Flit Avis 

I had an issue with one of the parts and initially tried to solve it myself, thinking it would be simple to do so, and also with the thought that the good people at Flit would be busy and therefore I didn't want to bother them. I ended up contacting them after not being able to fix it, and they were more than happy to assist. They were very responsive and did everything they could to help, and eventually the issue was resolved. The bike is running well and I've been happy riding around New York City with it.

Absolutely brilliant service, kept up to date every step of the way, great communication. All questions answered and I was never made to feel any of my questions where silly.

In a world of gross adversity, they did extremely well and deserve to win the highest accolades. Let's hope 2021 turns out to be the real year of the Flit 16. The whole team deserves to do well after all the effort that they have put in!.

A very long wait for my Jaffa to arrive. It was easy to put together.

I've done two longish rides now ( taking my cue from the PM) and loved the speed. I havent used the assistance much but It certainly makes a very steep hill near my home very easy, even at level 1.
I haven't got to grips with the mileometer yet
Its a very sturdy bike, the seat is pretty comfortable but the seatpost tends to wear loose and then the seat slips down.
I find the lack of a kick stand irritating as the bike swings around if you are not on a flat surface.
A further issue is the clip for the front wheel as you fold it up. It seems not to be quite deep enough and as I am small, I cant carry the bike with one hand. When I grab it, the wheel pops out of the clip.

If you dont gear assistance down at traffic lights, you can have a shocking surge forwards when the green light flashes !
I find the handle bar post irritating too as it is very sensitive and swings when you go over speed humps. when a white van man is on your tail, its quite scary. But some of these things may be because I haven't ridden for 3 years and this is the first time on London roads.

Im glad of the Lockdown as the roads are not as busay as normal. making it a perfect time to get used to Jaffa.

Im happy to be free. Wheeeee

This is a longish review, but it's worth reading, as it shows the superlative way in which the people at Flit respond to problems.

I found my first two outings on the bike very challenging, as if the bike was somehow underpowered, compared to the demonstration model I rode a year ago. However, during my third ride, I finally realised that the motor wasn't connected.

As soon as I made contact with Alex about this, Dave got back to me, and we put together a plan to have the bike sorted out locally.

Despite this being successfully done, though, I still found I couldn't manage the bike. So Dave asked me to send it back, so they could check it out thoroughly. Gemma arranged the courier, while Dave and Alex made a very fine video showing me how to repack the bike, and all went smoothly.

Dave stripped my Flit down completely, in case it had an intermittent fault. He then rebuilt it, and took it out for a long, challenging test ride. After doing all this, he knew for sure that there was no problem with the bike at all.

By now, it was clear that I had become too weak to pedal, as my health and energy had deteriorated considerably since my test ride in January 2020.

To my absolute astonishment, the people at Flit decided to refund my money in full, even though there was nothing at all wrong with my bike. I tried to persuade them to keep at least some of it to cover all their expenses on my behalf, but they wouldn't hear of it.

So, I have reached the end of my cycling career, and packed up my gear for the charity shop. The way the people at Flit have related to me over all this has been incredibly helpful, leaving me with good memories, rather than a sense of loss.

At every stage, it has been a great pleasure to interact with all the people at Flit. Each one has done their best for me, and at all times I knew that they really cared about me, and wanted me to have one last chance to ride again.

With love from Ruth XXXXX

Ordered one bike from Kickstarter and another by their Website. Both shipped by Fedex ultrafast und delivered perfectly. Great bikes and great customer service! A pleasure to communicate and to deal with!

So far we have received one of 2 bikes, but the customer service and help has been great. The bike is perfect for the cities here in Europe. I highly recommend this bike!

Well designed and made, easy to use (even folding), super simple e-bike controls (without over-engineered clutter and gimmicks) and superb handling that lets you forget its size. We also have 2 VanMoofs and a non-electric Brompton and the Flit is the most versatile of all.

Back in September 2019 my wife and I travelled from Leicestershire to Cambridge for a Flit promotional event. I have to say I was so impressed by the product but even more by the Flit team. They where very accommodating with their time, with good in-depth knowledge of the product and a clear vision for where they want to take it.

My wife and I was so impressed by the Flit team, we ordered a Flit 16, when we got home from the event.

We were so confident their clear vision would drive them to improve the product further and despite the challenges of COVID-19 they did just that.

Their resolve to deliver a new product in this very difficult times says everything about this team. Plus even when doing all this, using their web site and countless email communications, they have taken their customers (initial backers), with them on this remarkable journey.

I would have no hesitation in recommending Flit to anyone looking for a cycle from a team who cares.

Flit Cycle
Purchased for my wife who has had two knee replacements. She needed a cycle with a smooth cycling action, low crossbar for ease of getting on and off. Flit meets all these needs and looks a well engineer and quality product. This is a ideal cycle for exploring when on holiday as it folds down to fit in the boot of our car with ease. Only got this cycle recently therefore, can't say how it will stand the test of time but its looking a good buy to date.

Best quality bike. Design thought about in great detail.

Been kept regularly updated about the bike all the way from beginning to end.

Excellent!

Flit customer service is top draw!!! Always quick to respond to my questions via the web contact page, messenger and Facebook. When I bought the Flit I had lots of questions and they were so friendly. I even turned up at their offices and they made me feel so welcome. Like part of the Flit family! They genuinely care that you have a good experience with their bike and that shines through in everything they do. Well done Flit.

Amazing service and the best bike I've ever owned!

Superior electric bike on the market - by far.

After some crowdfunding emails and a spot on Fully Charged I made test ride enquiries for a Flit-16 in May 2020 and as soon as lockdown was lifted the co-founder arranged a home visit. My wife (the intended user) loved it seeing as it got her up the "steep bit" with minimal effort. Great communication with Flit, walking me through a cycle-to-work application, regular updates on manufacture and tracking the cargo ship from Taiwan all added to an enjoyable experience.

The Flit team have been friendly and helpful throughout the entire process. Shipping was delayed but still giving five stars as they did everything within their power to expedite where possible and I was kept informed regularly of progress. The bike itself is great and I'm extremely happy with my purchase.

The bike is incredible and the team are lovely. Have had great communication from them through the whole process of getting the bike!

I'm delighted with my new e-bike, which I'm now using once a week to travel to my office in Westminster. It's comfortable, the suspension is very good, and it's hugely exciting to feel the burst of power beneath you when you start pedalling! The folding mechanism is very intuitive, and it takes up very little room in my hallway. In addition, the FLIT team have been very helpful and responsive throughout the process of ordering the bike. Great work everyone!

Completely wonderful bike, elegant design and brilliant to ride. Thank you for persevering and getting it to us!

Alex and his team deserves all the success in the world. Well done for your stubborn perseverance in these difficult times!