My experience with FWChas always been great. I’ve had to make changes in my itinerary and it’s a comfort when I’m traveling to know FWC is with me if I need them. And I have needed help from time to t... Voir plus
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Lisez les avis des autres
I highly recommend Fly World Class to anyone wishing to travel in style for a great price. Chaika Peralta was wonderful to deal with, very polite, professional yes still friendly. She delivered a... Voir plus
L'entreprise a répondu
We just purchased tickets from JAX to BKK. Shelly Tan was the agent who helped us through the entire process. She was patient, diligent and very professional in all of our interactions with her.... Voir plus
L'entreprise a répondu
Our trip to Singapore, which was arranged by Fly World Class, has just ended. With the exception of an hour delay on our flight from Manila to Singapore, the brief vacation was flawless and everything... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
The Fly World Class team is dedicated in making sure you’re first class or business class traveling experience is nothing less than World Class. Your travels plan are important, and that’s why our Fly World Class team have been trained at the highest levels to make sure you are taken on a World Class experience throughout your interaction with us. Our trained professionals have worked in the airline industry for many years and have tailored thousands of business and first class itineraries to accommodate our client’s needs. We accommodate your needs with everything from your seat selection, food choice or simply making sure your flight is on-time the day of your departure. You can count on one of our professional agents to make sure your experience is nothing less than World Class. Whether your travels are for Personal or Business, you can expect World Class service.
FlyWorldClass.com
Écrit par l'entreprise
Coordonnées de contact
850 Stanton Rd Suite B, 94010, Burlingame, Etats-Unis
- 1-800-680-3591
- Info@FlyWorldClass.com
- flyworldclass.com
4,7
Excellent
613 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
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OH MY GOD I am simply shocked I didn't…
OH MY GOD I am simply shocked I didn't know about this before. You booked me flights cutting from USD 4100 to 3000.
Amazing and fast and agent Diane L. was so fast and responsive,
To be honest I thought it was some kind of data collection spam!
THANK YOU !!!!
6 octobre 2020
Avis spontané
Réponse de FlyWorldClass.com
Hello Luke,
Thank you for taking the time to leave a great review of your booking experience with Diane. We are thrilled to have been of service to you by booking the best airfare for your trip. We truly look forward to assisting you with your future travel plans.
-The Fly World Class Team
The procedure was slow and the agent…
The procedure was slow and the agent said she didn't want to work on the weekend but she finally did. All in all I happy with how it went.
6 octobre 2020
Avis spontané
Réponse de FlyWorldClass.com
Hello Charles,
Thank you for taking the time to leave us a review. We are honored to have been of continued service to you by booking airfare for your travel plans. We see you left four of five stars, and greatly appreciate your feedback as to the reasoning. Please know that this interaction is not reflective of our world class standards and was internally addressed.
Fly World Class comprises of a team and while matters are best handled by a personal consultant as they are the most familiarized with their client, we pride ourselves on being accessible and available to our clientele.
Please be assured that this will not be something that you will experience going forward. If you ever have any concerns or comments regarding your service whether positive or negative, do not hesitate to contact us directly at reviews@flyworldclass.com.
Again, we would like to thank you for booking with us and we look forward to assisting you with your future travel plans.
-The Fly World Class Team
I just love Shelly!!
I just love Shelly!!! She is fantastic and is so helpful!!! I will continue using her and referring friends and family to Her as well!!!
6 octobre 2020
Avis spontané
Réponse de FlyWorldClass.com
Hello Lisa,
Thank you for taking the time to leave a fantastic review of your booking experience with Shelly. We are pleased to have been of service to you by booking the best airfare for your trip. We sincerely look forward to assisting you with your future travel plans.
-The Fly World Class Team
Shelly was amazing
Shelly was amazing, this is the second time she help us book our tickets, very helpful and friendly.
5 octobre 2020
Avis spontané
Réponse de FlyWorldClass.com
Hello WA,
Thank you for taking the time to leave a great review of your booking experience with Shelly. We are delighted to have been of service to you by booking the best airfare for your trip. We look forward to assisting you with your future travel plans.
-The Fly World Class Team
Just booked a trip and was able to save…
Just booked a trip and was able to save compared to prices I saw online for the same flight in business class. With the virus I have been going crazy at home and needed to do something anything. I was able to get help from a real person who knows where I can travel as a tourist and was able to send me a link so I can learn about the requirements to enter the country as a tourist without being “essential”. I am super excited to go to Dubai next month without having to spend the full $6000. Overall I got about 20% off.
If you dread having to search for a bargain deal and want someone to do it for you, I definitely recommend this company.
-Linda
18 septembre 2020
Avis spontané
Réponse de FlyWorldClass.com
Hello Linda,
Thank you for taking the time to leave an awesome review of your booking experience with us. We are truly happy to have been of service to you by booking the best airfare for your trip. We look forward to assisting you with your future travel plans.
-The Fly World Class Team
The worst experience I have ever had…This company is a FRAUD!!!
