When I had issues with my plane ticket, I didn’t know what to do. I just tried to change the date of the ticket and Fly Fairly made it a way better experience. I was losing hope with the airline, but... Voir plus
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Lisez les avis des autres
User friendly website interface. Easy payment plan provided.Hope can develop app for playstore & apple store
Had trouble with the booking for my infant name. Contacted fly fairly support, and was helped by the team. They manage to rectify and include my infant full name inside the air ticket ! Really want to... Voir plus
Loved how quick the booking process was. I went with Affirm because they're the most chill in my experience, and I usually pay it all off in a month or less. Love that they have many financing options... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
We’re shaking up the skies and changing how people book flights for good. Fly Fairly gives travelers the freedom to fly their way ✈️ with flexible payment options 💳, smart trip protection 🛡️, and access to 650+ airlines around the world 🌍. Powered by slick tech behind the scenes, our platform puts you in control so every trip feels tailor-made, minus the stress 😎
We’ve got your back – always.
Book with confidence knowing you’re protected by our Fly Fairly Guarantee:
✅ Transparent Pricing: No payment surcharges, ever.
🔁 Flexible Booking Options: Change your plans with ease.
💖 Fair Treatment, Always: If something goes wrong, we’ll make it right.
No stress, just a smooth takeoff 💜✈️😊
Coordonnées de contact
160 ROBINSON ROAD, 068914, Singapour
- help@flyfairly.com
- flyfairly.com
4,8
Excellent
196 avis
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A répondu à 50 % de ses avis négatifs
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THIS IS BY FAR THE WORST BOOKING…
THIS IS BY FAR THE WORST BOOKING EXPERIENCE I HAVE EVER HAD IN MY ENTIRE LIFE!
To all who are thinking of booking through this app, please think more than twice. The hassle is really not worth it. It is better to pay the regular price instead.
In a nutshell, everything was just bad experience overall. Instead of handling the situation, they choose to dodge a bullet and bark up the wrong tree --the customer.
1.Customer service rep is very unprofessional.So much unnecessary extra comments and reasoning instead of just doing what was asked.
Second, 2 of the 4 bookings have ENTIRELY WRONG CONFIRMATION CODES. Imagine the hassle of having to confirm everything on my end. No one has the luxury of time to do these. Had I not reviewed them ahead, imagine the stress it would have been. Confirmation code was changed by the airline without their knowledge. Should that be the customer's problem then? Isn't that part of your job to update the customer of the changes?
Third, I cannot make any changes to my booking like seat preference and additional baggage because the booking is made under someone's email and I can't access it. When I tried to reach out, NO ONE RESPONDS. This service is crap.... JUST CRAPPY!
I made this review with all honesty and these were the replies I received on my end, because I made a review about my experience:
"...At this stage, we are happy to resume support and provide the updated itinerary, as soon as your public review reflects the facts of the situation more fairly."
[Really?]
"Wishing you smooth travels ahead. And say hi to AA for us"
[Who is AA?]
FLY FAIRLY, please do better at your correspondence with customers. It leaves a bad (or worse) impression. Take reviews and comments as a way to improve.
Also, I am not paid to make reviews. This experience just needs to be known!
29 mars 2025
Avis spontané
Réponse de Fly Fairly
Hi Mary,
We’re sorry we didn’t meet your expectations 💔 We know travel stress is real and we always try to go above and beyond 💜but this review contains many claims that are simply untrue 😢
The issue you faced came from the airline's new customer portals, which are entirely outside our control. You confirmed the booking is accessible on their old portal but not the new one, which clearly shows the issue was on their side.
Low-cost carriers can be hard to reach directly, which is exactly why we stepped in to help! Our team supported you throughout the weekend, including outside business hours, and stayed kind and responsive the entire time, even when your messages were (ahem) less than friendly from the start 😅
We always do our best to help 💜 We also believe in fairness and honesty, both in flying and in feedback. And when a review feels a little too embellished, especially when the only other one happens to praise a competitor, most readers know how to read between the lines 🙂
Fly Fairly Crew
Great solutions bringing down costs
I was just really struggling trying to find a return flight from Sweden in June at a reasonable cost, almost giving up and with that, giving up the chance to visit my family and have my son come and stay with me in the summer then I stumbled upon these guys who put together a great suggested combination of flights which then can quite often result in much lower prices, ok so I'm coming back via Oslo haha but hey I get to see my family thank you guys
28 mars 2025
Avis spontané
Réponse de Fly Fairly
Joni you absolute legend. That review took us on a journey and we loved every word of it.
Struggling to get back from Sweden, almost gave up on a family summer, then pow! Fly Fairly enters like a low-cost superhero. Flights through Oslo? Iconic detour energy. Family reunion secured, wallet intact, vibes restored.
