Not great for tenants. They only take care of the comfort of landlord.

We made an offer on a place listed as chain free by FJL (though apparently it wasn’t chain free and this was just a lie).

The offer was ignored for two months, with FJL needing to be prompted for updates regularly. If the vendor needs time to think, that’s normal, however Felicity J Lord were extremely poor at keeping us up to date and would frequently go weeks without letting us know if the offer was still being considered.

Eventually when we set a deadline, FJL requested an extension to that deadline for a few days, before once again ignoring the new deadline, ignoring calls and failing to get in touch once the deadline passed.

Extremely unprofessional, avoid. I viewed a place with FJLord and made an offer the same day. The next day, I received a call and written confirmation that the landlord has accepted my offer and an invitation to upload my documents and pay a holding deposit. I did this on the same day and emailed to let them know. I then had to chase them through calls and emails for a whole week to finally be told that the landlord has received a higher offer and has decided to drop me. The holding deposit is a commitment on both sides, not just the tenant and is a means to demonstrate it while the referencing process is undertaken. A landlord or an agent has no rights to accept another offer while a holding deposit has been paid. And the fact that they wasted a whole week of my time avoiding my messages is completely unacceptable.

We were very impressed with Christopher Lloyd at the Wapping branch. He had a tenant lined up at the asking rent within 5 days of making the initial contact, a tenant who has shown herself to be very reliable and trustworthy so far. Christopher dealt very speedily with all the surveys and documentation and responded almost immediately to any emails or messages. He deserves 5 stars. We did however struggle with FJL’s app and on line contacts. Docuserve was troublesome and a bit stressful.