Flowers 4 Hours Avis 

This was the worst customer service experience of my life.

I had to work 3, 12 hour shifts and so could not see my mother for her 79th birthday, so, I ordered flowers. I ordered them on the 6th for a January 7th delivery. They got there the 8th and in horrible condition, wilted, brown and much smaller than the $70 bouquet I ordered. No Lillie’s were present on delivery but pictured on the website.

I called customer service and had to deal with AI before getting a human. I spoke to 4 different people, one particularly rude one that would not let me get a word in. No one would transfer me to a supervisor. I got dropped three times. When they did attempt to transfer me to a supervisor, I went back to square one and had to navigate AI all over again.

My delivery and flower charges totalled $100.00. I wanted to brighten my mom’s birthday especially because she was just told she needs to start dialysis. Timing matters in flower delivery.

Still shocked that these people can operate. I’ll spread the word far and wide.

Ordered flowers for my friend’s birthday, and was glad to find they had one with Hello Kitty. Flowers were delivered 2 days late and Hello Kitty was not included. It has been 2 weeks and I still have not heard back from customer service. They should not have given the option to be delivered in the same day if that is not possible. Also, should not have advertised the Hello Kitty if they don’t have the product.

Placed my order at 1:30 pm on Dec 23rd. Paid additional $5.99 for expedited delivery. No delivery. Called them after 7pm, the automated service stated that there's an unexpected delay. Eventually the delivery was made the next day, 24 hrs later. But they delivered totally different flowers.

Complete scam. Took my money and never delivered the flowers. Don't waste your time and money!!!

Flowers were never delivered. 4 days now. Customer service is an automated message saying, "Order is on its way." I am usually careful about SCAMS, but their flashy advertisement got me. Purporting to be a local florist. I am very sad for my friend who is near death without our Life Group's encouragement. My next step is file a claim with my payment type for a refund for fraud.

Absolutely the worst experience ever. After 4 days, not 4 hours I asked their AI agent that constantly tells me they cant deliver to cancel my order. Because you simply can not get in touch with a human.

worst customer service i have ever experienced in my life. NEVER ORDER FROM THESE PEOPLE, Liars : said our order was delivered when it was not. Couldnt get any help as everything is AI. If youre lucky enough to get to a human they transfer you to AI. very frustrating and disappointed

The flower arrangement was BEAUTIFUL!! My daughter loved the arrangement for her birthday. Everything was just as advertised. Only suggestion would be for the delivery person to call when on the way with the arrangement.

HORRIBLE! DO NOT ORDER. It is a complete lie, none of the flowers were delivered same day or every the next day. I paid for flowers that same day. I sat on the phone, and all they offered me was canceling the order or a $5 credit, which was absolute crap. I will be contacting the BBB about this.

Really wish I would’ve read these reviews ahead of time. Needed some flowers delivered quickly, but delivery never happened. When I try to track the order, it just basically says “order delivery delayed due to Covid-19”. Like, really??? We still using that excuse in 2025? Now after reading these reviews, it’s pretty clear that it’s just a garbage company employed by a bunch of crooks who’ll take your money & run.

Nothing like what I ordered. Ordered roses.
Container cheap. Not at all what was pictured

I do not recommend flowersIn4hours.com.

I placed Order #5208936 for delivery on December 20, 2025. The order total was $111.91. The invoice stated the order would be processed and that I would receive an email once delivery was completed.

No delivery occurred. No delivery confirmation was sent. My friend received nothing.

The company advertises “delivery in four hours or less,” yet days later the order remained undelivered. I attempted to contact customer service multiple times using the contact information on their website and received no meaningful response, no refund, and no explanation.

At this point, flowersIn4hours.com accepted payment for a service they did not provide. I am filing a complaint with the Better Business Bureau and am pursuing additional consumer remedies.

Consumers should proceed with caution.

Ordered some flowers for a funeral and they did not deliver and did not let me know anything about the delivery. The worst experience ever!
Do not order from them!

DO NOT BUY HERE. I ordered a " beautiful" bouquet. I also added ballons. The flowers looked worse than if I bough 5 roses at walart. It was also not a bouquet it was literly just a few broken roses. No baloons. They offered me 15% disocunt. I said no, they called me the next day offering 30%.

WHAT A JOKE...

My order, done on December 9th AM and planned the day after, was never delivered. I 'm still waiting for a reply to my tickets and email requests for refound: very bad experience.

They are a bunch of liars and crooks!!! Did not deliver the flowers on the anniversary date, and said they would do it the following day, which defeats the purpose of the anniversary!!! Then when I called to cancel the order after they stopped deliveries for the day, they refused to refund my money!! When the flowers did arrive the next day, they looked horrible! Brown, crushed, nothing like the pictures. Never again from this “company.” What a waste of money!!!

I would give it a 0 if I could

I’m giving one star only because a zero-star option doesn’t exist.

I ordered flowers around 2:00 PM CT on Wednesday (12/10). I understood same-day delivery wasn’t possible, but given the company’s prominent “Flowers in 4 Hours” claim, I reasonably expected delivery the next morning. Instead, the flowers were delivered approximately 27 hours later, between 6–7 PM on Thursday (12/11).

When they finally arrived, the arrangement looked nothing like what was advertised. The website image clearly showed lilies as a major focal flower, yet no lilies were included at all. The arrangement was far less full, the greenery looked cheap and poorly composed, and the overall design appeared unprofessional. Even worse, the container itself looked dirty and streaked, which is completely unacceptable. A side-by-side comparison with the website photo makes this obvious, but, sadly, I can't attach the photo here.

I understand that flowers can vary, but removing major focal flowers, significantly reducing fullness, and delivering an arrangement in a visibly dirty container goes far beyond reasonable substitution.

On Friday morning (12/12) I attempted to contact customer service. The chat feature didn’t work, phone calls were unsuccessful, and I could not find a direct customer service email. I submitted a complaint through the website form. Four days later, I still received no response.

Because the delivery was very late, the quality was poor, and customer service was nonexistent, I disputed the charge with my credit card company.

The flowers were sent to an 81-year-old woman recently diagnosed with throat cancer. This was meant to bring comfort and joy. Instead, it was disappointing and upsetting.

I cannot recommend this company.

DO NOT ORDER FROM FLOWERSIN4HOURS.COM!! Delivery was late and the flowers were nothing like the picture. I could have gone to Whole Foods and gotten something much nicer for way less

I was very skeptical that these same-day delivery flowers would get there on the same day, but they did! I would order it again without hesitation. Thank you!