Floridian Brand USA | Premium Massage Chairs Avis 

So far we are loving our massage chair from Floridian. We had a great sales report named Michael who helped us out every step of the way, including pickup. I hope everything continues to go well with our chair, but knowing the customer service is so good (from other reviews), I think we are in good hands.

The gentleman kept me informed about my chair. When was that when it was on his way thanks to him. The two gentlemen that delivered our chair knew whatever they were doing. Didn’t take him long at all to set it up. Very nice. You couldn’t ask for a better service.

We purchased Floridian Brand massage chair without plan. Just sat down we both love it at store. Anyway it delivered by Mr.Ganzy & Mr. Phil. Yes they called me on the way. Around 20-30mints to set up also they explained how to use it. So they set up for us!

And after we use machine I notice some drop sound. I sent message about it. This time Mr.Ganzy and Mr. Kai showed up. They actually open chair and showed me inside tested all kind of setting. It was nothing broken, just electric cord was hit bottom of it.

Also Ms.Madison is the one answered all my questions through message. She was always quick responding.

I really recommend Floridian Brand Massage chair. We are using everyday!!

Thank you for good team work & service 👍

We were able to test out the chair prior to purchasing which was nice as we were able to confirm it was a good fit for our need. Top technology, lots of massage options, sleek style, & very comfortable. We are thrilled with our purchase.
The individuals we have worked with from sales, to coordinating delivery to the gentlemen who delivered the chair, everyone has been very professional and super easy to work with. The communication has been great, we received updates every couple of weeks while awaiting the delivery & the chair delivered when they said it would.
We have enjoyed our experience working with everyone at Floridian.

I’ve owned my rebel massage chair for about two years now, and recently I had a small issue with the massage system. I reached out to the company, and they arranged for a technician to come to my home and take care of it.

The technician, Ganzy, was absolutely wonderful. Let me tell you, this young gentleman really knows what he’s doing. He was professional, knowledgeable, patient, and made sure everything was working properly before he left.

After owning the chair for two years, it’s great to know Floridian Brand is still there to support their customers after the sale. I really appreciate the entire team for taking care of me. Excellent service and a great experience overall!

Madison's consistent updates we beyond expectation. Her expeditious response time, left no room to question her professionalism. She always made us feel important, which made us feel even more happier with our purchase. Despite a little hick up with the first attempted delivery (wrong color), and us moving, Madison's level of customer service was above reproach. Not to mention the gentlemen who made our delivery, Ganzy and Kai, calling when they were 30 minutes out amd confirming our address, absolutely appreciated! Top notch!

The entire buying and delivery process has been terrific from start to finish. The sales experience was completely pressure-free, and everyone was extremely knowledgeable and able to clearly explain the chair’s features, functions, and capabilities.

After the sale, I was kept informed and updated throughout the entire process, which made everything easy and stress-free. The customer service was outstanding, and Madison in particular could not have been nicer or more knowledgeable. She was incredibly responsive and always quick to answer any questions I had.

Overall, this has been one of the best customer experiences I’ve had in a long time. From the initial sales experience to delivery and customer service, everything was excellent. I would highly recommend them!

I had a wonderful experience purchasing my massage chair! The salesperson was very knowledgeable and helpful without being pushy at all, which I really appreciated. The customer service was excellent from start to finish, and the delivery was right on time as promised. Everyone I dealt with was friendly, professional, and made the entire process easy and enjoyable. I’m very happy with my purchase and would definitely recommend them to anyone looking for a massage chair!

The delivery was fast and easy. We love our massage chair. It is everything we wanted and more. Now is hard to keep our friends from coming over to use it as well.

I am extremely pleased with my Floridan Pioneer 6D massage chair and, just as importantly, with the outstanding customer service I received throughout the entire process!

The delivery team truly went above and beyond. They called ahead of time to give me an ETA, arrived right on time, and were extremely professional and helpful. My chair was a tight fit getting into the room where I wanted it set up, but they didn’t give up. They carefully took the chair apart, removed the door to make sure the chair could fit through, and then replaced the door after getting everything into the room. They went the extra mile to make sure everything was done properly and that my chair was exactly where I wanted it.

I also want to give a special thank-you to Madison on the customer service team. She was absolutely wonderful! Anytime I had questions about my delivery, she was there to help. What impressed me most was that she didn’t just wait for me to reach out, she actually contacted me first to keep me updated throughout the process. That level of communication and personal attention made a huge difference and made me feel like I was truly valued as a customer.

As for the Floridan Pioneer 6D massage chair, I absolutely love it! It is a beautiful, high-quality chair, and I am very happy with my purchase.

From the excellent customer service to the delivery team that went above and beyond, my entire experience has been exceptional. I would definitely recommend Floridan to anyone looking for a quality massage chair and a company that truly cares about its customers. Thank you, Madison and the entire Floridan team, for making this such a great experience!

The Delivery guys were great. The overall process was frustrating. I am greatly appreciative of the discount that was applied due to my inconvenience but the chair that I received was different from the one I originally ordered First world problems the updated chair was equally as impressive but I was more familiar with the predecessor. I was definitely at the point of canceling my order but your team and the customer service rep were accommodating in providing the extra discount. However, near 11 weeks for delivery was deeply disappointing in addition to the delivery wait my other complaint is I wish the operating instructions, I wish they were a little more detailed or I wish there were YouTube videos that give additional details on how to operate the Auto programs. Unfortunately i am more of a visual learner I am unsure how to select the additional auto programs. For instance I’m not sure how to select the pre sleep or wake up auto program options. I’m not sure how to visually identify which auto program is which.

Floridian Brand USA moved my massage chair from one house to another, and they provided outstanding service. The move went smoothly from start to finish, and the support provided by Madison was exceptional. She provided excellent customer service, was professional, responsive, and made the entire process stress-free. I highly recommend Floridian Brand USA for their reliable service and outstanding customer support.

The delivery was ahead of schedule and the delivery men were great. They explained the features of the chair and the warranty. Very friendly. The chair is great. I will definitely recommend the Thundra.

Service was amazing

Ganzy and Phil, who delivered and setup the chair, were very polite and took their time with setting it up. Gave a quick overview in the operation of the chair. Very professional in the setup. Thank you.

Overall great experience from the purchased to the delivery.

The company was always in communication providing updates. The guys that came and moved the Massage Chari was friendly and easy to work with. Everything went smoothlyl

I can't say enough about the Floridian Brand Team. Great customer service and my wife and I are loving our new chair. It's a great way to unwind at the end of a long work day.

They were amazing. Madison made sure to keep me updated on all the delivery and process of everything. Even through a bit of a glitch, through no fault of theirs, she kept me updated and offered a credit for the inconvenience. Would absolutely recommend this company and product.

From the initial demonstration of the chair to the purchase then delivery it was a great experience. I highly recommend it to anyone who wants to come home after a long day at work and just relax and unwind.