Flightfinder Avis 20

I was redirected to Flightfinder when I tried to call Delta Airlines. I was concerned that I was not getting my confirmation on a flight I had just booked to Italy. I was told by the reservation representative that she would be able to access that same flight and provide the confirmation. I was informed that the credit card payment did not go through. She suggested the use of another credit card which also did not go through. She told me that I would need to contact my card financial institution by calling the number on the back to get this issue resolved. I was able to get the charge authorized and got the confirmation number. I wanted reassurance that the original charge would not be put through and was told that it would drop off. After a couple of days, I checked my bank statement and found that the charge was recaptured and also posted to my account. That charge did not result in a booking confirmation, so I basically paid Flightfinder but did not get the Delta flight. I called immediately and was unsuccessful in reaching the agent. I left several messages and was never given a call back. I resorted to seeking help with other representatives and managers to get a refund put through and a credit of the duplicate charge that supposedly did not go through. I have been fighting with them since Jan 17, 2026. I have been put on hold, cut off, transferred to managers that reassure me that after talking to their "refund" team I will get the confirmation e mail of my credit and was even given a confirmation number of the refund. I can never speak to the same manager more than once. When I call back for them specifically, they are conveniently [rather inconveniently for me] not available, on a dinner break or not in the office yet or gone for the day! As of my last attempt to speak with the original reservation agent she was "no longer employed "there! Needless to say, I am extremely frustrated! I would not recommend Flightfinder to anyone. Their customer service is not professional and does not have any follow-through. They offer their phone number [Can never get through! Person at this number is not available!!] and email address [Which is actually not monitored, and emails get sent back undeliverable!] for any issues that may come up afterward but don't respond. Their constant "Don't worry about that. You will get a call back or an email confirmation will be received in 30 minutes or reassurance that a credit is in process" attitude is not reassuring and definitely worrisome. "You have my name and you can call any time as many times as you want. I see that you are correct and do deserve a refund and can see how many times you called about this." is frankly just lip service! There is no sense of urgency in taking care of the issue. They obviously don't care at all. I want to warn anyone that Flightfinder is not a reputable company, and amends needs to be made to me and every other unsuspecting victim of this company. They also use alternate names of Travel Back and Easy Trips. [I have currently been on hold for 67 minutes waiting to speak to someone....]

Thank you. RM

I used them for an upgrade. It was never received, and then they lied to the credit card agency about providing the information when I disputed the charge. Complete scam. Do not use.

Real good at manipulation and confusion. Flightfinder attempted to withdraw another 700.00 two days ago and my bank called me. Account is closed. Never going to see a refund of 9 hundred. They tell you a refund will show up 4-5 months and target your account for more money unless caught. Account closes and NO refund. Great scam!

Fraud is what this is. How does a legit company keep your refund for 3.5 months and counting? Paid to change a United Airlines reservation, and the nightmare began.
The problem is really not with United, although getting through to them was not easy. $2000.00 is a lot of money, and I will continue to fight for it.

Has not received a refund yet, AFTER ONE YEAR!!!! (April 4, 2020) and you do not answer any email or telephone !! That is not acceptable !!

Res # 20/0316222 - res code XNSEMU

My case began Aug 22. More than 4 months, and NO communication from you. Seriously poor service. Give me my refund please! SAS has informed me that they have refunded the money to you!!!

DO NOT USE THAT PAGE!!
THE WORST EVER..

Even before Coronavirus pandemic become more serious, they were replying on e-mails so badly. No phone answers!!! Neither face to face customer services!!! After been waiting so long time (around 7 months) just notified yesterday from Turkish Airlines itself that those Flightfinder didn't even make any refund requests, they are just big cheaters!!!

Do not use this service

You will if all goes as planned be fine...

But if you have to change date, or flight is changed or canceled you are in deep, and during last half year with Covid there has been canceled flight and changes globally

Quick summary, flight moved forward 2-3 hours in the morning and we didn't get any sms, email, phonecall or such.

