What was the great experience? A big thanks to Hayley Harper! Although Hayley was super busy and we were a bit anxious about flight complexity and needed plain details she was professional and ver... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementShop 22 Whitsunday Plaza, 8 Galbraith Park Drive, 4802 CANNONVALE, QLD, AU
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Lisez les avis des autres
The absolutely beautiful staff at the cannonvale flight centre. Special mention to Ty Barta , I booked my flight with him.Very friendly and professional. Great customer service!
L'entreprise a répondu
We booked a tour to Pompeii by high speed train, we're told we had everything we needed, found out in Rome we had no tickets for train. Called the emergency number to be told why didn't we call the 13... Voir plus
L'entreprise a répondu
We always try to see Sidney in Flight Centre Whitsunday. Whilst I am sure the other agents are good we have been to Sidney for a few of our holidays and flights and he gives exceptional service and kn... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Flight Centre Australia - Flight Centre Whitsunday
Écrit par l'entreprise
Écrit par l'entreprise
Coordonnées de contact
Shop 22 Whitsunday Plaza, 8 Galbraith Park Drive, 4802, CANNONVALE, QLD, Australie
- (07) 49483044
4,1
Bien
6 avis
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Great experience
What was the great experience? A big thanks to Hayley Harper! Although Hayley was super busy and we were a bit anxious about flight complexity and needed plain details she was professional and very helpful. When things were looking difficult she took charge and made it come together. Thus the full stars rating. Thank you!
26 août 2026
Avis spontané
Réponse de Flight Centre Australia - Flight Centre Whitsunday
We love to see this awesome review for your agent, and how they used their expertise and experience to take such great care of your travels! Thanks for sharing!
The absolutely beautiful staff at the…
The absolutely beautiful staff at the cannonvale flight centre.
Special mention to Ty Barta , I booked my flight with him.Very friendly and professional. Great customer service!
10 juillet 2026
Réponse de Flight Centre Australia - Flight Centre Whitsunday
Hi there, thanks so much for your amazing feedback! We love hearing how they were friendly and helpful throughout your booking 😊
We always try to see Sidney in Flight…
We always try to see Sidney in Flight Centre Whitsunday. Whilst I am sure the other agents are good we have been to Sidney for a few of our holidays and flights and he gives exceptional service and knowledge..
24 janvier 2026
Réponse de Flight Centre Australia - Flight Centre Whitsunday
We’re so happy to see this glowing feedback! It's great to hear how their knowledge and dedication made your planning process simple and enjoyable. Thanks for sharing such a positive review with us! 😍
Professionalism and quick response
13 décembre 2025
Réponse de Flight Centre Australia - Flight Centre Whitsunday
We love to see this excellent review, and how their patience and professionalism made your complex booking easy and simple for you! Thanks so much for sharing, 🙂
Cannonvale Flight Centre Queensland
Cannonvale Flight Centre Queensland
Ty, travel consultant, was great. Very helpful and explained details of my travels. Very efficient. Will definitely check with Ty again.
29 mai 2025
Réponse de Flight Centre Australia - Flight Centre Whitsunday
We’re so pleased to see this awesome review for Ty and hearing their expertise and experience truly shone through in taking excellent care of your travels. Thanks for sharing, Susan!
General poor service and lack of knowledge
We booked a tour to Pompeii by high speed train, we're told we had everything we needed, found out in Rome we had no tickets for train. Called the emergency number to be told why didn't we call the 1300 number, because it won't answer. Why didn't we call the store, because it's 8 hours in front....We got tickets, eventually, went to Naples, tour gone. Contacted tour operator to be told ALL information was emailed to travel agent 23rd April including tickets. Booked a cruise, ALL GRATUITIES PREPAID, not according to Celebrity X, they gave us the booking from flight centre. Drinks package included, yeah basic drinks up to $12, limited range, wifi included, yeah for 1 person. Honestly the amount of money we paid, over 30k, and terrible service. The tour to Pompeii was 1200 and we had no tickets for anything, couldn't even go to Pompeii on our own as we would've had to buy tickets again. Caused so much angst for a complete lack of service. Also was time spent on phone trying to organise tour that agent had supposedly sorted out. Original agent left company, and we weren't even advised she'd gone. We wanted premium economy flights, only to find out they weren't on the Dubai to Rome leg, AFTER we'd been given flight information. It's going to be interesting to see how this is handled when we get back, as my husband is quite annoyed.
3 mai 2025
Avis spontané
Réponse de Flight Centre Australia - Flight Centre Whitsunday
Hi Wendy, sorry to see you're not happy with your experience. Prior to confirming a booking, each customer is required to check their invoice, confirming their details, names and travel arrangements are all correct before any payment is taken or booking made. We can understand your frustrations, we do work to ensure all information is made clear prior to booking, so when customers book, they are making an educated decision. However, this does sound strange, so we'd recommend you reach out to our customer relations team who can investigate this further for you. You can contact them via this webform, which will create a case number for your query, which upon completion you will be emailed with your confirmation; http://travl.to/62044SVNQA
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