Flight Centre Australia - Flight Centre Baulkham Hills Avis 

I have been dealing with Ellen at Baulkham Hills for almost 10 years and recently have traveled on three complicated international adventures per year.I have been able to get the best fares and special discounts that to not appear on the providers web sites. Alfina has put together a great group of consultants who are always happy to discuss your travel requirements and suggest alternatives

Katerina Starkova from Flight Centre at Baulkham Hills assisted my husband and I recently planning at trip to Las Vegas and San Francisco. Katerina took the time to understand our requirements and spent time trying to find the best priced flights and accommodation that suited our needs. Katerina attended to the little things, like changing our seating on a flight to accommodate my husband’s dodgy knees. Katerina was friendly, professional and very helpful. We recommend Katerina and the team at Baulkham Hills to others.

Katerina Starkova provided exceptional service from start to finish. She took the time to understand our travel requirements and worked diligently behind the scenes to put together a well-planned itinerary that perfectly suited our needs.
Her attention to detail was outstanding, ensuring every aspect of the trip was covered, including flights, accommodation, transfers, and travel insurance. Katerina has a unique ability to put herself in the customer's shoes, anticipate potential issues, and deliver practical solutions that make the entire process smooth and stress-free.
Professional, responsive, and genuinely committed to achieving the best outcome for her clients, Katerina is one of the best travel consultants we have had the pleasure of working with at Flight Centre. We highly recommend her services and look forward to booking our future travels with her.

So helpful, knowledge and experience in providing advice e was greatly appreciated
Would not hesitate to use Flight Center Baulkham Hills again and to recommend to others

Ann is always ready to help and her professional attitude just makes all trips exceptional.
Cheers

Alfina has gone above and beyond in every way.
My Trafalgar tour was amazing and a big thank you to our Director Kevin.
All the women at Baulkham Hills are lovely and happy to help with anything I need.

In our first (and last) experience with Flight Centre, they did all the things we would normally have done ourselves - but they did them with half the efficiency and took twice as long. Do it yourself - you will get a far superior result.
We booked a tour for a family of 5 through them as they were the nominated agent for that tour. Whenever we had a question, we had to figure it our ourselves, as they did not know, and could not find out.
Five "optional" $300 Captain's Packs were added to our 5 bookings without our consent, and difficult to remove.
Flight bookings were a debacle, and when my husband was there to sort out yet another issue, he thought it would be a good idea to have them book another flight he needed also. Took 45 minutes for a "flight' centre agent to book a simple domestic flight for one person, that we would normally do ourselves in 15 minutes.
Invoice is repetitive and poorly laid out, and the itinerary listed varied considerably from what we actually experienced on the tour (don't know if this is something Flight Centre had any control over).
Tour finished in Kyoto, however, FC had booked us on a domestic flight from Osaka to Tokyo at considerable expense and wasted time, when it would have been far easier to simply take Shinkansen (bullet train) for free back to Tokyo for the international flight, as we already had valid rail passes provided for travel during the tour.
Communication was abysmal. No transfer info was provided for how to get from Kyoto to Osaka for the domestic flight on Thursday. We emailed on the Monday to ask about transfers, and got NO RESPONSE FOR 3 DAYS. When they did reply, it was to say "I don't know. We Googled it - here is a link (that did not work!!!)