Flight Centre Canada Avis 397

I am extremely frustrated with Flight Centre. I specifically chose a ticket marked as "Fully Refundable" and did my due diligence by reading the terms multiple times during the booking process to be 100% sure I was protected. Not once was a $200 per person agency fee mentioned as part of the transaction.
This fee only appeared on my itinerary after I had already paid and the transaction was finalized. To see if I had missed something, I went back and tried to simulate a new booking. I discovered that the ONLY place this fee is even hinted at is in the "Captain's Pack" upsell, which offers to waive Flight Centre's cancellation fees. This is ridiculous—hiding a $400 penalty ($200 x 2 people) behind a "Fully Refundable" label.

Other platforms like Expedia do not charge their own separate cancellation fees on top of the airline's rules for refundable tickets. I will not be booking with Flight Centre again!

UPDATE (2026-01-04): Following the response, I emailed their Customer Experience team as requested 3 days ago. I have received zero response. It seems the public reply was just for show, as the "hidden" $400 fee issue remains completely unaddressed. Still waiting for a resolution.

AUDREY NIESE, Cruise Expert, is absolutely amazing! Every time I plan to travel, she is the one who helps me from A to Z. Audrey is knowledgeable, patient, and truly goes above and beyond to make everything smooth and stress-free. I always feel confident and well taken care of when working with her. I highly recommend Audrey to anyone looking for outstanding service and a seamless travel experience.

Amazing customer service! So kind and professional!!

We had such a great experience working with Francine Coppen. She is honestly an amazing person and truly cares about her clients. She helped us with everything patiently and with a big heart, and made the whole process so easy and stress-free for us.

The flight booked by our cruise line was poorly chosen. Personal searches proved very frustrating. In just a few minutes Emily cut through the options, found the perfect flight at a remarkable price. Fabulous. The follow up with the reservation and billing also very efficient. Could not be more pleased.

5 star service from Gordon! What a pleasure it was to deal with an agent face to face vs an online service.

I have dealt with Lindsay Adler and Burlington Flight Centre for around 20 years. There are people you work with in your life that become part of the family and that’s Lindsay. Even my adult kids have used Lindsay now.

I can not speak highly enough about the dedication, knowledge and caring that Lindsay has demonstrated on so many occasions I can’t count. Don’t care who it is that asks I would recommend her time and time again.

Brei was my travel agent. She was super sweet and attentive. She worked with us to find a flight that was within our budget and tight travel dates. Super happy either way the experience. The trip was wonderful.

We used Steve to book our flight and EU Rail passes. He took the time to meet with me in person and booked everything suited to our needs and preferences. Steve was accessible the entire trip and provided support when the airline made changes to our return flight. He continued to follow after our return to make sure we had a good experience.
Great work Steve and thank you!!

Lindsay made our upcoming 2026 family vacation feel seamless from start to finish. Her behind-the-scenes coordination, upbeat attitude, great communication, and willingness to step in whenever needed made all the difference. Grateful for her support and positivity throughout!

Jaime is exceptional with helping me for all my travel and insurance needs.

Lindsay always gives efficient and excellent service!

Debbie Brown was such a huge help and so wonderful to work with. She made time to answer all my questions, hop on calls to discuss things, and was speedy at making any changes. She made flight booking for our group of 50 so seamless. Thank you Debbie, you are amazing!!!

Reema helped make a stressful family booking a breeze. Sometimes the human connection makes all the difference...

Victoria Malcolm in your Burlington office was extremely friendly and knowledgeable… answered all questions perfectly . Explained everything to us easily ….

Easy to get hold of and accommodating for changes

We chose the package for our destination wedding with Shiela, and it truly was a very good decision because she is such a kind person, always 100% willing to help us, and she made our trip even better.

Wenche Fast...(Venka) has been our agent for quite sometime. She's so very knowledgeable & caring !! Always makes sure she can get the best deals for us & takes all the stress & worry out of planning our cruises!! Very fortunate to have her as our agent!! Thank You... Venka!!!

5 star to Sue Harriman for her quick response and booking of our trip. Thank you Sue,

George and Sue Bremner

Jamie Collins is my go-to agent for travel now, having engaged his expertise twice in 2025. He's very knowledgable and respectful of budget and any other particulars I've requested. He makes well-informed suggestions and I appreciate his rapid updates and in-touch communication style.