The Motley Fool Australia Avis 

Have been a member of Share Advisor for many years. While it may seem like a cheap service compared to others with their monthly recommendation, the ongoing information on previous recommendations is disgraceful. Especially when the performance (losses) of most of the previous recommendations over the past few years has been atrocious. I understand that some investments will drop in value, but when recommendations are down by more than half, you would expect that there would be some feedback from MF on the reasons for such bad performance (they are very quick to promote the ones that have performed, which of late are few & far between). You do get bombarded with offers to join special new services which are very expensive. My opinion is that Share Adviser is a low cost option of getting good information on share investing, but the ongoing commentary on previous recommendations, well, it is shocking & you get what you pay for.

My renewal was seamless and I like the ‘Fool’ product however I do not like the auto renewal payment system and it should be abandoned.
Easy method of capturing ongoing membership but not a great way of doing business in my opinion.
Also it is too hard to speak to a representative when you need to.
Mike

I was subscribed for a 2 year period but decided it wasn't worth the money so I cancelled my subscription as per the instructions on their website, 2 weeks before the renewal date. I even received an email saying they're sorry to see me go and to contact them if I change my mind, so I was very surprised to see the renewal fee deducted from my account 2 weeks later. I immediately emailed their customer service department only to be told they're looking into it and sorry for the inconvenience. Several days later I followed up as I had not had my money returned nor had any communication from them. This time they suggested I "dispute the transaction as we are unable to take any further action at this time". As far as I'm concerned they took money from my account without my permission which is theft and they should return it as a matter of urgency. Absolutely disgusted with my experience.

Educational and Entertaining - joined at the start in 2011, cancelling now in 2022 due to changing needs no longer being met by MF. Made use of the vast knowledge on offer in establishing my SMSF and have grown this using both MF AU and US recommendations obviously applying my own personal filter to stock picks. There are issues with excessive cross marketing and over zealous subscription processing but the real problem is an inability to engage customers to deliver what they desire. All MFA issues are customer service issues, their products are fine, although possibly too many, and too similar. Stock picks, education and entertainment has been five star.

So easy to do business - I'm in it because of the frequent, comprehensive realistic advice - always the first source I access as it is so trustworthy.

I’m a regular subscriber to MF and have a range of services over the years. When I neglected to cancel one of the services I wasn’t using before it automatically renewed, I emailed and it was refunded supporting the client needs rather than standing firm on contract.
Much appreciated.

Useful and informative service. Timely information. No padding.

Have been with Motley fool for some years now. We have made good returns over the years even though at the moment valuations of current investments are down we must just follow the underlying principals. Diversity of share investments and do not sell companies with good underlying fundamentals are probably most important at this time.
With regard to membership issues we have always been dealt with fairly and in a timely fashion.

Michael Maher

I chose a subscription that was supposed to highlight opportunities for extreme growth in the market. Every recommendation that I was given had apparently already passed its period of extreme growth and all the companies were in what I would call fringe industries with no apparent demand to drive massive expansion. Each stock price got a small bump by weight of this group buying in on recommendation but that was the entire upside during my time. I made this observation to the support team who were dismissive in the extreme. I bought the is service twice as I was unaware of being signed up to a subscription. When I tried to cancel my subscription I had to email more than once due to aggressive tactics attempting to deflect my explicit instructions.

I find the content informative and useful in administering my own portfolio. Just rewed for year 2.

My experience with the Motley Fool staff has been 1st class. During the last 18 months I have been hospitalised twice. During recovery I did not see an email advising that my renewals would be due shortly. Consequently they were debited to my credit card. This caused me considerable concern financially. I explained my situation to the Support team and within 48 hours my concerns were resolved. I am grateful Motley Fool's staff understood and handled my position so quickly .

This is a great source of investment reference.

My credit card was still being debited despite emailing TWICE to cancel the Motley Fool Share Advisor subscription well before its renewal. They didn't provide any response to both emails sent to cancel membership. Now having had to email their "member support" mailing address again to request them to reverse the charge back to my credit card. Sent another reminder email today (31/08/2022) asking them to action my request, still not getting any response/action from Motley Fool. They're so quick to charge without my consent but silent so far on returning the money to me. Very frustrating experience!

Great content, and great service.
Cancellation isn't automatic, you do have to connect with their customer service who will offer a great incentive to continue, but on polite request they will certainly cancel any annual renewals quickly.

This is the matter of principle, The Motley Fool has withdrawn $299 from my personal bank account without my consent. Two years ago, I especially asked for invoice to pay the fee into Motley Fool bank account, i would like to try to see whether it will help me for share market trading. Also i didn’t sign the Authorization form for direct debit either. I even didn’t pay it by credit card which The Motley Fool asked for in two years ago. I had joined two years membership with Motley Fool at that time. We lost so much money after we follow the Motley Fool report. However finally the membership had finished this year and i didn't want to renew, i even don't know how can this company had withdrawn the renew fee from my bank account without authorization. It is illegal.

All my dealings with The Motley Fool have been first class. Thanks for your great work!! Keep it up

Outstanding customer service. Had an issue with subscription renewal and Sarah provided a cheerful remedy within 48hrs. Cannot recommend highly enough. Great general advice service also. Support this organisation!

These guys provide a great service, reasonably solid research. I use it as a stock picking suggestion tool and to back up my own theses on companies. Not all rec's go well but that is the business and the market can go through tough times. The bottom line message which I most agree with is time in the market.

I joined Motley because they have quite an exposure to the Stock Market. Unfortunately having followed their recommendations I have lost money albeit small sums. I am glad I didn't go in hard. My own research has fielded much better profitable results. So I don't know who their so called experts are but they leave a lot to be desired.

I wholeheartedly recommend Motley Fool Australia Team to people who want to learn how to invest wisely and confidently to build or supplement their retirement nest egg. I started with Extreme Opportunities and Share Advisor before retirement and then bought the Platinum Service to learn as much as I can about the whole market. Podcasts, commentary and online analysis from the great team at Motley Fool AU have built my motivation and confidence to continue to grow my wealth.