Felicity J Lord Avis 

When being shown the property, our estate agent, Raj, was incredibly informative and enthusiastic at the property. We were bombarding him with questions and he continued to answer everything to the fullest extent. He was excellent! Thank you Raj!

Very happy to be done with this appalling agency. I made the mistake of engaging them as my managing agent on a rental property in Islington. Cue a string of unhappy tenants and avoidable maintenance costs after FJ Lord failed to address issues in a timely manner, even having to be chased for months in some cases. Their quality of service is the worst I've experienced, a mix of incompetence, indifference and contempt. The only thing they seemed to manage was to retain an extortionate proportion of my rental income. Whether you're a renter, landlord or looking to sell, steer clear of this lousy outfit.

We have moved out from property 2 months ago. Deposit has been approved for release by the Landlord, however we are still waiting to get it back.

Staff of the agency do not respond to emails, no explanation given on the phones, just that is has been passed on?!!!

Avoid agency at all costs!
All recent feedback is about them not paying deposits! Are you going under? Or someone will actually get this resolved asap and pay us?

Avoid this agency. It’s almost two months since I have returned the property and still can’t get back my deposit, despite the fact that it was confirmed that it should be returned in full. They also can’t indicate deposit protection scheme! Therefore, its not sure whether you deposit is really protected. Call center is repeating all the time the same that a responsible person will call back (since 2 May no one called back, despite a number of emails and calls).

Like many other reviews we have been ignored and hung out to dry with category 1 gas and electrical faults, and black mold spreading everywhere even with a child in the property. We paid for a year in advance which was a massive mistake, the landlord paid upfront for issues to be fixed, also a mistake. The property management is beyond incompetent, emails are ignored, and any knowledge of issues is denied despite having email evidence to the contrary. Tenants, I would advise not to rent a property managed through this agency #slumlords and landlords you will pay a premium for your property to be left unmaintained. @clerkenwellFJL #slumlords

Fabian was helpful and responsive, and did not try to force us to take services we didn’t want. Will use them again.

I have been more than 2 months waiting to get my deposit back ( after the deposit has been approved for release by the Landlord ).

It is all very dysfunctional. People leave the company and things don't get picked up by others.

Delighted with the professionalism and competence of the Blackheath Branch of Felicity J. Lord.

Staff were punctual, attentive and motivated. I would highly recommend their services.

They are currently in the process of marketing my property.

Amanda

Charlie Saville at FJL Hackney provided us with an excellent sales service. I can highly recommend him. Professional, courteous, knowledgeable and always promptly answered my calls. A very trustworthy gentleman estate agent. Thank you Charlie.

Felicity J Lord has been very professional during my 3 years tenancy. In particular, Monica Lazauskiene from The Shad Thames branch in London has been extremely helpful, efficient and friendly whenever I had enquiries or issues.

Thank you very much Monika for your kind help and your outstanding service.

This is the worst agency in my life, they don’t want to work at all, especially Islington office. They lie to you, they make you wait for 4 days to solve your problem or just to take monthly payment. They start to work only if you shout at them.
I rented a flat with manager Ali, I really have no idea why is he working there. First he tried to make my rent higher (he knew I’m from Ukraine and I already have difficulties, I just moved to London because of the war) then he lied that in a flat there’s everything I need and I don’t need to buy anything. I needed to buy vacuum cleaner, iron, kettle and etc
And the day I moved in, Ali is saying that this flat is on sale and every day there gonna be viewings in my flat.
Every month I need to pay the rent over the phone end every month there are some issues in this agency. I spend 3-4 days to call them, to explain them how to take a payment, and only if I shout they start to make at least something. I regret I’ve ever met these people and worked with them!!!!!

I have dealt with Sana, Manager at Felicity J Lord in Clerkenwell, for over a year. Never had any issues and when I contact the agency, they promptly reply to emails and call me if necessary. Sana has been and continues to be professional and customer focused. I am totally happy with their service and couldn't praise Sana enough ! Thank you.

Hamzah Hussain has been very helpful to myself over the past year. He is always ready to assist whenever there is a persisting issue and he always ensures it gets resolved.
Though, I must say, I have always had a good experience with the management and staff at FJ Lord.

Extremely unprofessional, avoid. I viewed a place with FJLord and made an offer the same day. The next day, I received a call and written confirmation that the landlord has accepted my offer and an invitation to upload my documents and pay a holding deposit. I did this on the same day and emailed to let them know. I then had to chase them through calls and emails for a whole week to finally be told that the landlord has received a higher offer and has decided to drop me. The holding deposit is a commitment on both sides, not just the tenant and is a means to demonstrate it while the referencing process is undertaken. A landlord or an agent has no rights to accept another offer while a holding deposit has been paid. And the fact that they wasted a whole week of my time avoiding my messages is completely unacceptable.

Lily Porter in the Blackheath Village branch has recently been dealing the the let of our property. She dealt very ably with an incident that occurred at the property, responding to the tenant’s needs promptly, keeping us informed and obtaining reasonable quotes for us to rectify the problem quickly. She has since negotiated a rent increase for us with the same tenant and we are very happy with the competent way in which Lily is dealing with our property rental and liaising with us in a timely manner.

Kept unavailable properties on the list to waste viewer's time.

The agent, Taylor Ruff made an appointment with us for 10.30 am. He sent emails and text messages confirming the appointment. My husband spent 3 hours struggling across London during a rail strike to get to the viewing only for Taylor to not show up. We made phone calls and sent messages but got no response. After waiting for more than an hour it was a 3 hour journey back. A completely wasted day. We have had no response from them to our calls and messages. No apology. I have attempted to contact the branch and/or area manager but no one will give me contact details. I was told the branch manager would call me back. She hasn't. Totally unprofessional and flat out rude.

great experience renting with Vivien and Faisal at Felicity J Lord in hackney and stoke newington respectively.

They collectively made me feel informed as the rental process unfolded.

A very special thank you to Vivien and lakhan at FJLord Stoke Newington, you two have been incredible throughout this journey for me, your patience and understanding has been so appreciated. I will certainly recommend FJLord for anyone looking to rent privately. Thumbs up to you both for your outstanding person centred approach.
I also would like to extend a huge thank you to Faisal at the hackney branch, this is a positive experience I will never forget. I will forever be grateful for your level of understanding and transparency throughout this entire process, you were excellent in communicating with me. Words alone is really not enough to show my gratitude.

Thank you
Kacy

Was sent junk mail by this bunch of cowboys even though I am registered with MPS
Steer Clear of this company at all costs.