Paid off the account early, and have received multiple phone calls for the balance that was paid off. I sent documentation of the payment twice. Evident was a call center that's not following up on th... Voir plus
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Lisez les avis des autres
Flexshopper is a win win. You pick out the item you want & you know how much it is going to cost you weekly. Rent to own it. Merchandise can be returned should you find yourself struggling due to unf... Voir plus
Initially everything was fine, even though it took what I thought was an incredible amount of time to approve. Since then I have had trouble trying to make purchases with an available credit balance.... Voir plus
L'entreprise a répondu
I love shopping on Flexshopper I have ordered so many things the payment process is easy they have greet customer service . They literally have Anything your looking for I’m Amazed each time i browse... Voir plus
À propos de l'entreprise
Informations provenant de diverses sources externes
FlexShopper provides a flexible and easy way for you to get the furniture, electronics, appliances and other popular brand name goods with affordable, weekly payments.
Coordonnées de contact
North Military Trail 2700, 33431, Boca Raton, Etats-Unis
- flexshopper.com
3,1
Moyen
953 avis
Aucune trace de demande d’avis
Cette entreprise n’a pas invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 13 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I didn't receive anything but they took my money
I didn't receive anything. You charged me, said my item would be here yesterday. When I called (after a 2 hour wait) I was advised my order was under review. They stated there was no review department i could speak with nor could they tell me why I was in review. They stated I would receive an email which i have still not received to tell me next steps and that i MIGHT get my item after Christmas. What a scam.
20 décembre 2024
Avis spontané
Réponse de FlexShopper
We sincerely apologize for the inconvenience and frustration you’ve experienced. This is not the service we strive to provide. Please reach out to our support team directly at (855) 353-9289 or help@flexshopper.com with your order details so we can investigate and resolve this as quickly as possible. Your feedback is important, and we appreciate your patience as we work to address this.
Bad customer service
This probably a good app but the customer is horrible. You be on hold forever stating you’re number 400 in the queue, and I requested a call back never received a call back. Chat was never available. Horrible .
21 décembre 2024
Avis spontané
Réponse de FlexShopper
We’re sorry to hear about your experience with our customer service and appreciate your feedback. We’re always working to improve and provide better support. Please reach out to us directly at (855) 353-9289 or help@flexshopper.com so we can assist you further.
Is this place real?!
I placed an order 3 days ago for in-store pickup. My card was already charged, the order still says “pending”. I’ve tried to contact them multiple times via chat (immediately disconnects me because there are no agents available). I’ve tried calling multiple times, and sit in queue for 20 minutes and get disconnected. I’ve tried messaging via Instagram and only get an automated response to call customer service . I’ve submitted 2 tickets to cancel and still NOTHING. Do not use this company.
17 décembre 2024
Avis spontané
Réponse de FlexShopper
We’re truly sorry for the inconvenience and lack of communication you’ve experienced. This is not the experience we want for our customers, and we are here to help. Please reach out to our support team at (855) 353-9289 or help@flexshopper.com with your order details so we can address your concerns promptly. Thank you for your patience as we work to resolve this.
I ordered almost a week ago for same…
I ordered almost a week ago for same day pickup and it’s still not ready. THEY HAVE ALREADY CHARGED ME. And every single day I call they tell me the same thing “oh tomorrow it will be ready”. NOT MILITARY FRIENDLY. The reps are no help. They advertise same day pickup! That’s a lie do not order from them!!!.
-UPDATE- just found out this company headquarters is actually 30 minutes away from where I live. I’ll be personally driving up there Monday and will report back to everyone once I have a better idea of what’s going on since they seem to be scamming a lot of us.
15 décembre 2024
Avis spontané
Réponse de FlexShopper
We deeply regret the inconvenience and frustration you’ve experienced. This is not the level of service we aim to provide, and we want to address your concerns promptly. Please contact our support team directly at (855) 353-9289 or help@flexshopper.com with your order details so we can investigate further. Your feedback is extremely important to us, and we’re committed to resolving this issue for you.
I placed an order and my account still…
I placed an order and my account still says "in pending" though my card has been charged. Under the leases tab, no leases are shown, yet an agreement was generated. Every time I reach out through customer service chat, it says a live agent not available or either it says one has entered the chat then they immediately leave the chat. When I call customer service, the hold times are very long. When I last spoke with someone, I was told that new accounts go in pending for 24-48 hours and then there may not be a confirmation for order pick up or delivery until another 24-72 hours. I also was told that there can not be a change for the item from the 6-8 day shipping to an in store pick up item of similar value. Yet, when I placed my order, it said that items expected to be ready next day by 3pm for pick up and 1 item to be delivered in 3-5 days. These items are to be Christmas gifts for my kids. Today is December 20th. I need to know what's really going on???
