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Lisez les avis des autres

Noté 5 sur 5 étoiles

We bought a smaller set which we thought would look nice in an area we were having cleared along our driveway, once it was cleared we both agreed they were too small and decided to trade out the 2 w... Voir plus

Noté 1 sur 5 étoiles

If I could give Flyachilles a lower rating, I would. I placed an order for a ceiling fan on July 25, and 44 days later, it still hasn't arrived. Every time I contact customer service, a friendly... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I have not received my item yet. This rating is based on the questions they’re asking. 1. The shopping experience in the website is pretty good. There are plenty of picture and details. They do no... Voir plus

Noté 5 sur 5 étoiles

The ordering process was very smooth. I was drawn to the modern styles that this company offers. I can’t wait to receive and install the ceiling fan. Also the customer service team was very responsive... Voir plus

À propos de l'entreprise

  1. Magasin d'ameublement et de décoration
  2. Magasin de meubles
  3. Magasin de rénovation
  4. Concepteur d'éclairage paysager
  5. Magasin de luminaires
  6. Grossiste en éclairage

Écrit par l'entreprise

Flyachilles offers stylish lighting, ceiling fans, furniture, and home décor for indoor, outdoor, residential, and commercial spaces. We are committed to quality products, secure shopping, reliable delivery, and helpful customer service.


Coordonnées de contact

4,5

Excellent

TrustScore 4.5 sur 5

507 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 60 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,5

Tous les avis

(507)

302 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

I was told a lie and i'm highly disappointed

I just want to say i am highly disappointed in this company. I made a very large order for my home project and my sons room. Initially, i was offered free express shipping but during checkout it only showed the standard shipping. I went ahead to place my order of over 1,000 bucks. When i reached out to customer service to apply the express shipping i was asked to pay an extra 160 bucks for express shipping, which i did. 6 of the items were immediately shipped and i was told the pending 3 items will be shipped in 2 days time. 5 days later and no tracking number. i even wrote an email and was ignored. I finally contacted support again and was told the 3 items were shipped via standard shipping. why??????????????????????? This will really affect my plans and ruin our designs. This company is proving to be unreliable and they do not care about their customers at all.

3 février 2026
Avis spontané
Logo de Flyachilles

Réponse de Flyachilles

Hi Mia,

We’re sincerely sorry to hear how frustrating this experience has been, especially for a large and time-sensitive home project.

We would like to clarify that our shipping options are determined at checkout based on inventory availability and destination. In some cases, partial shipments may occur when certain items are ready earlier than others. However, we fully understand that the change in shipping method for the remaining items caused confusion and inconvenience, and we apologize for that.

Regarding the express shipping request, any additional charge is based on carrier upgrade costs rather than a promotional adjustment, but we regret that the process did not feel clear or seamless on your end.

Most importantly, we never intend to mislead our customers. If our communication fell short, that is on us — and we take that seriously.

Our support team has reached out again to review your order details and ensure the remaining items are handled properly. We truly value your business and would like the opportunity to make this right.

Flyachilles Support Team

Noté 4 sur 5 étoiles

Great Customer Service

Company has agreed to a full refund of my non-working lights. Deducting one star since the lights failed to work, otherwise, satisfied with the outcome.

4 février 2026
Avis spontané
Noté 5 sur 5 étoiles

Simple, discreet, clean Lighting for steps

I needed a discreet, simple light to brighten up the 3 set of steps leading to my front door. There are no street lights in our private community and the porch lights do not light more than the 3-4 top steps. The 2 lower set of stairs are made of railroad ties and I couldn't find anything that I liked. I found these with a simple google search and loved the recessed lampshade and that they were LED. I decided to put two on either side of 2 columns at the top set. The other two will each be on a railroad tie half wall on one side of each set of stairs going down to the driveway. I can keep them on from sundown to bedtime and cheer up the outside front from the street. Excellent price with discount on multiple lights.

6 février 2026
Avis spontané
Noté 5 sur 5 étoiles

Very impressed with my Flyachilles experience

Very good experience with Flyachilles purchase. The customer support is always available. "Claudia" is, quick to respond and thorough. I received detailed answers on phone as well as emails. In addition, Claudia sent me the extra parts I needed for self-wiring at no charge. The product "LED strip lights" are good quality and beautiful. Also, they are a great price when comparing to other similar LED lighting at our landscape stores. I highly recommend Flyachilles products.

4 février 2026
Avis spontané
Noté 5 sur 5 étoiles

Best customer service

Best customer service I have ever experienced. Communication was very quick and they truly wanted to resolve our concerns. They gave several solutions to our signage we were enhancing and offered us additional lightening to resolve the lack of light. We are very pleased with the results and would highly recommend
Flyachilles to others.

2 janvier 2026
Avis spontané
Noté 5 sur 5 étoiles

Delay in shipping

There was a big delay in shipping and the staff at flyachilles handled everything promptly and professionally! Product was fantastic also. I would highly recommend this company! Thank you flyachilles staff!!!

27 novembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Size matters

I was able to find the ceiling fan design I wanted in a size I wanted that no one else offered.

29 janvier 2026
Avis spontané
Noté 4 sur 5 étoiles

Beautiful designs. Don’t take Discover cards

Our only issue was that you do not take Discover, so we needed to use an alternate payment method. We love your designs, and the light we chose; not only for its unique design, but also for the number of lumens, which will provide bright light for our kitchen island.

27 janvier 2026
Avis spontané
Noté 5 sur 5 étoiles

Customer Service Addressed and Resolved the Situation

Customer Service personnel was very acommodating. I had an issue with the unit I purchased. The unit lacked the features I expected. They addressed with a solution satisfactory to both parties. The light was put in service and performed as advertsed, It lit the tree all the way to the top.

27 janvier 2026
Avis spontané
Noté 5 sur 5 étoiles

Fan Light

Honestly better than I expected. Easy install, no wobble, and it runs quietly even at higher speeds. Would buy again.

26 janvier 2026
Avis spontané
Noté 5 sur 5 étoiles

Pleased customer

The ordering process was easy. Tracking the shipment was convenient and easy. The product was exactly as I expected!

21 janvier 2026
Avis spontané

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