Reason is: That is extra service you have to pay for, so due to that if you sum up what you are paying for with luggage and fees that you can get for free elsewhere why bother to use them.
They are not manning there phone , so you don't have any chance other than to open up an case in their system, reply comes through their system and not by mail or phone.

Copy of our conversation

Hello !

When you booked your tickets on our webside you did not choose any of our service packages plus or max

In that case it is the customers responsibility to check the times before depature if there has been any schedule changes

In this case no money will be repayed for extra costs and you did not fly on your outbound flight so

it is considered as a no show so we are not able to apply for any refund of your tickets

You can still use your return flight with the new time





Flightfinder

And regarding those return tickets , they are also changed , not informed to us so our planned stay gets even shorter due to these changes that we didn't know of resulting in unhappy relatives at the end location.

You have been warned, it can go perfect , but are you willing the risk ?
For us it cost us rough 650$ extra for new tickets to make it up to location same day

SCAMS!!!
First they wanted to charge 39 euros per person to "process" the reimbursement, and now (5 months later) they said they would not do it, that the airline should do it. I bought my flight on Fightfinder, so I want Flightfinder to give me my money back! SCAMS!

Enough to scam people

Hi,
I bought my tickets for 18th of march. Flight was cancelled due COVID. After asking several times they send me the link from the airline company where the ticket amount can be refunded but it will take very long time and on top they will charge me 39eur for person for administrative tasks due the cancellation.

on 18th of March the European Union issued a passengers guide for that exceptional situation giving the options that all companies must to offer, including the full reimbursement of the ticket.

COVID-19: Commission provides guidance on EU passenger rights, you can find it on internet.

So they are oblige to refund the full amount of the ticket without any commission fees.

Never again with this company and advice for you do not chose it neither.

Xavi

La peor que he visto en mi vida
Me cambian un vuelo a otro día que nunca he pedido y luego para meterme en el vuelo del día que iba a viajar, me piden 45 euro
Así que hora si no pago los 45 euros tengo viajar cuando ellos dicen
En cima me dicen que esto es lo que he aceptado en las condiciones generales, en las famosas letras pequeñas
Huid de esta compañía
Una vergüenza

Do not buy tickets from this site.

I bought tickets on 2019/8/5 from Rovaniemi to Stockholm and I paid 357,17€ for those tickets. The flight should've been with Norwegian.

Suddenly, on 9/9/2019 Norwegian cancelled one of the flights, so flightfinder offered either to change the ticket, or I get a full refund. I said I can't change the dates of the flights, so naturally I would want the full refund option. Flightfinder then cancelled my tickets, and said it would take 4-6 weeks to get the money back from airline and then I would get the full refund minus their fee, which would be 30e. So I would expect to get back 320,17€ which would be fine after all.

Then when I've heard nothing from Flightfinder, I send them a message on october 8th, kindly asking, when I would get the refund. They answered this:

"Dear Aleksi ,
thank you for your email.
We have checked your case with our refund department.
Yes, we have recieved tax repayment from the airline and we are still awaiting for the rest amount to be refunded.
As soon as the amount will be refunded, we will repay it to you.
Thank you for your understanding!"

They then paid me 61,46€ which would be some kind of tax part.

Now on 28/10/2019 I asked them, that I am still waiting for the rest of the money to be refunded.

They answered;
"Hello,
As per our system, we can see that the refund has been made on 10th October for the sum of 61,46 EUR.
We have sent you the invoice as well.
Kind REgards,
Flightfinder"

Like you can see, they are avoiding on answering to me where is the rest of the refund. I am afraid I will not get the rest of the money as promised, and it all seems they are not going to pay it.

DO NOT BUY ANYTHING FROM THIS SITE, IT'S A SCAM.

Nefasto servicio y peor atención. Me cancelan sin más y me mandan un email en otro idioma con una dirección noreply.

