footyoutlet.com Avis 

Extremely disappointing experience with Footy Outlet.

I placed an order and have been waiting far longer than expected for it to arrive. The tracking has shown no meaningful progress, with the parcel apparently sitting with the shipping carrier since 11 August.

I contacted Footy Outlet for assistance, expecting them to investigate the issue with their shipping provider and help resolve the situation. Unfortunately, their response was essentially that the carrier has the package and that it is the carrier's problem, leaving me to chase the shipping company myself. Stating its not their problem anymore. They've also denied a refund when requested as its nearly been 2 months and still no jersey's.

As a customer, I shouldn't have to spend my time tracking down a courier and trying to locate a parcel that I purchased through Footy Outlet. The retailer should be assisting with the investigation and taking some responsibility for resolving the issue with their shipping provider.

What is particularly frustrating is the lack of helpful communication or a genuine attempt to resolve the situation. I still haven't received my order, and I have been left feeling like it is simply not their problem.

Very disappointing customer service. I would expect much better communication and support when an order hasn't arrived. I highly recommended you never shop here unless you want to lose your money and be treated with the utmost disrespect.

The absolute worst! Do not buy from this shop! Ordered a jersey start of July, they sent the wrong jersey a month after my order, almost September and still haven’t received my correct order. Gave me a fake tracking number for the replacement and when they respond they say it’s been delivered in NZ, even though I live in Australia. I’ve asked for a refund and no my replies. Don’t shop here!

Was looking for a new jersey for a particular event, found a product on Footy Outlet that seemed to be a reasonable deal for a previous season jumper. As it was listed 'low stock' I incorrectly assumed it was in stock and took a punt on it arriving in time. I am not new to online purchasing and have a reasonable understanding of delivery times to my location. After a number of days without a shipping notice I followed up asking for eta on arrival. No reply came for 4 more days where I was then informed it was a pre-ordered item and would be despatched by end of week. No mention of pre-order was noted on product at time of purchase. 6 days further on and I finally receive an in transit notice, half excited although frustrated. When I follow tracking to see whereabouts in Aus Post network it is, it's still in #÷$%&*@; China!
Advertising standards suck let alone illegal!
Truthful communication non existent and cannot really comment on Delivery service... it hasn't really happened yet!
If you need a straight and honest answer, don't order from these guys! Integrity does not live here...

Such a waste of time and money dealing with this company. Totally incompetent, 2 weeks later still haven’t even been contacted with confirmation on shipping, do not waste your money with this brand. Scammers.

I would not recommend this store. Highly disappointing experience with purchase. It was obviously a fake jersey (delivered from China) even though emails were sent to verify authenticity. Several emails sent to get a refund which has not been approved. Customer service kept replying with the same generated email repeatedly. Terrible!

No reply from customer service no tracking number. Contacting our bank to reverse payment. Don't purchase from these clowns

Biggest bunch of scammers ever have not even received my order they do not even reply to emails are actually just full of crap take your money and don’t even get your order

If I could give 0, I would! 100% scam!!! Nowhere on their site does it say the jerseys are ‘replicas’, so you think you’re getting an awesome deal only to find it’s a fake!! Quality is shit! Temu quality!! Logos/badges you see in pics and think are legit, are actually printed and not sewn on. NRL tag is missing official holographic sticker. Material is almost mesh like-very thin. 100% not jerseys quality.

And when I contacted them to return and get a refund because of the quality, they came back with this: “These are official fan replicas hence the difference in price, for the kid's styles its the same jersey just printed logos and a slightly different fit.”
Notice how now they want to state it’s a replica, but there is no mention of replica anywhere on site. Site reviews are also obviously a scam 🤦🏽‍♀️ Hard lesson learnt.
Avoid footyoutlet.com at all costs!!!!

Copy and paste most of the other 1 star complaints here cause it's exactly the same. 3 weeks waiting for a delivery notification, no response with them. Absolutely ridiculous

No Contact. No Items STAY AWAY
I spent over $200 on 3 jumpers.
Did not get an OA or tracking
Luckily I paid with Afterpay so I should get my money back

great value, overall happy with my purchase saving 75% compared to the others for the same thing.

Pretty sure I have been scammed

Unprofessional communications an no contact number to keep updated! Still waiting for a 3 day delivery thats not appeared an wanting a refund as nothings arrived or even know if it's on its way! Crap service! Stop scamming people with your fake website! An give my $$ BACK

If i could give zero I would. Impossible to contact, no reply and still no items, it has been 15 days - I will be lodging a fraud claim with the bank BUYER BEWARE.

Ordered to jerseys from here been 3 weeks no response and not replying to emails.wqnted a refund scamming kunte gefe

2 weeks, I have been waiting for a responce on my order, no communication has yet to be made.

Ordered/Paid on 28th July & am still waiting for my item!! Tracking has NOT been updated since! Emailed them, to which they replied with a Tracking link...once again, has NOT been updated! They say they are in Australia, but are NOT!! Now I am not getting a response from them. I have lodged complaints to ACCC, Dept of Fair Trade & the Ombudsman to get my money back.
PLEASE DO NOT BUY FROM THESE PEOPLE!!!!!

Untrustworthy and poor customer service.
Purchased 1 shirt, took them 15 days to ship, numerous emails later the customer service team claimed the shirt was shipped the day after purchase,
Contacted Australia Post and this was not true.
It took 23 days to receive!

It's been 16 days still no parcel no communication tracking doesn't tell you anything. Would not recommend this company wish I had read other reviews first my bad.

Waited 22 days for delivery. But the quality is amazing. Wish I could of sent it back I got Warriors jerseys and they run really small. I suggest if wanting loose fit at least go up 3 sizes. I got a personalised one and it didnt fit and went up a size