20 décembre 2024
Avis spontané
Réponse de FlexShopper
We sincerely apologize for the delays and frustration you’ve experienced. This is not the experience we want for our customers, especially during the holidays. Please reach out to our support team at (855) 353-9289 or help@flexshopper.com with your order details so we can investigate and resolve this for you as soon as possible. Thank you for bringing this to our attention.
At the time I placed my order I elected…
At the time I placed my order I elected to pick up my items from best buy. After having my money taken I learn my items are pending shipment. This is not what I wanted or agreed to. I tried chatting and agent is never available. I tried calling but I my place in que keeps get higher and higher. I scheduled call backs have get called back.
18 décembre 2024
Avis spontané
Réponse de FlexShopper
We’re sorry to hear about your experience and want to address this as quickly as possible. Please reach out to our support team at (855) 353-9289 or help@flexshopper.com with your order details so we can assist you further. Your feedback is important, and we’ll work to resolve this promptly.
They need to be Under investigation…
They need to be Under investigation taking people money but not sending out their product that they ordered.
17 décembre 2024
Avis spontané
Réponse de FlexShopper
We take concerns like this very seriously and want to ensure this is resolved as quickly as possible. Please contact our support team directly at (855) 353-9289 or help@flexshopper.com so we can look into this for you. Thank you for bringing this to our attention.
Advertised same day pick up and I’m…
Advertised same day pick up and I’m still pending. Sorry ass company and shouldn’t have done this on Christmas. Now they have my money and my child’s ps5 isn’t here. Don’t even try it here! They suck!!
18 décembre 2024
Avis spontané
Réponse de FlexShopper
We understand the importance of receiving your items quickly and apologize for any inconvenience caused by the delay. Our team is working diligently to review and process orders as quickly as possible to ensure they are ready for pickup. We appreciate your patience and understanding as we complete this process and are committed to getting your products to you as soon as we can. Please send us your contact information (phone number or email) associated with your account, so our customer support team can reach out to assist you. If you have additional questions, our support team is here to help via phone at (855) 353-9289 or email (help@flexshopper.com).
Tells me I’m approved but when I try to…
Tells me I’m approved but when I try to order it says denied
17 décembre 2024
Avis spontané
Réponse de FlexShopper
We understand the importance of receiving your items quickly and apologize for any inconvenience caused by the delay. Our team is working diligently to review and process orders as quickly as possible to ensure they are ready for pickup. We appreciate your patience and understanding as we complete this process and are committed to getting your products to you as soon as we can. Please send us your contact information (phone number or email) associated with your account, so our customer support team can reach out to assist you. If you have additional questions, our support team is here to help via phone at (855) 353-9289 or email (help@flexshopper.com).
Réponse de FlexShopper
Thank you for sharing your feedback. We’re sorry for any confusion or frustration you experienced during the approval process. Our team would like to review your account and provide clarification. Please reach out to us at (855) 353-9289 or help@flexshopper.com so we can assist you directly. We appreciate the opportunity to address your concerns.
I order something’s in 2023 and when I…
I order something’s in 2023 and when I got them the box’s were all must up and I called and was told to send the stuff back and they would just take them back and cancel the order plan. So that is what I did and I just seen they were still taking out 3.99 for insurance and I called and ask why and they told me that they didn’t get the stuff back and I ask how and I said if you guys didn’t get back than I would have heard from them before not one call or a email saying it’s missing and I just got off the phone and they said I owe 3,000 for two thing and they can’t cancel nothing now so I’m screw about getting they money they took
9 décembre 2024
Avis spontané
Réponse de FlexShopper
Thank you for sharing your experience. We’re very sorry to hear about the issues you’ve encountered with your return and billing, and we understand how upsetting this situation must be. We’d like to investigate what happened and work to find a resolution. Please reach out to us at (855) 353-9289 or help@flexshopper.com so our team can review your account and address your concerns directly. We appreciate your patience and the chance to make this right.
Ordered a PS5 bundle on November 21st
Ordered a PS5 bundle on November 21st. Have reached out several times trying to figure out where my order is. Today it said my order was delivered which it clearly wasn’t. Not happy at all so far with flex shopper as payments keep coming out but I haven’t received my product
21 novembre 2024
Avis spontané
Réponse de FlexShopper
Thank you for bringing this to our attention. We’re very sorry to hear about the issues with your order and understand how frustrating it must be to not receive your product while payments are being processed. We’d like to investigate this immediately and work to resolve the situation for you. Please contact us at (855) 353-9289 or help@flexshopper.com so we can assist you directly. We appreciate your patience and the opportunity to make this right.
You guys really came through for me
3 décembre 2024
Réponse de FlexShopper
Thank you for sharing your experience! We’re so glad we could help and make a difference for you. If there’s anything more we can do, don’t hesitate to let us know. Happy shopping!