We got you, Joni. Anytime, anywhere, even via Norway. 😊💜✈️
Love the easy booking and prompt…
Love the easy booking and prompt customer service response.
25 mars 2025
Avis spontané
Réponse de Fly Fairly
Hey Roella,
We love that you loved it! Easy booking and fast replies? We’re basically the Beyoncé of flight websites. Flawless and always on beat. 🎤✈️
Thanks for flying fairly with us. Don’t be a stranger. There’s always another adventure waiting and we’ll be here with the sass and savings.
Please ping us on our customer chat for a discount coupon off your next booking as a thank you for your kind words! 😊💜
Great working with Fly Fairly,
Great working with Fly Fairly,
They are always there to help and support. The BNPL function is an absolute game changer in terms or spreading to cost on the multiple flights I book. The CS team are equally awesome
18 mars 2025
Avis spontané
Réponse de Fly Fairly
Thank you so much for the kind words! Our customer support team will be so happy to know they’ve made a great impression 😊💜
My problem was resolved very fast…
My problem was resolved very fast Ashley. Is really helpful and she’s really excellent in providing me the information and helping me to resolved my problem
21 mars 2025
Avis spontané
Réponse de Fly Fairly
Thank you so much for the lovely feedback, Recil! We're so glad to hear your issue was resolved quickly. Ashley will be thrilled to know she made such a positive impact. She's truly one of our stars!
Please ping us on our customer chat for a discount coupon off your next booking as a thank you for your kind words! 😊💜
Angel was able to show me information…
Angel was able to show me information that I did not originally see when booking.
She was very helpful and clear.
Thanks Angel
18 mars 2025
Avis spontané
Réponse de Fly Fairly
Thank you for your feedback! 😊 We're so glad to hear that Angel was able to provide you with the information you needed and make your experience smoother. We'll be sure to share your kind words with her! If you ever need more assistance, we're always here to help. Please ping us on our customer chat for a discount coupon off your next booking as a thank you for your kind words! 😊💜
Responsive customer service (Angel)…
Responsive customer service (Angel) that solves issues quickly. Recommend for people seeking flexible payment options.
10 mars 2025
Avis spontané
Réponse de Fly Fairly
Thank you so much for your kind words! 😊 We're thrilled to hear that Angel provided quick and responsive support. Flexibility is what we’re all about, and we’re glad you had a great experience 💜✈️
Fast and reliable staff
Fast and reliable staff! Wonderful customer experience! Thank you Angel for helping and being patient with my questions
15 mars 2025
Avis spontané
Réponse de Fly Fairly
Thank you so much for your kind words! 😊 We're thrilled to hear that you had a great experience with our team, and we'll be sure to pass your appreciation along to Angel. If you ever need assistance again, we're always here to help!😊💜
Fanastic Service.
Thanks Alex and Angel. Sincer apologies for the misuderstanding.
8 mars 2025
Avis spontané
Réponse de Fly Fairly
Hi Hemanth,
Our chat logs show our team was in touch with you multiple times per day, doing our best to assist. We understand travel can be stressful, especially during unexpected disruptions!
Both our team and Cathay Pacific explained to you that since you made changes directly with Cathay Pacific, the booking moved under their control (this is standard across all travel agencies). This meant we couldn’t make changes ourselves (even though we wanted to!). We still did our best to liaise with the airline on your behalf.
While we completely understand your frustration, we have a zero-tolerance policy for abuse, as our team is here to support all travelers professionally and respectfully.
As for remote work, yes, some of our staff work from home, including working mums, which we proudly support! This has no impact on our commitment to providing great service.
We’re always happy to assist where we can and hope to serve you again in the future. Wishing you smooth travels ahead! 😊
Best regards,
Fly Fairly Crew
Excellent customer service
The agent went above and beyond to solve my problem. Thank you Hannah
7 mars 2025
Avis spontané
Réponse de Fly Fairly
Thank you for your kind words! We're thrilled to hear that Hannah went above and beyond to assist you. We’ll be sure to pass along your appreciation. 😊
If you ever need anything in the future, we’re always happy to help. Safe travels! 💜✈️
Best regards,
Fly Fairly Crew
Awesome simple great prices and no…
Awesome simple great prices and no additional info that’s not needed ABC simple no confusing add ons thanks guys love your work👍🏾
21 février 2025
Avis spontané
Réponse de Fly Fairly
Thanks for the awesome review! 🙌 We’re all about simplicity, great prices, and no hidden extras, so glad you loved us! ✈️💜
Please ping us on our customer chat for a discount coupon off your next booking to say thank you! 😊
Impressive
The agent went above and beyond to solve my problem. Thank you Hannah. I hope all the other agents are like you
19 février 2025
Avis spontané
Réponse de Fly Fairly
😊 We’re thrilled to hear that Hannah went above and beyond to help you. We’ll be sure to share your praise with her! 🌟 We’re always here when you need us 😊💜
Please ping us on our customer chat for a discount coupon off your next booking as a thank you for your kind words! 😊
Responsive
Customer Service is outstanding. Very responsive for your questions
19 janvier 2025
Avis spontané
Réponse de Fly Fairly
Thank you for the kind review, Jasper! Always happy to be of assistance😊 Thank you for Flying Fairly! 💜✈️
Worth the try
First time trying flyfairly and i got all the help i need with their amazing customer service Angel. She did above and beyond for making your experience with them the best you can get. highly recommended.