The worst experience I have ever had with a travel agency. I have used third party companies before but this is the absolute worse of all. This company is shady to say the least. I have been stuck in a 8 month battle with this company about tickets purchased for Europe that were supposed to be cancelled because of Covid restrictions. I spoke directly to the airline but because it was purchased through FlyWorld they cannot cancel the flights although they would have if they would have been purchased directly through them. FlyWorld has managed to give me every excuse to not refund me my money. I am still currently receiving change of flight confirmation and I am not even on the trip. My tickets totaled thousands of dollars and they have done nothing but give me the run around. Don’t purchase anything through this company. They’re a FRAUD!!!!!
16 septembre 2020
Avis spontané
Réponse de FlyWorldClass.com
Hello,
Thank you for taking the time to leave us a review. We sincerely regret any poor experience you may have incurred while using our service as a result of an airline related billing issue. We understand that your experience was not up to our world class standard. With that said we firmly stand by the service and assistance we continue to provide to you as we continue to work on securing you a refund from the airline that processed the charges to your credit card.
As a result of a credit card dispute (also known as a chargeback) that you placed on part of the transaction, as well as the ticketing airline's delay in processing a refund to your credit card, we acknowledge that receiving your justly due refund has been significantly delayed.
This explanation has been provided in numerous direct correspondences and understood by you, however due to continued delays on the part of the ticketing airline to process the refund, we are being held accountable by you. We sincerely have done everything within our control to address and rectify the issue, and truly share in your frustration as there is nothing that we want more than to resolve this issue. We understand you feel as though you are receiving a run-around, and we too share in that, as we have only diligently relayed the information to you as we receive it and have been nothing but transparent throughout this lengthy process.
While your frustration at this situation is completely justified and understandable, it saddens and confuses us to know that you believe we are anything but a genuine business that provides service with integrity. For us to be inaccurately deemed fraudulent by you is baseless as we have been and continue to be on your side.
The fact of the matter is regarding your refund is that the tickets were processed by the ticketing airline's credit card merchant. We have nothing to gain from delaying your refund. We hope that in consideration of the facts, that you will reconsider your negative review and remove any defamatory mentions of fraudulence.
As always, know that we are on your side and will continue to be of assistance to you for anything you need regarding this reservation. We would like to thank you for booking with us and we look forward to gaining your trust and business.
-The Fly World Class Team
Fly World Class Customer Rating
I highly recommend Fly World Class to anyone wishing to travel in style for a great price.
Chaika Peralta was wonderful to deal with, very polite, professional yes still friendly. She delivered all that was promised and I had a great flight, best seat on the plane and encountered no problems whatsoever. Thank you Chaika!
Almost I must mention Shelly Tan, her customer service and friendliness is outstanding.
I give Fly World Class a five star rating all round.
14 septembre 2020
Avis spontané
Réponse de FlyWorldClass.com
Hello Jenna,
Thank you for taking the time to leave a great review of your booking experience with Chaika and Shelly. We are truly happy to have been of service to you by booking the best airfare for your trip. We genuinely look forward to assisting you with your future travel plans.
-The Fly World Class Team
My agent
My agent, Neil Cruz, did an excellent job of getting me business class tickets for 40% less than the nearest competitor. How is that for saving money.
11 septembre 2020
Avis spontané
Réponse de FlyWorldClass.com
Hello Michael,
Thank you for taking the time to leave a fantastic review of your booking experience with Neil. We are very delighted to have been of service to you by booking the best airfare for your trip. We look forward to assisting you with your future travel plans.
-The Fly World Class Team
Kavin was awesome with all the help!!
Kavin helped with all the information and he was awesome and very clear with all the information.. I would highly recommend it!!!!
9 septembre 2020
Avis spontané
Réponse de FlyWorldClass.com
Hello,
Thank you for taking the time to leave an awesome review of your booking experience with Kevin. We are very happy to have been of service to you by booking the best airfare for your trip. We truly look forward to assisting you with your future travel plans.
-The Fly World Class Team
NEIL C. AWESOME CUSTOMER SERVICE!
Neil C. was awesome to work with. I kept giving him challenges and changes and he was able to find alternatives. I am very happy with the outstanding service.
1 septembre 2020
Avis spontané
Réponse de FlyWorldClass.com
Hello Bob,
Thank you for taking the time to leave a fantastic review of your booking experience with Neil. We are very happy to have been of service to you by booking the best airfare for your trip. We truly look forward to assisting you with your future travel plans.
-The Fly World Class Team
My interactions with Shelly were…
My interactions with Shelly were super-helpful! She was accommodating and knowledgeable, as well,
29 août 2020
Avis spontané
Réponse de FlyWorldClass.com
Hello Linda,
Thank you for taking the time to leave a wonderful review of your booking experience with Shelly. We are very grateful to have been of service to you by booking the best airfare for your trip. We genuinely look forward to assisting you with your future travel plans.
-The Fly World Class Team
TRISTIAN IS THE BEST!!!!!!!!!