Communication is severely lacking
Update:
The company did respond to my return request email finally, conveniently after this review, and asked for further information about the product I wanted to return and my reasoning for wanting to return it. I responded to that email, as well as a duplicate email 2 days later, except for a different ticket number. I have yet to hear back from either of those emails. That was Tuesday and Thursday that I sent those email replies.
Ordered an Apple Watch November 16th, was estimated to be delivered on November 25th, November 25th came and went with no communication/tracking info up to that point. I ended up getting a watch through AT&T because I needed it the 25th for a birthday gift. I had to google the customer service number so that I could call and try to cancel my order. Couldn’t cancel it because it was pending. The customer service agent told me that the company they ship through rarely makes their deadlines. The watch eventually was delivered November 29th. I’m now trying to return the watch and called Monday to ask how to do so, they said they would send an email within 24-48 hours and as of yet have not received that email. I will call them again in a little bit to follow up. I also sent 4 emails between November 16th and November 25th for various reasons, 3 different email addresses depending on the reasons I was emailing, and none of them have been answered to this date.
15 novembre 2024
Avis spontané
Réponse de FlexShopper
Thank you for sharing your experience. We sincerely apologize for the delays and lack of communication you encountered throughout this process. We understand how frustrating it is, especially when an item is needed for a special occasion. Our goal is to provide clear updates and timely responses, and it’s disappointing to hear we fell short in your case.
We’d like to assist you further with your return and ensure everything is resolved. Please contact us at (855) 353-9289 or help@flexshopper.com so our team can address this matter directly. Thank you for bringing this to our attention—we appreciate your patience and the opportunity to improve.
Réponse de FlexShopper
Thank you for sharing your experience! We're thrilled to hear that FlexShopper was fast and easy to work with and that you had a great experience. If there’s anything more we can do for you, don’t hesitate to let us know!
It’s always a red flag to me when…
It’s always a red flag to me when companies are so unwilling to help when you fall on tough times. I had a loan with them and unfortunately lost my job. Still looking for a new one and I communicated with them. Not getting out of paying but just trying to work something out until I’m employed again. Dudes like you need to make a payment. Well I can’t I have no money. He’s like well I can’t help unless you make a payment. Even my car dealership (20,000 loan) is super helpful during this time. It be the scam companies that act the most unhelpful.
Update: still no resolution. I have emailed, called, the whole 9 yards and nothing. Last I got told via email was someone will reach out. Day 4 and nothing. I can’t afford the 900 past due they want but they don’t work with no one. Use Perpay! This company sucks
28 novembre 2024
Avis spontané
Réponse de FlexShopper
Thank you for sharing your feedback, and we’re truly sorry to hear about your difficult situation. We understand how challenging unexpected financial hardships can be and regret that you felt unsupported during this time. Our goal is to work with customers to find solutions, and we apologize if this wasn’t your experience. Please contact us at (855) 353-9289 or help@flexshopper.com so we can review your account and explore any options that may help. We appreciate the opportunity to assist you further.
The Christmas gift came one week after…
The Christmas gift came one week after I ordered it. What I didn't like was there were no shipping updates. Otherwise, they delivered as promised.
29 novembre 2024
Réponse de FlexShopper
Thank you for sharing your experience! It’s great to hear your Christmas gift arrived on time. We appreciate your feedback about the lack of shipping updates and will work on improving this aspect. If you have any other suggestions or need assistance, feel free to reach out. Enjoy your holiday!
Awesome place to shop
Awesome place to shop. Payoff in 90days or full term. Great customer service.
29 novembre 2024
Réponse de FlexShopper
Thank you for your kind words! We’re so glad you’re finding FlexShopper easy and convenient to use. If there’s anything we can do to make your experience even better, feel free to reach out. Happy shopping!
Réponse de FlexShopper
Thank you for your kind words! We’re so glad you’re finding FlexShopper easy and convenient to use. If there’s anything we can do to make your experience even better, feel free to reach out. Happy shopping!
Horrible
Horrible! Don’t do it! I’ve waited a month for a tv and still don’t have it while they take $62 out of my account weekly! I don’t have the item why am I paying! Bec that’s what the lease says. That’s crazy! Never again.
I should have known better after my first experience when I got a used and broken PS5! My bad!
21 novembre 2024
Avis spontané
Réponse de FlexShopper
We're very sorry to hear about your experience, and we completely understand your frustration with the delay and past issues. Waiting for an item while payments are being made is not the experience we want for our customers. We’d like to investigate the status of your order and address your concerns directly. Please reach out to us at (855) 353-9289 or help@flexshopper.com so we can review your account and work toward a resolution. Thank you for bringing this to our attention – we’re here to help make this right.
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