7 janvier 2025
Avis spontané
Réponse de Fly Fairly
Thanks Tin! We're so glad you gave us a try! Hope to welcome you back soon 😊💜
Was a little confusing at first to be…
Was a little confusing at first to be honest but Angel helped me figure it out! She was even nice to me when I was very anxious about my flight details and things! I actually think Fly Fairly is pretty good! Used it for my first time ever flying internationally:)
6 janvier 2025
Avis spontané
Réponse de Fly Fairly
Thank you for the lovely feedback, Shania! We're thrilled to have been part of such a memorable experience for your first international trip. Angel will be so happy to hear she could help make it easier for you. We can’t wait to welcome you back soon! 😊✈️
Awesome Support from Fly Fairly!
I had to change my flight after booking with Fly Fairly, and honestly, I was kinda stressing. But shoutout to Angel from customer service!! She made the whole process so easy! She was super helpful and crazy fast at sorting everything out. Thanks for making it all so smooth, Angel! You’re a lifesaver 🙌
20 décembre 2024
Réponse de Fly Fairly
Thank you so much for sharing your experience! We're thrilled Angel could turn a stressful situation into a smooth and easy process. She truly is amazing, and we'll make sure she sees your kind words. We can’t wait to assist you again on your next adventure! 🙌😊✈️
Thanks Angel!
Tried it for the first time, had a good deal on which was nice. I did typed my name wrong though by accident and Angel was a superstar and fixed it for me right away. She asked for a review so here you go, thanks Angel!!
13 décembre 2024
Réponse de Fly Fairly
We’re so glad Angel could sort things out for you so quickly, she really is one of our superstars! It’s awesome to hear you enjoyed the deal too! We hope to see you flying with us again soon! 😊✨
Absolutely the BEST site to book your…
Absolutely the BEST site to book your flights without a doubt! They have really listened to clients and put together all the things we need when booking and then some! Easy, intuitive, client-centred and flexible. Fly Fairly rocks!!!!
20 décembre 2024
Avis spontané
Réponse de Fly Fairly
A huge thank you for the amazing feedback! Your support means the world to us and inspires us to keep improving. See you soon for your next Fly Fairly Adventure! 🚀✈️😊
NO REFUND after I paid for comperhensive refundable
I booked with this company a flight ticket plus I paid to be refundable.when I cancelled my flight,
I applid for the refund through refund me
but refused my request ,they said:your reason not fit in our category to be refud,what reason they need after I paid for comperhensive refundable.
never trust fly fairly.
my confirmation booking was: HDYKIO
Update:
I mentioned in my review I contacted refund me, and they reply to this msg:
“Thanks for your application.
Please be aware that our refundable terms are designed to accommodate situations where unforeseen circumstances prevent you from attending your booking, rather than for accidental purchases. Unfortunately, as per our policy, we cannot process refunds for tickets purchased in error.
Regrettably, we must close this application accordingly”.
When you read their email you can tell who you deal with.
18 décembre 2024
Avis spontané
Réponse de Fly Fairly
Hi,
Thank you for your feedback. We're sorry to hear about your experience. The cancellation protection you purchased is provided by Protect Group, and its terms and coverage are clearly outlined during checkout. It covers specific categories such as illness or other unforeseen events, but it does not include cancellation for convenience.
We strive to make these terms transparent to avoid any confusion and regret any misunderstanding. For further clarification or assistance, we encourage you to contact Protect Group directly via the link provided in your confirmation email: https://www.refundable.me/extended/en/.
Kind Regards,
The Fly Fairly Crew
Fantastic site
Fantastic site. While there are many booking sites, Fly Fairly has become my 'go to'. I love the ease of the site, love the flexible payment methods, great to see the adoption of crypto in this space. Simple, clean, above all easy and does exactly what I want.
4 décembre 2024
Avis spontané
Réponse de Fly Fairly
Thank you for the kind words! We’re thrilled to be part of the growing crypto community and appreciate your support! 🚀✨
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