Shea Drayton continuously goes above and beyond when I need assistance with anything. Not only does she help in her department of Chargebacks, but she is always happy to assist me or direct me when I... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Horrible Tech support.... Almost 2 hours on the phones.. being referred to 2 different subsidiary companies. Fortis kept me on hold for 40min before hanging up... Called back after some more hold time... Voir plus
L'entreprise a répondu
I called Fortis tech support for an issue that required calling an old processor under Fortis. Lily was wonderful throughout the call and helped every step of the way. She even suggested and helped me... Voir plus
L'entreprise a répondu
Nicolas Cooley took me from absolutely frustrated to educated and confident in just a few short minutes. He listened to my confusion, identified where it was coming from and walked me through steps th... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Fortis is an embedded payments platform that powers secure, integrated payment experiences for businesses and the software they rely on every day. Processing billions of dollars annually, Fortis provides scalable, compliant payment infrastructure across B2B and eCommerce environments, supporting companies of all sizes with reliable and consistent payment processing. We partner with software providers, ERP platforms, and industry-specific applications to embed payments directly within accounting systems and operational workflows. By integrating payments at the system level, Fortis enables accounts receivable automation, reduces manual reconciliation, enhances reporting accuracy, and accelerates cash flow. This connected approach helps businesses operate more efficiently, improve financial visibility, and support sustainable revenue growth. Our integrated payments platform is designed for growing, mid-market, and enterprise organizations that require secure processing, commercial card optimization, advanced data capabilities, and dependable performance at scale. Software partners can strengthen their platforms with embedded payments, while the businesses they serve benefit from a seamless, streamlined, and secure payment experience. At Fortis, we prioritize transparency, security, and long-term partnership. Our team provides responsive support, clear communication, and solutions that evolve alongside our clients’ operational and strategic needs in an increasingly digital marketplace. Learn more at www.fortispay.com
Écrit par l'entreprise
- Putting Customers First, Always.
- Fortis is built on a commitment to treat every customer with respect, provide responsive support, and deliver service with genuine care.
Coordonnées de contact
6111 W Plano Parkway, Suite 2700, , 75093, Plano, Etats-Unis
- 800-761-8039
- fortispay.com
Power Your Growth with Fortis
3,9
Bien
989 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Helpful support staff-issue resolved…
Helpful support staff-issue resolved quickly.
16 avril 2026
Avis spontané
Réponse : Fortis
Hi Kristie, thank you for your review. We’re glad to hear our support team was able to resolve your issue quickly—we appreciate you choosing Fortis!
Réponse : Fortis
Hi Jose, thanks for your feedback—we’re glad to hear things are going well. If there’s anything we can do to make your experience even better, please let us know—we appreciate you choosing Fortis!
Be very careful with this company
Be very careful with this company. Make sure you READ everything they require you to sign. DON'T take the salesman at his word. They will lie to you. Pity, because their customer service is very good, the platform is strong, (very few problems) and the fees are reasonable.
2 avril 2026
Avis spontané
Réponse : Fortis
Hi Carl, thank you for your feedback. Transparency is important to Fortis, and we encourage customers to review all details carefully. We’re glad you’ve had a positive experience with our service, platform, and pricing. If you’d like us to review anything further, please call 855-465-9999—we’re here to help.
I keep getting a PCI non compliance fee…
I keep getting a PCI non compliance fee charge even though I am compliant. Going to switch to a more reliable processor.
31 mars 2026
Réponse : Fortis
Hi Michael, we’re sorry for the frustration. That’s not the experience Fortis aims to provide. Please call our support team at 855-465-9999 so we can review your account and resolve the PCI fee as quickly as possible.
I was sent to Fortis by my Point of…
I was sent to Fortis by my Point of Sale team. Jim Gustafson went out of his way to help me get set up. Fortis has integrated perfectly with my system and their support team was great. I had a couple of issues running some cards and when I called, they had the problem solved in no time.
3 avril 2026
Avis spontané
Réponse : Fortis
Hi Sidney, thank you for sharing your experience! We’re glad Fortis integrated smoothly with your system and that our support team was able to quickly resolve your issues. We appreciate your business and are here whenever you need us.
Nicolas Cooley was very helpful and…
Nicolas Cooley was very helpful and professional. Thank you for the courteous and informative customer service.
2 avril 2026
Avis spontané
Réponse : Fortis
Hi Robin, thank you for taking the time to share your experience! We’re glad to hear Fortis provided helpful and professional service. We appreciate your feedback and your business!
They have the craziest highest fees…
They have the craziest highest fees I've ever seen for a service I wasn't even using! Ill never use them ever again! I saved about 200 dollars a month by switching to signa pay!
1 avril 2026
Avis spontané
Réponse : Fortis
Hi Justin, we’re sorry to hear about your experience. We strive to keep our pricing clear and transparent, and we communicate all fees upfront so there are no surprises. That said, we understand how important it is to feel confident in the value you’re receiving. If you’re open to it, please contact our support team at 855-465-9999—we’d be happy to review your account and address any concerns.
Have not had any contact since I…
Have not had any contact since I received the approval email. Have received the cc terminal, but can't get it up and running, as I have not gotten the portal/gateway credentials. I have emailed for support but...