Cuando me meto a su web y abro una incidencia para que me expliquen qué ha pasado me contestan con esto:

" Querido Carlos,
deberia precisar la pregunta.
la reserva fue cancelada y el importe pagado sera' devolvido por entero.
En caso quisiera viajer deberia efectuar una nueva reserva y un nuevo pago.

Ademas parece que inserto' el nombre de manera erroena."

Peor no pueden hacerlo...

Vuelvo a escribir comentario! Partiendo de la base que la atención es nefasta, procedo a contaros mi experiencia.
Después de comprar dos billetes a EEUU, resulta que me los mandan con uno de los apellidos con una i en vez de una o, lo cual al viajar a EEUU, me dispongo a escribir porque no tienen número de teléfono, para que me cambien dicha letra pues no ha sido un problema mío. Para mi sorpresa después de mil mensajes me dicen que tengo en resumidas cuentas un tiempo para contestar y a elegir entre pagar 160 euros por cambiar esa letra con un billete nuevo o bien cancelar con un coste de 80 euros. A lo que les escribo 5000 correos preguntando el por qué cuando no ha sido mi culpa, y ora más cuando quiero cancelarlo ni siquiera me contestan.

Son unos ESTAFADORES! No compréis! Por mucho que os compense arriesgar. La primera y la última vez que les compro nada!

Hello Flightfinder,
What about your:

"Se ruega verificar que los datos antedichos, nombres, horarios y precios
correspondan a la reserva. Las eventuales objeciones a la factura deben ser notificadas en el plazo de tres (3) días."

This means I could make objections on possible errors in the invoice data within 3 days after issuing.

And then you tell me: "the documents which are issued before you pay are the authentic ones and cannot be changed after issued, unfortunately.
In the case we ask clients to give all the correct/needed data in the begging of the reservation. "

So what is that message in the invoice for?

And plus, how am I going to present objections to the invoice if you never sent it to me until I asked for it.

Also, the invoice doesn't have a VAT number, so in Spain is not a valid invoice, I guess in some other places in the world is not, either. So they might be "authentic" but not valid, legally speaking.

Either what you tell me here is not true, or what you say in the invoice is not right, in both cases, you have a problem that gave me a big problem.

La peor compañía de viajes.

He reservado un vuelo desde Madrid hasta Miami, haciendo escala en Atlanta. A las 2 semanas, recibo un correo de Flightfinder donde me decía que la aerolínea había cambiado de horario uno de mis vuelos, y, como no había pagado 15€ de servicio post venta, debía llamar directamente a la aerolínea (ESTO ES UNA GRAN MENTIRA). Cuando uno compra un billete por una agencia y el itinerario sufre algún cambio, la agencia tiene acceso directo con la aerolínea, para solucionar el problema y reubicar en otro vuelo, SIN COSTE ADICIONAL. Así que finalmente, tuve que pagar los 15 euros del servicio "post venta" y me llegó un correo donde me reubicaban en otro vuelo. A la semana, llamo a la aerolínea y me dice que el billete no ha sido emitido por la aerolínea y que ni siquiera está en la reserva; por lo tanto, como llegue el día y no se haya emitido, no puedo volar.
Escribo nuevamente a Flightfinder (PORQUE NO TIENEN TELÉFONO DE ATENCIÓN AL CLIENTE) y no recibo respuestas.

EN FIN, UN SERVICIO PATÉTICO, APARTE MENTIROSOS, LADRONES Y FRAUDULENTOS. OJALÁ ESTO SE PUEDA DENUNCIAR EN SUECIA PORQUE NO ES LEGAL LO QUE HACEN.

They cannot change a ticket date or sell it further, not even if you pay extra money for that. Which means, you can't sell it or give it to other person.

There is a reason why the prices are so cheap. I advise you not to order the cancellation insurance, it only works if you are ill and show a doctor's statement or are dying. They have "copy-paste" customer service, any worse service you need to look long after. You must do all the work even if you have any changes, they can not do it for you. Not even for payment. They are not trusted, in my experience I will never use them again and advise anyone else not to use this service.

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