There are simply not enough words to express how thankful I am to Tristian!!!! He is 500 stars!!!!!!!!!!!!! He helped me and my husband to get a couple of business tickets at an unbeatable price. Tristian is the best!!! He is incredibly professional, super friendly and soooo patient!!!! And he got back to me in no time to answer any and every question I had!!! Tristian is a wonderful asset to FlyWorldClass and they are so lucky to have him!!! Thank you, Tristian, for all your help!! You have been absolutely wonderful, and we will definitely contact you again for any future trips!!! THANKS, THANKS, THANKS!!!!!!!!!!
11 août 2020
Avis spontané
Réponse de FlyWorldClass.com
Hello Patricia,
Thank you for taking the time to leave an awesome review of your booking experience with Tristian. We are very delighted to have been of service to you by booking the best airfare for your trip. We look forward to assisting you with your future travel plans.
-The Fly World Class Team
Great service
Great service! Tristian was excellent: I loved his openness and efficiency. Saved a good 40% on a business class ticket from DC to Frankfurt.
7 août 2020
Avis spontané
Réponse de FlyWorldClass.com
Hello Frank,
Thank you for taking the time to leave an fantastic review of your booking experience with Tristian. We are very happy to have been of service to you by booking the best airfare for your trip. We truly look forward to assisting you with your future travel plans.
-The Fly World Class Team
Outstanding
Tristian’s customer service, knowledge and flexibility far exceeded my expectations. We were able to secure Business Class for a significantly lower price. Thank you!
19 juillet 2020
Avis spontané
Réponse de FlyWorldClass.com
Hello VP,
Thank you for taking the time to leave an wonderful review of your booking experience with Tristian. We are very pleased to have been of service to you by booking the best airfare for your trip. We genuinely look forward to assisting you with your future travel plans.
-The Fly World Class Team
Superior Service
Shelly was awesome to work with! Will definitely be working with her in the future! And we saved enough to almost cover our hotel stay!
17 juillet 2020
Avis spontané
Réponse de FlyWorldClass.com
Hello P,
Thank you for taking the time to leave an fantastic review of your booking experience with Shelly. We are pleased to have been of service to you by booking the best airfare for your trip. We truly look forward to assisting you with your future travel plans.
-The Fly World Class Team
Hope this time will be OK
I am currently working with Neil and so far things seem OK. I gave it 3 stars because of personnel turnover. Neil is my 3rd agent in 5 months. The first 2 are no longer with the company.
10 juillet 2020
Avis spontané
Réponse de FlyWorldClass.com
Hello Jim,
Thank you for taking the time to leave us a review. We sincerely regret any sentiment you have in regards to being assisted by someone new. We understand that your experience was not up to our world class standard. We pride ourselves in being able to provide personal travel consultants to our clientele, because we believe it makes a huge difference to have a real person who understands your needs. Having them changed in that frequency is certainly not conductive to that experience.
We want to assure you that this is by no means a norm in our company. As a result of COVID-19, we made major operational changes including organizational restructuring. We do not like to make excuses considering a global pandemic is certainly beyond our control; however, we certainly missed the mark in effectively communicating to you regarding why the person assisting you had changed twice in a five month time span.
With this newly expressed information, we hope you can understand the actions taken. Should you have further information to share with us, it would be appreciated if you would take the time to let us know more about your experience by emailing sales@flyworldclass.com.
Again, we would like to thank you for booking with us and we look forward to maintaining your trust and business.
-The Fly World Class Team
Neil Cruz was responsive
Neil Cruz was responsive, professional and pleasant to work with.
18 juin 2020
Avis spontané
Réponse de FlyWorldClass.com
Hello TJ,
Thank you for taking the time to leave an awesome review of your booking experience with Neil. We are pleased to have been of service to you by booking the best airfare for your trip. We look forward to assisting you with your future travel plans.
-The Fly World Class Team
Paul is great to work with
Paul is great to work with, he is knowledgable and helpful. We will always book flights with him.
3 juin 2020
Avis spontané
Réponse de FlyWorldClass.com
Hello Yetzen,
Thank you for taking the time to leave an awesome review of your booking experience with Paul. We are delighted to have been of service to you by booking the best airfare for your trip. We truly look forward to assisting you with your future travel plans.
-The Fly World Class Team
Amsterdam for Tulip Season
We only just booked the trip, but booking experience with Shelly Tan was great. Hopefully, we will be as happy with our trip.
3 juin 2020
Avis spontané
Réponse de FlyWorldClass.com
Hello Carol,
Thank you for taking the time to leave a fantastic review of your booking experience with Shelly. We are thrilled to have been of service to you by booking the best airfare for your trip. We genuinely look forward to assisting you with your future travel plans.
-The Fly World Class Team
first class operation- Tristian ( our…
first class operation- Tristian ( our agent ) is as good as it gets...
100% satisfied
21 mai 2020
Avis spontané
Réponse de FlyWorldClass.com
Hello Roger,
Thank you for taking the time to leave a fantastic review of your booking experience with Tristian We are very happy to have been of service to you by booking the best airfare for your trip. We sincerely look forward to assisting you with your future travel plans.
-The Fly World Class Team
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