27 mars 2026
Réponse : Fortis
Hi W. Newton, we’re sorry for the frustration—we understand you’re eager to get up and running.
Your account setup is currently in process, and we’re working to complete your portal and gateway access as quickly as possible so you can begin using your terminal.
If you haven’t already, please contact our support team at 855-465-9999 so we can provide the latest status and assist with next steps. We appreciate your patience and the opportunity to assist.
I am so happy with Fortis Risk group…
I am so happy with Fortis Risk group and their services. They have saved me so much money, I just can’t believe. Now they are in the process of saving me more money. A friend referred them to me, I would like to refer to everyone.
25 mars 2026
Avis spontané
Réponse : Fortis
Thank you for your kind feedback, Penelope! We’re glad to hear you’ve had a positive experience and that you’re seeing real value. We truly appreciate you taking the time to share your thoughts and for recommending Fortis.
Fortis was the solution to my business
Fortis has been my supporter in order to process credit cards in my business for a long time. Their customer service is incredible. Fortis has been a solution with no issues.
10 mars 2026
Réponse : Fortis
Hi Nanette — thank you for your kind words! We’re glad Fortis has been a reliable partner for your business.
– The Fortis Team
The system is easy to use and extremely…
The system is easy to use and extremely flexible for setting up payment styles. The Support team is very responsive whether I send an email or call them!
19 mars 2026
Réponse : Fortis
Hi Virginia,
Thanks for the great review! We’re glad you’re enjoying Fortis and our responsive support team.
Excellent Payment Processor
Seamless from day 1 until the day I ended, which was because of the low volume I transactions I managed. I would highly recommend this service to others.
21 décembre 2025
Réponse : Fortis
Hi Jill — thank you for your kind words and recommendation.
We’re glad to hear your experience with Fortis was seamless from day one. If your needs change in the future, we’d be happy to support you again.
– Fortis
Réponse : Fortis
Hi Kerry — thank you for your feedback.
We’re glad to hear you’ve found Fortis to be dependable. We appreciate your support.
– Fortis
Poor Customer Service
Called multiple times to get my terminal reprogrammed for pin numbers. Still won't work. Probably should choose another company to go with. Don't remember the dates.
3 novembre 2025
Réponse : Fortis
Hi Charles — we’re sorry to hear about your experience.
If you still need assistance, please contact our support team at 855-465-9999 so we can help get your terminal working properly.
– Fortis
I never signed up for your service but…
I never signed up for your service but you keep sending me emails. The unsubscribe button does not work.
20 mars 2026
Avis spontané
Réponse : Fortis
Thanks for bringing this to our attention. Based on the information provided, it’s unclear whether these emails are coming from Fortis. We reached out via Trustpilot to gather more details but haven’t heard back. If you’re still experiencing this, please reply with additional information so we can investigate further.
I dealt with Fernando Rubio
I dealt with Fernando Rubio. I had some questions about a process and he was able to walk me through the issue and get it resolved. It really helped me understand some of the behind the scenes that I was unaware of. Thanks again
17 mars 2026
Avis spontané
Réponse : Fortis
Thanks so much, Caribbean Pool Service, for sharing your experience! We're glad to hear your questions were clearly answered and that the process was explained in a way that made everything easier to understand. Providing clarity and support every step of the way is always our goal. We truly appreciate you choosing Fortis!
Nope!
I have not been pleased with this service. we have found success with an alternate gateway.
16 mars 2026
Réponse : Fortis
Hi Brian,
Thank you for your feedback. We’re sorry to hear your experience didn’t meet expectations and understand your decision to move to another gateway.
If you’re open to it, we’d welcome the opportunity to learn more and see if there’s anything we can address. Please contact our support team at 855-465-9999.
Information never received
I spoke to a very nice agent who took all my information and told me I would be receiving information via my email either the date of my call or the next day. I guess it’s not his fault b utt nothing was ever received. He was coordinating with another area.
13 mars 2026
Réponse : Fortis
Hi Debra — thank you for sharing your feedback. We’re glad to hear you had a positive interaction with the agent you spoke with. Our customer service team is currently looking into the follow-up you mentioned and will review the details. We appreciate you bringing this to our attention.
Horrible Tech support...
Horrible Tech support.... Almost 2 hours on the phones.. being referred to 2 different subsidiary companies. Fortis kept me on hold for 40min before hanging up... Called back after some more hold time, talked to some other rep and the Terminal is still malfunctioning and not taking debit transactions... They said they will follow back with me and never did so far... Been with them since 2020... Horrible!
6 mars 2026
Réponse : Fortis
Hi Sean,
Thank you for your feedback. We take concerns about support and terminal performance seriously, and we appreciate your business since 2020.
We would welcome the opportunity to review the situation. Please contact our support team at 855-465-9999 so we can locate your account and look into the matter further.
Thank you for bringing this to our attention.
Easy system to use and works with our…
Easy system to use and works with our landscaping software.
13 mars 2026
Réponse : Fortis
Hi CM,
Thank you for your review! We’re glad to hear the system is easy to use and integrates well with your landscaping software.
We appreciate your business and your feedback.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.